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Added 13 mins ago
AA
General Manager - Store CAN6844
Advance Auto Parts
Quebec, QC
- Full-time
A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position…
Added 13 mins ago
S
SWM Receptionist - St. Catharines
Scotiabank
St. Catharines, ON
- Contract
Contributes to the overall success of ScotiaMcLeod in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and…
Added 13 mins ago
LA
Visitor Representative
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
- Full-time
…Legislative Assembly, with innovation and excellence in parliamentary operations? At the Office of the Assembly, we're not just supporting Parliament; we’re a dynamic team dedicated to…
Added 16 mins ago
TS
The Shoe Co. - Supervisor Part-time
The Shoe Co.
Winnipeg, MB
- Part-time
As a (Part-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 16 mins ago
DSW: Sales Associate
DSW-Designer Shoe Warehouse
Winnipeg, MB
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 16 mins ago
GM
Area Manager, Oshawa Assembly
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Oshawa, ON
- Full-time
The Area Manager provides overall leadership for their assigned department operations in a truck assembly plant and is accountable for the safe, effective, and efficient production of…
Added 16 mins ago
MI
Senior Buyer
Magna International
Milton, ON
- Full-time
Responsible for interface with customer/vendors as it relates to plant operations.
Added 16 mins ago
C
General Manager
Chartwell
Mississauga, ON
- Full-time
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Added 16 mins ago
Area Sales Manager
Volkswagen AG
Canada
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Added 16 mins ago
Courier Utility - Burnaby
Purolator
Burnaby, BC
The Utility Courier picks up and delivers customer packages to meet daily pick-up and delivery schedules and resolves problems as they arise. Job covers other absent couriers that may be on…
Added 18 mins ago
TC
Night Auditor
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Vancouver, BC
- Full-time
Working closely with the Operations Manager and Guest Services team, the Night Auditor ensures every overnight interaction whether a late arrival, system update, or safety check - is…
Added 18 mins ago
CA
Engineering Sales Representative
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Calgary, AB
- Full-time
…Air Equipment helps customers optimize their compressed air operations and keep production running…
Added 30 mins ago
FB
Helper
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Calgary, AB
- Other
…industry. As a Helper, you will be a key contributor to the success of our daily operations by supporting the safe, accurate, and timely loading and unloading of materials. With a…
Added 30 mins ago
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Helper
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Added 30 mins ago
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Shift Supervisor - Day Shift A
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Winnipeg, MB · CAN - Winnipeg MB Gamble Pl
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Plan and review, in collaboration with the Logistics Manager, all logistics processes, ensuring that they meet the company standards and customer service specifications
Added 30 mins ago
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Cargo/Warehouse Manager YUL
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Added 30 mins ago
SI
Cargo/Warehouse Manager YYZ
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Added 30 mins ago
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Gestionnaire de communauté / Community Manager
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Added 30 mins ago
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Added 30 mins ago
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Added 30 mins ago
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…egg processors with farms, grading stations and processing operations across the…
Added 30 mins ago
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Marketing Manager
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Remote, Canada
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- Full-time
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We’re looking for a Marketing Manager who will be the voice and face of PPO, to our customers, to our industry and to our own team. If you love a good story, get curious about how things…
Added 30 mins ago
FB
Assistant Grocery Manager
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- From $21.5 CAD / hour
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Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
Added 30 mins ago
Q
Sales Development (SDR) Manager
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- $90,000 to $130,000 CAD / year
- Full-time
At Quadient, our SDR team starts the conversations that become our biggest customer relationships. We're looking for a hands-on, people-first Sales Development Manager to lead that team:…
Added 41 mins ago
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Bus Operations Support Lead I-5
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- Full-time

Mosaic North America

Client Services Manager

Matheson, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Posting language: English · French
Posted: Oct 1, 2026

Original job description

English section of this bilingual listing.

Description

The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.

This role manages a complex client business and serves as the primary liaison between the client and internal teams, ensuring successful execution of programs, achievement of business objectives, and delivery of strategic recommendations that drive growth.

Success in this role requires strong account management, analytical, communication, and relationship-building skills, along with the ability to influence cross-functional teams and support client decision-making

RESPONSABILITÉS

Own revenue, margin, and key performance objectives for assigned client accounts.
Build and maintain strong client relationships while serving as a trusted business partner.
Develop and execute client business plans to achieve growth objectives.
Analyze sales, POS, retail, and field execution data to identify trends, risks, and growth opportunities.
Lead client business reviews and present performance results and strategic recommendations to client leadership.
Partner with Field Managers and Sales Teams to drive execution of promotions, displays, distribution goals, and retail standards.
Influence cross-functional teams and stakeholders to achieve client objectives without direct reporting authority.
Manage promotional funding, trade spend, retail incentive programs, and associated budgets.
Monitor business performance and implement action plans to improve sales results, operational effectiveness, and profitability.
Collaborate with internal teams to ensure timely execution of programs, reporting, and client deliverables.

Les Qualifications

Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Experience managing retail, grocery, mass, drug, convenience, CPG, or other consumer-product accounts and channels.
Experience within the Consumer-Packaged Goods (CPG) industry preferred; comparable experience in retail-focused industries such as pharmacy, hardware, home improvement, or other consumer-product environments will also be considered.
Proven ability to manage client relationships and deliver measurable business results.
Experience presenting business reviews, insights, recommendations, and performance results to senior client stakeholders.
Experience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.
Strong analytical skills with the ability to interpret sales and performance data, identify trends, uncover growth opportunities, and translate insights into actionable business recommendations.
Advanced Excel skills with experience analyzing, manipulating, and reporting business performance data.
Experience using reporting and visualization tools such as Power BI, Tableau, Nielsen, Circana, or similar platforms.
Strong communication, presentation, and project management skills.
Demonstrated ability to influence stakeholders and drive accountability across teams without direct authority.
Valid driver's license and reliable transportation preferred.
Ability to travel as required within assigned markets.
Ability to work in retail store environments and lift up to 30 lbs (13.6 kg).

Read the full bilingual original

Description

The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.

This role manages a complex client business and serves as the primary liaison between the client and internal teams, ensuring successful execution of programs, achievement of business objectives, and delivery of strategic recommendations that drive growth.

Success in this role requires strong account management, analytical, communication, and relationship-building skills, along with the ability to influence cross-functional teams and support client decision-making

RESPONSABILITÉS

Own revenue, margin, and key performance objectives for assigned client accounts.
Build and maintain strong client relationships while serving as a trusted business partner.
Develop and execute client business plans to achieve growth objectives.
Analyze sales, POS, retail, and field execution data to identify trends, risks, and growth opportunities.
Lead client business reviews and present performance results and strategic recommendations to client leadership.
Partner with Field Managers and Sales Teams to drive execution of promotions, displays, distribution goals, and retail standards.
Influence cross-functional teams and stakeholders to achieve client objectives without direct reporting authority.
Manage promotional funding, trade spend, retail incentive programs, and associated budgets.
Monitor business performance and implement action plans to improve sales results, operational effectiveness, and profitability.
Collaborate with internal teams to ensure timely execution of programs, reporting, and client deliverables.

Les Qualifications

Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Experience managing retail, grocery, mass, drug, convenience, CPG, or other consumer-product accounts and channels.
Experience within the Consumer-Packaged Goods (CPG) industry preferred; comparable experience in retail-focused industries such as pharmacy, hardware, home improvement, or other consumer-product environments will also be considered.
Proven ability to manage client relationships and deliver measurable business results.
Experience presenting business reviews, insights, recommendations, and performance results to senior client stakeholders.
Experience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.
Strong analytical skills with the ability to interpret sales and performance data, identify trends, uncover growth opportunities, and translate insights into actionable business recommendations.
Advanced Excel skills with experience analyzing, manipulating, and reporting business performance data.
Experience using reporting and visualization tools such as Power BI, Tableau, Nielsen, Circana, or similar platforms.
Strong communication, presentation, and project management skills.
Demonstrated ability to influence stakeholders and drive accountability across teams without direct authority.
Valid driver's license and reliable transportation preferred.
Ability to travel as required within assigned markets.
Ability to work in retail store environments and lift up to 30 lbs (13.6 kg).

A French version of this job description is also available here: https://french.acosta.jobs/ | Une version française de cette description de poste est également disponible ici : https://french.acosta.jobs/

Catégorie d'emploi: Retail

Type de position: Full time

Unité commerciale: Sales

Échelle salariale: $$75000.00 - $83600.00

Company: Mosaic Sales Solutions Canada Operating Co

Req ID: 40930

\#fr

About Us: Acosta et Mosaic sont les forces motrices en matière de ventes et de marketing derrière les marques les plus reconnues et éprouvées auprès des principaux détaillants aux États-Unis et au Canada. Nous proposons des services flexibles qui maximisent l’efficacité. Acosta possède le talent et la technologie nécessaires pour élaborer des stratégies axées sur les données, la portée et les relations, afin de mettre en œuvre ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur les indicateurs pour les clients et les détaillants. Acosta et ses filiales, de bonne foi, estiment que cette fourchette de rémunération affichée est la fourchette précise pour ce poste au moment de cette publication. Acosta pourrait finalement payer plus ou moins que la fourchette affichée en fonction des qualifications des candidats et des lieux. Cette fourchette peut être modifiée à l’avenir. Acosta et ses filiales sont des employeurs offrant l’égalité des chances. Nous nous engageons à fournir des aménagements pour les personnes handicapées. Si vous avez besoin d’un aménagement, nous travaillerons avec vous pour répondre à vos besoins, dans la mesure requise par la loi. Les déclarations ci-dessus ont pour but de décrire la nature générale et le niveau de travail effectué par les personnes affectées à cette classification. Elles ne doivent pas être interprétées comme une liste exhaustive de toutes les responsabilités, tâches et compétences requises du personnel ainsi classé. Mosaic se réserve le droit de modifier tout ou partie des descriptions de poste à sa discrétion afin de répondre aux besoins de l’entreprise, voire de les dépasser. En soumettant votre candidature, vous acceptez et acceptez la Déclaration de confidentialité d’Acosta et les Conditions d’utilisation. Acosta, and its subsidiaries, is an Equal Opportunity Employer

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More about this job

Responsibilities

Manage assigned client accounts to achieve revenue, margin, and performance objectives while serving as the primary liaison between clients and internal teams. Analyze business results, lead client reviews, manage promotional investments, and coordinate cross-functional execution to improve growth and profitability.

Requirements

A bachelor's degree in Business, Marketing, Sales, or a related field is preferred, along with at least three years of relevant experience in client services, account management, sales, category management, retail operations, or field sales leadership. Candidates should have retail or consumer-products experience, strong analytical and presentation skills, advanced Excel capability, and the ability to influence teams and manage client relationships.

Skills

Account Management
Business Planning
Sales Data Analysis
Retail Execution
Business Reviews
Strategic Recommendations
Trade Spend Management
Promotional Budget Management
Advanced Excel
Power BI
Tableau
Nielsen
Circana
Communication
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
Consumer-Packaged Goods
Retail
Grocery
Mass Retail
Drug Retail
Convenience
Revenue Growth
Margin Management
Client Business Plans
Point-of-Sale Data
Retail Execution
Promotions
Displays
Distribution Goals
Trade Spend
Retail Incentive Programs
Promotional Budgets
Business Reviews
Performance Reporting
Advanced Excel
Power BI
Tableau
Nielsen
Circana
Cross-Functional Collaboration
Stakeholder Influence
Project Management

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