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Added 16 mins ago
MA
Solutions Engineer
Mosaic AI
Toronto, ON
- Full-time
We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead…
Added 16 mins ago
MC
Senior Quality Assurance Analyst
Manpower Canada
Penetanguishene, ON
- $75,000 to $85,000 CAD / year
- Full-time
Our client just 40 minutes north of Barrie, ON is seeking a Senior Quality Analyst to join a leading advanced manufacturing organization. This role will be responsible for ensuring product…
Added 16 mins ago
TT
Project Manager, Renewable Energy Programs (14011)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
Track, monitor and communicate performance against project plan, requirements, quality measures, milestones and KPIs. Review status reports from project teams and address issues with…
Added 31 mins ago
Project Cybersecurity Engineer
Alstom
Saint-Bruno, QC
Could you be the full-time Project Cybersecurity Engineer in Saint-Bruno-de-Montarville, Canada, we’re looking for? Saint-Bruno is located on the South Shore of Montreal, and with an onsite…
Added 46 mins ago
W
Full Stack Software Engineer - Associate
Wiraa
Canada
- Full-time
We are seeking a dynamic and results-driven Associate Software Engineer - Full Stack to join our IT Product Delivery team at our Oshawa, Ontario location. Reporting to the Manager, IT…
Added 46 mins ago
Web Engineer, International Expansion
Robinhood
Toronto, ON
We are looking for a Web Engineer to join our team. As a Web Engineer, you will lead the web development process and build products from inception to deployment. We also work closely with…
Added 46 mins ago
JI
Team Lead, Production Engineering
J.D. Irving, Limited
Halifax, NS
- Full-time
Drive improvements in processes, standardization, safety, quality, and overall engineering effectiveness.
Added 2 hours ago
J
Civil Engineer (design and projects)
JobsMedia.io
Montreal, QC
- Full-time
Our client is a company recognized for the quality of its projects and its collaborative approach. It undertakes a variety of projects worldwide and offers a stimulating environment where…
Added 2 hours ago
WI
Senior Process Engineer - Wastewater Treatment
WSP in Canada
Windsor, ON
- Full-time
As a Senior Process Engineer – Wastewater Treatment, you will lead the planning, evaluation, design, commissioning, and optimization of municipal treatment facilities. You will combine…
Added 2 hours ago
MN
Corporate Process Engineer
Minth North America, Inc.
Windsor, ON
- $100,000 CAD / year
- Full-time
The Corporate Process Engineer will play a pivotal role in optimizing and standardizing manufacturing processes across multiple facilities within the durable goods sector. This position…
Added 2 hours ago
M
BSP Software Engineer
MANNARINO
Montreal, QC
- Full-time
The MANNARINO culture is focused on high quality, hard work, professionalism and teamwork within a highly respectful, motivating atmosphere geared towards long-term business growth.
Added 2 hours ago
M
Senior Software Engineer
MANNARINO
Montreal, QC
- $140,000 to $175,000 USD / year
- Full-time
The MANNARINO culture is focused on high quality, hard work, professionalism and teamwork within a highly respectful, motivating atmosphere geared towards long-term business growth.
Added 2 hours ago
MS
Systems Engineer – Ship Integration
MDA Space
Halifax, NS
- Full-time
As a Systems Engineer (SE) – Ship Integration, you will have a wide range of responsibilities that include but are not limited to:
Added 2 hours ago
MS
Synthetic Aperture Radar Systems Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
MDA is seeking a SAR Payload System Engineer to support our current and next‑generation earth observation and remote sensing satellites. The SAR System Engineer will own the definition,…
Added 2 hours ago
TA
Aircraft Maintenance Engineer-FR
Top Aces
Halifax, NS
- Full-time
The Aircraft Maintenance Engineer is responsible to the Base Lead and/or Deployment Lead for the performance of their work and to the DQA for the quality and regulatory compliance of their…
Added 3 hours ago
TO
Building Control Centre Operator 2
The Ottawa Hospital
Ottawa, ON
- Full-time
…continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we…
Added 4 hours ago
SI
CAD Software Engineer, Principal-18736
Synopsys Inc
Ottawa, ON · Nepean, ON
- Full-time
You are a seasoned Software Architect or ASIC design engineer with a strong affinity for design automation and a deep understanding of the complexities involved in advanced semiconductor…
Added 4 hours ago
A
Ingénieur Assurance Qualité // Supplier Quality Engineer
Actalent
MB · Saint-Laurent, MB
- $40 to $60 CAD / hour
- Contract
We are seeking a Quality Assurance Engineer who will be responsible for evaluating and managing supplier quality systems. The role involves maintaining and improving processes for the…
Added 5 hours ago
RS
Pipeline Integrity Technician
Rockwood Service Corporation
Edmonton, AB
- Full-time
…industries. As a company driven on customer service and a high-quality product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest…
Added 5 hours ago
H
AME E / AVS
Heli-One
Petawawa, ON
- Full-time
Excellence: Prioritizing quality services and setting industry standards.
Added 7 hours ago
B
Senior Engineer, Building Electrical
BPA
Toronto, ON
- Full-time
Bring your technical expertise, client instincts, and leadership ambition to BPA’s fast-growing Toronto team. As Senior Engineer, Electrical Engineering, you will take ownership of complex…
Added 7 hours ago
H
Facility Maintenance & Operator
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Refrigeration Engineer certificate, where required by the job
Added 10 hours ago
DA
Senior NPI Engineer
DART Aerospace
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Senior New Product Introduction (NPI) Engineer
Added 10 hours ago
FA
Quality Engineer
FTAI Aviation
Montreal, QC
- Full-time
The Quality Engineer supports the Quality Assurance department within the engine maintenance, repair, and overhaul (MRO) operation. This role provides quality engineering support across new…
Added 12 hours ago
A
Intermediate Software Engineer
AltaML
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
We overpay for the right people. We'd rather pay a premium for an engineer who embodies this and multiplies the team than save money on someone who doesn't.

Mosaic AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 9, 2027
Posting language: English
Posted: Oct 15, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About The Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements:

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

Lead customer technical success across pre-sale and post-sale, including proof-of-value pilots, technical validation, onboarding, integrations, and production deployment. Monitor and optimize AI workflows, enable users, measure and communicate business impact, and support customer retention and expansion.

Requirements

Requires 2–4 years of experience in solutions engineering, technical consulting, technical account management, or implementation, preferably with SaaS, AI, or automation products. Candidates should be comfortable with AI models and workflow automation, API documentation and debugging, JSON, basic SQL, customer project ownership, and customer-facing technical and executive sessions.

Skills

Solutions Engineering
AI Prompting
API Integrations
JSON Debugging
SQL
Data Mapping
Workflow Automation
Technical Consulting
Customer Onboarding
AI Workflow Configuration
Prompt Tuning
Project Management
Customer Enablement
Outcome Measurement
Executive Presentations
Customer Success

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
AI Models
Prompting
Prompt Tuning
Workflow Automation
Proof Of Value
Technical Validation
API Integrations
API Documentation
JSON
SQL
Data Mapping
Authentication Debugging
Schema Debugging
SaaS
Customer Onboarding
Customer Success
Production Deployment
Agent Performance
Outcome Measurement
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Experience
Go-To-Market Systems
Renewals
Customer Expansion

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