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Added 2 mins ago
RP
Senior Robot Programmer – FANUC / Welding Automation
Remote People
Calgary, AB
- Full-time
…organization seeking an experienced Robot Programmer to take technical ownership of sophisticated robotic systems used in advanced…
Added 2 mins ago
PC
Senior Bridge Engineer
Parsons Corporation
Halifax, NS
- Full-time
…designs for work locally and across Canada. The role includes the technical mentorship of junior and intermediate engineers. This person will have a desire to work on creating innovative,…
Added 2 mins ago
PC
Intermediate Bridge Engineer
Parsons Corporation
Halifax, NS
- Full-time
Support project delivery as a technical lead on smaller projects, ensuring quality and efficiency.
Added 2 mins ago
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Solution Architect
Telesat
Ottawa, ON
- Full-time
Lead architecture design for new business initiatives and digital transformation programs.
Added 2 mins ago
UX Designer
Teifi Digital
Vancouver, BC
…wireframes, and user experiences that clients can validate and delivery teams can build from. At Teifi, the UX Designer operates as a shared resource across multiple delivery pods, working…
Added 2 mins ago
T
AVP, Analytics, Insights and AI, AI Product
TD
Toronto, ON
- Full-time
…from opportunity selection and AI product strategy through delivery, production, adoption, day 2 management and controlled retirement. They will lead a team of AI product owners and…
Added 2 mins ago
M
Représentant(e) du service à la clientèle – Santé animale / Customer Service Representative – Animal Health
MSD
Kirkland, QC
- Full-time
Added 2 mins ago
M
Data, Analytics and AI Business Consultant
Medavie
Dartmouth, NS · ON · NB · NS · MBC NS Local Office Dartmouth
- Full-time
Working closely with Technology Consultants, AI and Data specialists, business leaders, and delivery partners, you will help ensure opportunities are well-defined, understood, and…
Added 2 mins ago
D
Senior Advisor, IT architecture
Desjardins
Montreal, QC · Levis, QC
- Full-time
…new elements are compatible with existing architecture. You lead and influence the organization’s business partners and stakeholders on innovative, complex strategic initiatives related to…
Added 2 mins ago
C
Lead Java Developer, Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst (Lead Java Developer) is a senior-level position responsible for leading the architectural design, implementation, and continuous…
Added 2 mins ago
Data Science Engineer
National Research Council Canada
Ottawa, ON
…have an understanding of data science workflows as well as technical expertise pertaining to solution architectures and data engineering that will support project development and delivery…
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C
Solution Designer (Cloud/Full-Stack)
CIBC
Toronto, ON
- Full-time
…client and employee experiences. As a Solution Designer, you’ll lead technical design and delivery, support technology strategy and roadmap development, and help modernize and maintain core…
Added 15 mins ago
SI
PeopleSoft Consultant (Technical or Techno-Functional)
Spruce InfoTech Inc.
Toronto, ON
- Contract
Strong experience in PeopleSoft HCM with deep expertise across Payroll, Core HR, Workforce Administration, Benefits, Compensation, Talent Management, and HR Service Delivery.
Added 15 mins ago
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Senior SAP S/4HANA Finance Lead Consultant : Calgary, AB (Hybrid) : FTE
AceStack
Calgary, AB
- Full-time
We are seeking a highly experienced Senior SAP S/4HANA Finance Lead Consultant to lead finance transformation, optimization, and innovation initiatives within a recently upgraded SAP…
Added 15 mins ago
EI
Senior Electrical Engineer
Egis in Canada
Toronto, ON
- $120,000 to $150,000 CAD / year
- Full-time
Senior Electrical Engineer is a senior-level engineering role based in Toronto, Ontario, Canada, supporting the delivery of complex electrical infrastructure across industrial and…
Added 16 mins ago
AT
Manufacturing Superintendent
Agilent Technologies
Charlottetown, PE · Canada-Prince Edward Island-Charlottetown
- Full-time
The Manufacturing Superintendent will supervise and lead a pharmaceutical manufacturing team in the various day to day functions and activities of GMP production, purification, isolation…
Added 16 mins ago
SM
Instrumentation & Controls Engineer/Technologist (Intermediate)
Solaris Management Consultants Inc
Surrey, BC · Calgary, AB
- $85,000 to $140,000 CAD / year
- Full-time
Prepare technical specifications, instrument data sheets, and material requisitions, and assist with bid evaluations
Added 16 mins ago
SM
Electrical Engineering - Project Lead (Surrey, BC & Calgary, AB)
Solaris Management Consultants Inc
Surrey, BC · Calgary, AB
- $130,000 to $170,000 CAD / year
- Full-time
As an Electrical Engineer- Project Lead, you will play a key role in leading the electrical engineering scope across a range of industrial projects, from well sites to natural gas…
Added 16 mins ago
SM
Instrumentation & Controls Engineer - Project Lead
Solaris Management Consultants Inc
Surrey, BC
- $130,000 to $170,000 CAD / year
- Full-time
As an Instrumentation and Controls Engineer – Project Lead, you will play a key role in leading the design, implementation, and commissioning of instrumentation and controls systems for a…
Added 16 mins ago
WM
Vice President, PMO
Wyse Meter Solutions Inc
Vaughan, ON
- $185,000 to $215,000 CAD / year
- Full-time
…with IT, which retains accountability for solution design, technical standards, architecture, engineering practices, and…
Added 16 mins ago
Automation Tester - Senior Consultant - Banking Tech 1
EY
Toronto, ON
Lead the development and execution of automated test scripts using tools like Selenium, Cypress, Playwright, and Rest Assured
Added 16 mins ago
GM
Principle Software Engineering – Continuous Integration & Quality Gating
General Motors
Markham, ON
- Full-time
Lead cross-functional technical decisions when ownership spans multiple teams, organizations, suppliers, or software domains.
Added 30 mins ago
FS
Hardware Designer
Fidus Systems
Kitchener, ON
- Full-time
Provide pre-project technical support to the business and sales teams on project scope, schedule, effort estimates, and deliverables, and post-project technical support to customers
Added 30 mins ago
FS
Hardware Designer
Fidus Systems
Ottawa, ON
- Full-time
Provide pre-project technical support to the business and sales teams on project scope, schedule, effort estimates, and deliverables, and post-project technical support to customers
Added 30 mins ago
S
Full Stack Engineer, Developer & End User Experience Platform
Stripe
Toronto, ON
- Full-time
Help drive sound technical decision-making and lead technical conversations with other teams across Stripe

Mosaic AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 3, 2027
Posting language: English
Posted: Sep 8, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About The Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements:

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

Lead customer technical success throughout the full lifecycle, from pre-sale proof-of-value pilots and technical validation through onboarding, production deployment, optimization, and renewals. Configure integrations and AI workflows, monitor and improve agent performance, enable users, and demonstrate customer value to support adoption and expansion.

Requirements

The role seeks 2–4 years of experience in solutions engineering, technical consulting, technical account management, or implementation, ideally with AI-powered products, workflow automation, and go-to-market systems. Candidates should be comfortable with API documentation and integrations, JSON payloads, basic SQL, customer workflow configuration, and independently managing technical projects from pilot to production.

Skills

Solutions Engineering
AI Workflow Configuration
Prompt Engineering
API Integrations
Data Mapping
JSON Debugging
SQL
Workflow Automation
Customer Onboarding
Technical Validation
AI Performance Monitoring
Customer Enablement
Project Management
Value Measurement
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
AI Agents
Agent Builder
Prompt Engineering
AI Workflow Automation
API Integrations
API Documentation
JSON
SQL
Data Mapping
Technical Validation
Proof Of Value
Customer Onboarding
SaaS
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Go-To-Market Systems
Workflow Configuration
AI Performance Monitoring
Outcome Measurement
Customer Experience
Technical Consulting
Production Deployment
Renewals
Expansion
Customer Context Model

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