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Added 4 mins ago
AS
EMG Technicians
Alliance Specialty Care Centres
Toronto, ON
- Full-time
Proven experience in operating electromyography equipment to test the electrical activity of muscle disease or denervation
Added 4 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
…Analyst is a technical lead responsible for system architecture, data strategy, and integration frameworks, ensuring the reliability, scalability, and security of critical business systems.…
Added 1 hour ago
AP
Senior Strategic Account Manager, Fulfillment
AMZ Prep®
Mississauga, ON
- Full-time
…at the center of that growth, and we are building an Account Management team to be the executive sponsor on every one of them. This is one of the first seats on that…
Added 1 hour ago
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Guest Services Agent
Dexterra
Moosonee, ON
- $21 to $24 CAD / hour
- Full-time
Ensuring accurate database entry for room bookings and payments, as well as multiple data entry
Added 4 hours ago
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Postdoctoral Fellow
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…extensively characterized patient populations, longitudinal clinical data, biological samples, vascular phenotyping, and molecular…
Added 4 hours ago
J
2627-197 - Learning Commons Assistant – Test Centre Administrator (TS8) - Strait Area Campus
Jobbe
Port Hawkesbury, NS
- Full-time
You have proven records and information management skills and abilities related to service delivery data.
Added 4 hours ago
CF
Jr. Product Development Food/ Nutraceuticals
Capsule Factory Nutraceuticals
Woodstock, ON
- Full-time
Candidates should possess solid Analytical Skills to interpret test results, assess product performance, and make data-informed recommendations.
Added 6 hours ago
P
Building Automation Specialist / Senior Automation Systems Technician (BAS006)
Potenco
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
…integrations, system communications, and related engineering data while also supporting customer systems, field activities, migrations, retrofits, and technical issue…
Added 11 hours ago
AI
Sales Associate - Sherwood Park Volkswagen
AutoCanada Inc.
Sherwood Park, AB
- $40,000 to $90,000 CAD / year
- Full-time
US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
Added 11 hours ago
SH
Admissions Clerk 4
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Working as a member of the Admissions Team in conjunction with the Management, Admitting/Patient Registration, the incumbent is responsible for the collection of personal and financial data…
Added 12 hours ago
A
Manager, Software Engineering
AltaML
Toronto, ON
- Full-time
…skills library are the default way engineers design, build, test, and review software, not an optional accelerant a few people…
Added 13 hours ago
VW
Key Account Manager Ontario - Barebells I Canada
Vitamin Well Group
ON · Ontario, Canada
- Full-time
…grocery and convenience accounts. You will support category management and sales initiatives by analyzing Nielsen and SPINS data, identifying assortment and distribution opportunities, and…
Added 13 hours ago
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Staff Software Engineer
Twilio
Remote, Canada
- Full-time
- Remote
You will embrace AI-driven development workflows, using LLMs and agentic tools to accelerate code generation, improve test coverage, and translate complex regulatory requirements into…
Added 13 hours ago
UA
Software Engineer Intern - QuantumBlack, AI by McKinsey at McKinsey & Company
UCI-OC Alliance
Engineer, BC
- Volunteer
A security mindset -committed to following team security practices and writing clean, functional code, with a willingness to learn test frameworks such as Jest or PyTest
Added 13 hours ago
AI
Service Advisor - Grande Prairie Chrysler Dodge Jeep Ram
AutoCanada Inc.
Grande Prairie, AB
- $30 to $50 CAD / hour
- Full-time
…dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our…
Added 14 hours ago
AM
Profiling Infrastructure Development Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
…implementation, and performance engineering. It is not a people management, program management, or alliance management…
Added 14 hours ago
FH
Clinical Pharmacist
Fraser Health
Vancouver, BC
- Part-time
…care resources, to the IT professional enabling life-saving data, to the nurse and physician on the front line of patient care, everyone plays a role in the care continuum. Together, we…
Added 14 hours ago
FH
Clinical Pharmacist
Fraser Health
Vancouver, BC
- Full-time
…care resources, to the IT professional enabling life-saving data, to the nurse and physician on the front line of patient care, everyone plays a role in the care continuum. Together, we…
Added 14 hours ago
R
Principal Product Manager, AI Solutions
RBC
Vancouver, BC
- Full-time
Champion a test-and-learn approach, promoting experimentation and the use of data to drive decision-making.
Added 14 hours ago
KC
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
- Full-time
Our mission is to provide real-time on-orbit connectivity for critical missions, enabling a new era of data-driven intelligence and innovation. With 33 satellites launched to date, Kepler…
Added 15 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
…Analyst is a technical lead responsible for system architecture, data strategy, and integration frameworks, ensuring the reliability, scalability, and security of critical business systems.…
Added 15 hours ago
Admissions Clerk 4
Winnipeg Regional Health Authority
Winnipeg, MB
Working as a member of the Admissions Team in conjunction with the Management, Admitting/Patient Registration, the incumbent is responsible for the collection of personal and financial data…
Added 16 hours ago
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
…clear: identify what can meaningfully drive organic installs, test it rigorously, and scale the channels and programs that work into a durable, compounding source of…
Added 16 hours ago
T
Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON · Markham, ON
- Full-time
Conduct validation testing by incorporating comprehensive test cases to assess model implementation accuracy from data enrichment process to the final model outputs and model performance
Added 16 hours ago
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Internship, IT sector, Fall 2026
Desjardins
Montreal, QC · Levis, QC
- Full-time
Actively participate in quality assurance tests, identifying test scenarios (unit, functional, system, non-regression), implementing the environment, carrying out scenarios and…

Mosaic AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 3, 2027
Posting language: English
Posted: Sep 8, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About The Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements:

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

Lead customer technical success throughout the full lifecycle, from pre-sale proof-of-value pilots and technical validation through onboarding, production deployment, optimization, and renewals. Configure integrations and AI workflows, monitor and improve agent performance, enable users, and demonstrate customer value to support adoption and expansion.

Requirements

The role seeks 2–4 years of experience in solutions engineering, technical consulting, technical account management, or implementation, ideally with AI-powered products, workflow automation, and go-to-market systems. Candidates should be comfortable with API documentation and integrations, JSON payloads, basic SQL, customer workflow configuration, and independently managing technical projects from pilot to production.

Skills

Solutions Engineering
AI Workflow Configuration
Prompt Engineering
API Integrations
Data Mapping
JSON Debugging
SQL
Workflow Automation
Customer Onboarding
Technical Validation
AI Performance Monitoring
Customer Enablement
Project Management
Value Measurement
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
AI Agents
Agent Builder
Prompt Engineering
AI Workflow Automation
API Integrations
API Documentation
JSON
SQL
Data Mapping
Technical Validation
Proof Of Value
Customer Onboarding
SaaS
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Go-To-Market Systems
Workflow Configuration
AI Performance Monitoring
Outcome Measurement
Customer Experience
Technical Consulting
Production Deployment
Renewals
Expansion
Customer Context Model

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