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Added 1 hour ago
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Senior Software Engineer- Wireless (Contract)
Photon-IV
Canada
- Full-time
Joining the company means contributing to cutting-edge communication systems that support critical missions. Team members collaborate in a multidisciplinary environment that values…
Added 1 hour ago
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New Graduate, Mechanical Engineering (2027)
AtkinsRéalis
Calgary, AB · Vancouver, BC · Winnipeg, MB · Bedford, NS · Toronto, ON
- Full-time
Design and manufacturing: Development of products, machines and equipment, from design to production.
Added 1 hour ago
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Civil Structural Engineer
AtkinsRéalis
Montreal, QC
- Full-time
AtkinsRéalis is looking for a civil / structural engineer to join a team dedicated to engineering works mainly targeting hydroelectric projects and who will be able to use his or her…
Added 1 hour ago
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Smart 3D Administration and Support Specialist
AtkinsRéalis
Mississauga, ON
- Full-time
The Smart 3D (SP3D) Support Specialist supports the Hexagon Smart 3D application in a project environment with regards to the following: User support, Project support, SP3D project…
Added 3 hours ago
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Project Engineer
Shell
Sarnia, ON
- Full-time
Shell is seeking for Project Engineer to join its team in Sarnia.
Added 3 hours ago
MA
Solutions Engineer
Mosaic AI
Toronto, ON
- Full-time
Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered…
Added 3 hours ago
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Industrial Designer
Sevens™
Canada
- Part-time
Support the transition from an initial prototype toward a production-oriented design.
Added 3 hours ago
HT
Staff Software Engineer, AI
Hudson Talent Solutions
Toronto, ON
- Full-time
This is a senior technical leadership role focused on building production-grade AI systems, RAG architectures, agent-based workflows, and LLM-powered applications that support legal, tax,…
Added 3 hours ago
IO
Upstream Engineer - Students Seeking Opportunities
Imperial Oil
Calgary, AB
- Full-time
…maintenance, technical specialists, and geoscience professionals to support safe, reliable, and efficient operations. You'll have the opportunity to apply your technical knowledge to…
Added 4 hours ago
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Systems Installation Integration Engineer
SEGULA Technologies
Montreal, QC
- Full-time
Position Overview: We are seeking a Systems Installation Integration Engineer to lead key design work packages and resolve complex physical integration challenges for aircraft development…
Added 4 hours ago
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Senior Systems Installation Integrator
SEGULA Technologies
Montreal, QC
- Full-time
Position Overview: We are seeking a Senior Systems Installation Integration Engineer to provide high-level technical leadership for complex aircraft development and sustaining initiatives.…
Added 4 hours ago
ST
EWIS Integrator (Senior Level)
SEGULA Technologies
Montreal, QC
- Full-time
Position Overview: We are seeking a Senior EWIS Integration Engineer to provide high-level technical leadership for complex aircraft development programs and sustaining initiatives. In this…
Added 4 hours ago
ST
EWIS Integrator (Mid Level)
SEGULA Technologies
Montreal, QC
- Full-time
Position Overview: We are seeking a mid-level EWIS Integration Engineer to lead core work packages and resolve complex electrical wiring physical integration challenges on aircraft…
Added 4 hours ago
EI
Software Development Manager
EBlock Inc.
Canada
- $160,000 to $180,000 CAD / year
- Full-time
…Director of Product and Engineering. This is a role for an engineer who leads, not a manager who used to build. You will lead a team of seven to eight experienced engineers who already own…
Added 5 hours ago
FC
Tunnel Engineer
FCC Canada
Toronto, ON
- $95,000 to $115,000 CAD / year
The Tunnel Shift Engineer is responsible for providing engineering and technical support during night-shift tunnel construction activities. The role supports the safe and efficient…
Added 5 hours ago
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Member of Technical Staff - Fullstack AI Engineer (Toronto)
Solstice
Toronto, ON
- Full-time
A habit of making systems understandable. You use traces, logs, and metrics to investigate production issues and build instrumentation that helps the next engineer diagnose them. Testing,…
Added 5 hours ago
DB
drafting technologist
DMD Building Systems
Toronto, ON · Etobicoke, ON
- Full-time
Consult with client, engineers or production specialists to establish product requirements
Added 9 hours ago
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R&D Engineer- Data Scientist
Tenova
Mississauga, ON
- Full-time
The R&D Engineer - Data Science, under the direction of the R&D Manager, is responsible for analyzing operational and test data, developing algorithms, and researching, building,…
Added 9 hours ago
CI
Lead Engineer, Active Equities, Public Markets Technology
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
Strong understanding of DevOps practices, including CI/CD pipelines, automated testing, infrastructure automation, production support, and Agile software development methodologies.
Added 10 hours ago
ET
Sr. Embedded DSP Engineer
ESS Technology, Inc.
Kelowna, BC
- Full-time
We are seeking a senior embedded engineer to join our firmware and DSP team development with experience with Cortex based products and advanced audio processors.
Added 10 hours ago
SM
AI Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
Experience with testing, production support, and system reliability.
Added 10 hours ago
SM
AI Engineer
S M Software Solutions Inc
Mississauga, ON
- Full-time
Experience with testing, production support, and system reliability.
Added 10 hours ago
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Senior Director, Program Delivery
RBC
Toronto, ON
- Full-time
Empower delivery teams with the tools, processes, and support needed to succeed in a fast-paced, complex delivery environment.
Added 10 hours ago
R
Senior AI/ML Engineer
RBC
Toronto, ON
- Full-time
Deploy and monitor AI models in production environments.
Added 10 hours ago
R
Lead Financial Engineer, Software
RBC
Toronto, ON
- Full-time
We are seeking a Lead Financial Engineer to bridge the gap between our investment strategy business units and our software engineering teams. In this role, you will translate complex…

Mosaic AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 3, 2027
Posting language: English
Posted: Sep 8, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About The Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements:

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

Lead customer technical success throughout the full lifecycle, from pre-sale proof-of-value pilots and technical validation through onboarding, production deployment, optimization, and renewals. Configure integrations and AI workflows, monitor and improve agent performance, enable users, and demonstrate customer value to support adoption and expansion.

Requirements

The role seeks 2–4 years of experience in solutions engineering, technical consulting, technical account management, or implementation, ideally with AI-powered products, workflow automation, and go-to-market systems. Candidates should be comfortable with API documentation and integrations, JSON payloads, basic SQL, customer workflow configuration, and independently managing technical projects from pilot to production.

Skills

Solutions Engineering
AI Workflow Configuration
Prompt Engineering
API Integrations
Data Mapping
JSON Debugging
SQL
Workflow Automation
Customer Onboarding
Technical Validation
AI Performance Monitoring
Customer Enablement
Project Management
Value Measurement
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
AI Agents
Agent Builder
Prompt Engineering
AI Workflow Automation
API Integrations
API Documentation
JSON
SQL
Data Mapping
Technical Validation
Proof Of Value
Customer Onboarding
SaaS
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Go-To-Market Systems
Workflow Configuration
AI Performance Monitoring
Outcome Measurement
Customer Experience
Technical Consulting
Production Deployment
Renewals
Expansion
Customer Context Model

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