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Added 30 mins ago
SH
Health Care Aide
SE Health
Red Deer, AB
- Part-time
Up-to-date immunization record, including a current TB test within 1 year.
Added 30 mins ago
SH
Health Care Aide
SE Health
Red Deer, AB
- Contract
Up-to-date immunization record, including a current TB test within 1 year.
Added 30 mins ago
C
Senior Systems Analyst, Production Support
CBC/Radio-Canada
Vancouver, BC
- Full-time
Develop operational procedures and standards for new systems. Define, coordinate and execute test procedures to validate and improve system functionality.
Added 59 mins ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
- Full-time
…product functions by connecting laptops and running automated test, and physical testing of all…
Added 59 mins ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
PE · Prince, PE
- Full-time
…product functions by connecting laptops and running automated test, and physical testing of all…
Added 59 mins ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
- Full-time
…product functions by connecting laptops and running automated test, and physical testing of all…
Added 1 hour ago
EH
Licensed Practical Nurse (LPN)
Edgewood Health Network Inc
Fort Steele, BC
- Full-time
Added 1 hour ago
Licensed Practical Nurse (LPN)
Edgewood Health Network Inc
Nanaimo, BC
Added 1 hour ago
VW
Key Account Manager Ontario - Barebells I Canada
Vitamin Well Group
ON · Ontario, Canada
- Full-time
Added 1 hour ago
T
Staff Software Engineer
Twilio
Remote, Canada
- Full-time
- Remote
You will embrace AI-driven development workflows, using LLMs and agentic tools to accelerate code generation, improve test coverage, and translate complex regulatory requirements into…
Added 1 hour ago
IC
Commercial Service and Installation Technician
Intek Communications Inc.
Toronto, ON
- Full-time
Inspect, test, and repair cable signals and replace faulty cables, power supplies, digital boxes, modems amplifiers and associated equipment
Added 1 hour ago
EA
Propulsion Systems Engineer [Mechanical/Aerospace Engineer]
Eternium Aerospace
Engineer, BC
- Full-time
Added 1 hour ago
UA
Software Engineer Intern - QuantumBlack, AI by McKinsey at McKinsey & Company
UCI-OC Alliance
Engineer, BC
- Volunteer
A security mindset -committed to following team security practices and writing clean, functional code, with a willingness to learn test frameworks such as Jest or PyTest
Added 1 hour ago
AI
Service Advisor - Grande Prairie Chrysler Dodge Jeep Ram
AutoCanada Inc.
Grande Prairie, AB
- $30 to $50 CAD / hour
- Full-time
Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
Added 1 hour ago
BC
Sales Development Representative (SDR)
Boast Capital LP
Toronto, ON · Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
…outreach, manage activity through Boast’s sales tools and CRM, test messaging, follow up consistently, and create a strong handoff experience for the sales…
Added 1 hour ago
CO
Truck and Coach / Automotive Technician - Full-Time
City of Thunder Bay
Thunder Bay, ON
- Full-time
Test, diagnose and repair computer-controlled engine and power train components, braking, electrical, suspension, hydraulic, heating and ventilation systems.
Added 2 hours ago
AM
Profiling Infrastructure Development Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
Design, code, test and integrate features, enhancements and bug fixes into the profiling tools stack
Added 2 hours ago
FH
Clinical Pharmacist
Fraser Health
Vancouver, BC
- Part-time
…demographic information, reviewing patient charts and laboratory test results, meeting with the patient and health care team to assess clinical response of the patient to medication therapy…
Added 2 hours ago
FH
Clinical Pharmacist
Fraser Health
Vancouver, BC
- Full-time
…demographic information, reviewing patient charts and laboratory test results, meeting with the patient and health care team to assess clinical response of the patient to medication therapy…
Added 2 hours ago
FH
Registered Nurse, Surgical Services - Inpatient - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Part-time
…(TCOM) by operating the transcutaneous oxygen machine. Assesses test results, records findings, submits results and summary to physicians for review, reporting and…
Added 2 hours ago
NS
Powerline Technician
Nova Scotia Power
Halifax, NS
- Full-time
…which requires a confidential pre-employment alcohol and drug test in accordance with the Emera Alcohol and Drug…
Added 2 hours ago
NS
Powerline Technician (Shift)
Nova Scotia Power
Halifax, NS
- Full-time
…which requires a confidential pre-employment alcohol and drug test in accordance with the Emera Alcohol and Drug…
Added 2 hours ago
R
Principal Product Manager, AI Solutions
RBC
Vancouver, BC
- Full-time
Champion a test-and-learn approach, promoting experimentation and the use of data to drive decision-making.
Added 2 hours ago
KC
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
- Full-time
Experience developing and maintaining automated test frameworks, validation tooling, or hardware/software integration test environments
Added 2 hours ago
PF
Nurse Practitioner- Part-Time/ Full-Time Opportunities
Peterborough Family Health Team
Peterborough, ON
- Full-time
- Part-time

Mosaic AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 3, 2027
Posting language: English
Posted: Sep 8, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About The Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements:

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

Lead customer technical success throughout the full lifecycle, from pre-sale proof-of-value pilots and technical validation through onboarding, production deployment, optimization, and renewals. Configure integrations and AI workflows, monitor and improve agent performance, enable users, and demonstrate customer value to support adoption and expansion.

Requirements

The role seeks 2–4 years of experience in solutions engineering, technical consulting, technical account management, or implementation, ideally with AI-powered products, workflow automation, and go-to-market systems. Candidates should be comfortable with API documentation and integrations, JSON payloads, basic SQL, customer workflow configuration, and independently managing technical projects from pilot to production.

Skills

Solutions Engineering
AI Workflow Configuration
Prompt Engineering
API Integrations
Data Mapping
JSON Debugging
SQL
Workflow Automation
Customer Onboarding
Technical Validation
AI Performance Monitoring
Customer Enablement
Project Management
Value Measurement
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
AI Agents
Agent Builder
Prompt Engineering
AI Workflow Automation
API Integrations
API Documentation
JSON
SQL
Data Mapping
Technical Validation
Proof Of Value
Customer Onboarding
SaaS
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Go-To-Market Systems
Workflow Configuration
AI Performance Monitoring
Outcome Measurement
Customer Experience
Technical Consulting
Production Deployment
Renewals
Expansion
Customer Context Model

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