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Jobs in Canada

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Added 52 mins ago
NP
Director, New Business Dev - Garage Doors
NewAge Products Inc
Canada
- $130,000 to $190,000 CAD / year
- Full-time
Lead partnership and licensing negotiations with established players in the garage door industry.
Added 1 hour ago
FM
Controller
Forvis Mazars US Executive Search Practice
Ottawa, ON
- Full-time
Lead and develop the Canadian accounting team
Added 1 hour ago
A
Team Lead, Engineering Management, East
AtkinsRéalis
Montreal, QC
- Full-time
AtkinsRéalis is seeking a Team Lead, Engineering Management to join the Engineering Management Office (EMO). In this role, you will provide leadership, guidance, and coordination for a…
Added 1 hour ago
A
Team Lead, Engineering Management, West
AtkinsRéalis
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
AtkinsRéalis is seeking a Team Lead, Engineering Management to join the Engineering Management Office (EMO). In this role, you will provide leadership, guidance, and coordination for a…
Added 1 hour ago
A
Smart 3D Administration and Support Specialist
AtkinsRéalis
Mississauga, ON
- Full-time
Drive and lead software certifications, User Acceptance Testing, Requests for Change and delivery processes, ensure issues are communicated to developers and software vendors as needed.
Added 1 hour ago
C
General Maintenance Technician, Isolated Locations (T & I) (On-site)
CBC/Radio-Canada
Montreal, QC
- Full-time
Serve as a collaborative technical lead, taking responsibility for the technical quality of work performed by other technicians.
Added 1 hour ago
D
Senior Privacy Engineer
DuckDuckGo
Remote, Canada
- $178,500 USD / year
- Full-time
- Remote
Ability to lead and collaborate on high-impact and complex projects from proposal through post-mortem.
Added 1 hour ago
FM
Controller - Canadian Division
Forvis Mazars US Executive Search Practice
Ottawa, ON
- Full-time
Lead Finance for a Growing Canadian Operation
Added 3 hours ago
S
Project Engineer
Shell
Sarnia, ON
- Full-time
…execution oversight. Engagement at SMC with Production, MTAC, engineering disciplines as required to deliver projects. The individual will be responsible for safety, quality, cost, schedule…
Added 3 hours ago
MA
Solutions Engineer
Mosaic AI
Toronto, ON
- Full-time
…post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion…
Added 3 hours ago
WI
Utilities Lead - Rail and Transit
WSP in Canada
Toronto, ON
- Full-time
Shape the future of transit infrastructure as a Utilities Lead with our award-winning Rail & Transit team in the Greater Toronto Area.
Added 3 hours ago
PE
Account Coordinator
PheedLoop Events
Toronto, ON
- Full-time
Lead onboarding sessions and platform walkthroughs for new customers.
Added 3 hours ago
GC
Geomodeller/Structural Geologist
GEI Consultants, Inc.
Markham, ON
- Full-time
Terrane Geoscience Inc. is a Canadian geoscience and engineering consulting firm with offices in Fredericton, New Brunswick, Halifax, Nova Scotia, and Kelowna, British Columbia. Terrane’s…
Added 3 hours ago
W
Senior Manager, Software Development - Clients & Accounts
Wealthsimple
Canada
- Full-time
Build and lead a high-velocity, high-quality full-stack engineering team, including hiring, coaching, performance managing, and promoting senior ICs
Added 4 hours ago
ST
EWIS Integrator (Senior Level)
SEGULA Technologies
Montreal, QC
- Full-time
…programs and sustaining initiatives. In this role, you will lead the 3D physical integration, routing, component selection, and structural support design for Electrical Wiring…
Added 4 hours ago
EI
Software Development Manager
EBlock Inc.
Canada
- $160,000 to $180,000 CAD / year
- Full-time
We are looking for a hands-on Software Development Manager to lead one of our engineering teams within EDealer, reporting to the Sr. Director of Product and Engineering. This is a role for…
Added 4 hours ago
Manager, Maintenance (ECC)
Explore Edmonton Corporation
Edmonton, AB
Reporting to the Director, Facilities & Engineering, you will provide operational leadership for all maintenance activities at the Edmonton Convention Centre. You will oversee preventative…
Added 5 hours ago
XI
Senior Engineering Manager - ERP
Xplore Inc
Markham, ON
- Full-time
We are looking for an experienced Senior Engineering Manager to lead and grow a technical team as we embark on a company-wide ERP transformation. This is your opportunity to use cutting…
Added 5 hours ago
WG
Branch Manager
WGI Group
ON
- $90,000 to $125,000 CAD / year
- Full-time
Build a Strong Team. Drive Performance. Lead the Business.
Added 6 hours ago
IC
AI Creative Strategist
Impact Clients
Remote, Canada
- Full-time
- Remote
…what’s working while also giving direct product feedback to our engineering team on the AI creative tools you use every…
Added 6 hours ago
PL
Owner
PT Long Harmony Industry
Fort Erie, ON
- Full-time
…environments. Barbican is recognized for combining technical performance with thoughtful design, serving architects, designers, and facility owners across a range of sectors. Team members…
Added 7 hours ago
Q
Manager, Technical Support – Projects & Services (Global)
Qualitrol
Toronto, ON
- Full-time
Serves as the single point of technical accountability across the project lifecycle, owning escalation, governance, and performance of the global technical support function, and acting as…
Added 7 hours ago
RP
Business Development / Sales Account Manager
Roll Pro Security Shutters & Roll Up Doors
Concord, ON
- Full-time
…customer relationships, and being rewarded for outstanding…
Added 7 hours ago
TC
Continuous Improvement Engineer
TMC Canada
Milton, ON
- Full-time
Continuous Improvement : Lead improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction. Analyze performance gaps and implement sustainable…
Added 7 hours ago
A
Assistant Front Office Manager
AccorHotel
Calgary, AB
- Full-time
As Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects…

Mosaic AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 3, 2027
Posting language: English
Posted: Sep 8, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About The Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements:

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

Lead customer technical success throughout the full lifecycle, from pre-sale proof-of-value pilots and technical validation through onboarding, production deployment, optimization, and renewals. Configure integrations and AI workflows, monitor and improve agent performance, enable users, and demonstrate customer value to support adoption and expansion.

Requirements

The role seeks 2–4 years of experience in solutions engineering, technical consulting, technical account management, or implementation, ideally with AI-powered products, workflow automation, and go-to-market systems. Candidates should be comfortable with API documentation and integrations, JSON payloads, basic SQL, customer workflow configuration, and independently managing technical projects from pilot to production.

Skills

Solutions Engineering
AI Workflow Configuration
Prompt Engineering
API Integrations
Data Mapping
JSON Debugging
SQL
Workflow Automation
Customer Onboarding
Technical Validation
AI Performance Monitoring
Customer Enablement
Project Management
Value Measurement
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
AI Agents
Agent Builder
Prompt Engineering
AI Workflow Automation
API Integrations
API Documentation
JSON
SQL
Data Mapping
Technical Validation
Proof Of Value
Customer Onboarding
SaaS
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Go-To-Market Systems
Workflow Configuration
AI Performance Monitoring
Outcome Measurement
Customer Experience
Technical Consulting
Production Deployment
Renewals
Expansion
Customer Context Model

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