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Added 29 mins ago
CD
Financial Management Agent in the Budget Management Sector
Centre de services scolaire Marguerite-Bourgeoys - CSSMB
Montreal, QC
- Full-time
…rigor, collaboration, and a constant concern for service. Join a team whose work supports the success of thousands of…
Added 29 mins ago
S
Senior Structural Engineer, Mining
Sedgman
Montreal, QC
- Full-time
Sedgman Novopro Ltd is currently looking for a Senior Structural Engineer to join our team in Montreal, Quebec. He/she will be responsible for leading and providing technical support on…
Added 44 mins ago
KD
Gestionnaire, Omnimarketing - McCafé | Associate Manager, Omni Marketing - McCafé
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 59 mins ago
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Senior Structural Engineer, Mining
CIMIC
Montreal, QC
- Full-time
Sedgman Novopro Ltd is currently looking for a Senior Structural Engineer to join our team in Montreal, Quebec. He/she will be responsible for leading and providing technical support on…
Added 59 mins ago
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Project Engineer
Shell
Sarnia, ON
- Full-time
Typical activities include cost and schedule management, resource planning, contracting and procurement, detailed design review facilitation and developing the required team culture in…
Added 1 hour ago
MA
Solutions Engineer
Mosaic AI
Toronto, ON
- Full-time
…post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion…
Added 1 hour ago
WI
Utilities Lead - Rail and Transit
WSP in Canada
Toronto, ON
- Full-time
Shape the future of transit infrastructure as a Utilities Lead with our award-winning Rail & Transit team in the Greater Toronto Area.
Added 1 hour ago
W
Groom Supervisor, CG (Feature)
WildBrain
Vancouver, BC
- Full-time
Lead and mentor to build a high functioning, growth minded team dynamic
Added 1 hour ago
GC
Geomodeller/Structural Geologist
GEI Consultants, Inc.
Markham, ON
- Full-time
We are seeking an intermediate to senior-level geo-modeller/structural geologist to be part of our team of experts. The successful candidate will lead projects in Canada and worldwide in…
Added 1 hour ago
W
Senior Manager, Software Development - Clients & Accounts
Wealthsimple
Canada
- Full-time
Strong full-stack technical background - system design chops are essential, and front-end depth is a real plus. You lead from the front technically: you can sit in a design review and push…
Added 1 hour ago
FE
Account Manager
Four Eyes Financial
Moncton, NB
- Full-time
Work with Client Success team members to ensure training, support & projects meet client needs.
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
S
Structural Engineer Intermediate
Sedgman
Montreal, QC
- Full-time
Sedgman Novopro Ltd is currently looking for a Structural Engineer to join our team in Montreal, Quebec. He/she will be responsible for providing technical support on structural engineering…
Added 1 hour ago
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Estimating Manager
Hays
Ottawa, ON
- $100,000 to $120,000 CAD / year
- Full-time
…take-offs, tenders, and purchasing activities while leading a small team responsible for estimating and procurement support. The position plays a key role in ensuring pricing accuracy,…
Added 2 hours ago
A
Structural Engineering Graduate
AECOM
Pickering, ON
- $65,000 to $75,000 CAD / year
- Full-time
AECOM Buildings + Places Canada (B+P Canada) is a vibrant and growing fully integrated team spanning architecture, all the building’s engineering disciplines, landscape architecture, urban…
Added 2 hours ago
FS
d'Administrateur des ventes, Bilingue - Sales Administrator, Bilingual
Federal Signal Corporation
Innisfil, ON
- Full-time
Added 2 hours ago
RS
Executive Assistant and Business Operations Manager
Resolve Sleep Health
Oakville, ON
- $80,000 to $100,000 CAD / year
- Full-time
We are currently seeking an Executive Assistant and Business Operations Manager to join our team, based in Oakville, Ontario.
Added 2 hours ago
Manager, Maintenance (ECC)
Explore Edmonton Corporation
Edmonton, AB
…will oversee preventative and corrective maintenance programs, lead a skilled team of unionized and non-unionized employees, manage contractors and vendors, and ensure all building systems…
Added 2 hours ago
HC
Continuous Improvement Lead
Hartmann Canada Inc
Brantford, ON
- $125,000 to $140,000 CAD / year
- Full-time
Join Our Global Process Excellence Team as a Continuous Improvement Lead for Planning, Supply Chain and Customer Service.
Added 2 hours ago
HM
Anesthesiology
Health Match BC
New Westminster, BC
- Full-time
…dedicated and collegial Anesthesiologists to join our expanding…
Added 3 hours ago
XI
Senior Engineering Manager - ERP
Xplore Inc
Markham, ON
- Full-time
We are looking for an experienced Senior Engineering Manager to lead and grow a technical team as we embark on a company-wide ERP transformation. This is your opportunity to use cutting…
Added 3 hours ago
FC
Health & Safety Supervisor
FCC Canada
Toronto, ON
- Full-time
Lead the development and support implementation of Project Health and Safety Management plan, site safety plans, procedures and protocols for construction activities in compliance with…
Added 3 hours ago
MO
Project Technician – Tier 3 Network & Infrastructure Specialist
MSP OPERATIONAL CORP
Guelph, ON · London, ON
- $90,000 to $100,000 CAD / year
MSP Corp is a dynamic and evolving organization. Our team is energetic, multidisciplinary, and high performing. We thrive on the diversity of our team members and believe that any candidate…
Added 3 hours ago
Account Manager
Ask-AI
Toronto, ON
Help write the account management playbook, with an eye on growing into a leadership role as the team scales
Added 3 hours ago
GC
Senior Analyst, HRISNew
Glencore Canada
Vancouver, BC
- $108,000 to $127,000 CAD / year
- Full-time
Are you looking for a new career opportunity? Join our team.

Mosaic AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 3, 2027
Posting language: English
Posted: Sep 8, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About The Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements:

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

Lead customer technical success throughout the full lifecycle, from pre-sale proof-of-value pilots and technical validation through onboarding, production deployment, optimization, and renewals. Configure integrations and AI workflows, monitor and improve agent performance, enable users, and demonstrate customer value to support adoption and expansion.

Requirements

The role seeks 2–4 years of experience in solutions engineering, technical consulting, technical account management, or implementation, ideally with AI-powered products, workflow automation, and go-to-market systems. Candidates should be comfortable with API documentation and integrations, JSON payloads, basic SQL, customer workflow configuration, and independently managing technical projects from pilot to production.

Skills

Solutions Engineering
AI Workflow Configuration
Prompt Engineering
API Integrations
Data Mapping
JSON Debugging
SQL
Workflow Automation
Customer Onboarding
Technical Validation
AI Performance Monitoring
Customer Enablement
Project Management
Value Measurement
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
AI Agents
Agent Builder
Prompt Engineering
AI Workflow Automation
API Integrations
API Documentation
JSON
SQL
Data Mapping
Technical Validation
Proof Of Value
Customer Onboarding
SaaS
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Go-To-Market Systems
Workflow Configuration
AI Performance Monitoring
Outcome Measurement
Customer Experience
Technical Consulting
Production Deployment
Renewals
Expansion
Customer Context Model

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