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FX Supervisor, CG (Feature)
WildBrain
Vancouver, BC
- Full-time
…leader. They possess a strong creative eye, with the ability to lead and support their…
Added 1 min ago
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Character Rigger 4 [AQ-20646]
Aquent
Vancouver, BC
- $58 to $63 CAD / hour
- Contract
Collaborate closely with the Rigging Lead to develop and implement rigged assets that adhere to technical guidelines, ensuring seamless integration and optimal performance within the game…
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Digital Product Designer [AQ-20654]
Aquent
Toronto, ON
- Contract
…set new benchmarks for the industry. This is your chance to lead with design, transform complex financial processes into elegant solutions, and significantly contribute to a platform that…
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Senior Interaction Designer [AQ-20653]
Aquent
Toronto, ON
- Contract
…impactful digital experiences that resonate deeply. You will lead design initiatives from strategy to execution, ensuring every interaction is intuitive, inclusive, and highly effective,…
Added 1 hour ago
Car Sales Advisor - Hyundai Coquitlam
The Jim Pattison Auto Group
Port Coquitlam, BC
Continuously develop product knowledge and stay up to date on OEM features, technology, and market trends.
Added 1 hour ago
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Service Designer, Core Networks
Beanfield Technologies Inc.
Toronto, ON
- $65,000 to $75,000 CAD / year
- Full-time
We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own…
Added 2 hours ago
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Manager, Software Engineering
AltaML
Toronto, ON
- Full-time
AltaML is looking for a Manager, Software Engineering to lead a delivery pod where technical excellence and team health go hand in hand. You'll own the architectural integrity of your pod's…
Added 2 hours ago
3C
Cloud Platform & DevOps Engineer
360 Cloud Platforms
ON · Regional Municipality of York, ON
- Full-time
Join 360 Cloud Platforms to shape Kubernetes support and automation. Lead assessments, automate, contribute, and elevate the DevOps experience. Kubernetes, CI/CD, and Go expertise needed.…
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IT - Info Security Analyst II
Robertson & Company Ltd.
Toronto, ON
- Contract
Lead the evaluation of new and proposed security systems and technologies
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Rotating Equipment Manager
Shell
Scotford, AB
- Full-time
Set direction for and lead Rotating Equipment discipline engineering team.
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Director, Process Excellence and Enablement
Xplore Inc
Markham, ON
- Full-time
…organization. The Director partners closely with Customer Operations, Technology, Finance, Workforce, and Functional Leaders to ensure process improvements translate into measurable…
Added 3 hours ago
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Senior Coordinator, Facilities & Admin (BC)
Earnscliffe Strategy Group
Vancouver, BC
- $52,000 to $63,000 CAD / year
- Full-time
The successful candidate will lead the coordination of facilities, office logistics and vendor relationships, while supporting events and employee services, helping to ensure an exceptional…
Added 3 hours ago
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Sales Advisor
Groupe Vision New Look Inc
Calgary, AB
- $16 to $18 CAD / hour
- Part-time
Added 3 hours ago
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Process Engineer, Production
BV GLAZING
Concord, ON
- $85,000 to $95,000 CAD / year
- Full-time
Lead Lean Manufacturing and Continuous Improvement initiatives across multiple facilities.
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Staff Software Engineer
Twilio
Remote, Canada
- Full-time
- Remote
…closely with Twilio partners to ensure alignment. You will lead the technical design and influence the strategic direction that shapes Twilio’s compliance footprint. You will collaborate…
Added 3 hours ago
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Outside Sales Representative
telMAX
ON · Mississauga, ON
- Up to $19.5 CAD / hour
- Full-time
Added 3 hours ago
DC
Senior Manager, Client Service
DATA Communications Management Corp
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
…quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client…
Added 3 hours ago
BC
Sales Development Representative (SDR)
Boast Capital LP
Toronto, ON · Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
Achieve monthly Sales Qualified Lead targets by identifying, qualifying, and converting prospective customers into initial sales meetings
Added 3 hours ago
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Application Specialist
Wainbee Limited
Pointe-Claire, QC
- Full-time
Lead projects that help customers improve productivity through innovative hydraulic and pneumatic solutions.
Added 4 hours ago
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Mechanical Project Designer - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
Under the direction of the Mechanical Project Lead, this position will offer you the opportunity to work with multi-disciplined engineering and design project teams in developing mechanical…
Added 4 hours ago
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Mechanical Engineer 2 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
Sargent & Lundy values the appropriate use of technology to improve how work gets done and deliver high-quality outcomes for our clients. Depending on the role, employees may use data,…
Added 4 hours ago
PSR Catalog & TM Forum Enterprise Architect
Prodapt
Canada
…Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part…
Added 4 hours ago
KM
(sr) Branch Service Manager/Gestionnaire de succursale, Service (Maritimes)
Konica Minolta Business Solutions (Canada) Ltd.
Dartmouth, NS
- Full-time
Support and participate in Lead program initiative
Added 4 hours ago
FH
Data Engineer
Fraser Health
Surrey, BC
- Full-time
As a Data Engineer, you will lead the team in data strategy, analysis, integration, and management. Your work will significantly impact the delivery and utilization of our data products…
Added 4 hours ago
FH
Senior Data Engineer
Fraser Health
Surrey, BC
- Full-time
Lead the evolution and ensure the performance of our CAADSI Data Lake

Mosaic AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 3, 2027
Posting language: English
Posted: Sep 8, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About The Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements:

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

Lead customer technical success throughout the full lifecycle, from pre-sale proof-of-value pilots and technical validation through onboarding, production deployment, optimization, and renewals. Configure integrations and AI workflows, monitor and improve agent performance, enable users, and demonstrate customer value to support adoption and expansion.

Requirements

The role seeks 2–4 years of experience in solutions engineering, technical consulting, technical account management, or implementation, ideally with AI-powered products, workflow automation, and go-to-market systems. Candidates should be comfortable with API documentation and integrations, JSON payloads, basic SQL, customer workflow configuration, and independently managing technical projects from pilot to production.

Skills

Solutions Engineering
AI Workflow Configuration
Prompt Engineering
API Integrations
Data Mapping
JSON Debugging
SQL
Workflow Automation
Customer Onboarding
Technical Validation
AI Performance Monitoring
Customer Enablement
Project Management
Value Measurement
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
AI Agents
Agent Builder
Prompt Engineering
AI Workflow Automation
API Integrations
API Documentation
JSON
SQL
Data Mapping
Technical Validation
Proof Of Value
Customer Onboarding
SaaS
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Go-To-Market Systems
Workflow Configuration
AI Performance Monitoring
Outcome Measurement
Customer Experience
Technical Consulting
Production Deployment
Renewals
Expansion
Customer Context Model

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