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Added 14 mins ago
C
Senior Manager, Regulatory Supervision
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 28 mins ago
WH
General Manager
Waterstone Human Capital
Nanaimo, BC
- Full-time
We’re on the search for a General Manager on behalf of our client, a private, 77-suite, full-service long-term care residence in Nanaimo, BC, offering long-term care, complex care, and…
Added 28 mins ago
TU
HR Coordinator
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…accurate HR records, and contributes to the consistent and client-focused delivery of HR services across the…
Added 28 mins ago
TU
HR Manager
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The HR Manager provides professional human resources and faculty affairs support to an assigned portfolio of departments and/or schools across the Faculty. The role serves as a trusted…
Added 28 mins ago
DG
Manager, Quality & Integrated Management Systems
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Mississauga, ON
- Full-time
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Added 28 mins ago
CS
Senior Account Manager
Clever Samurai
Mississauga, ON
- Full-time
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Added 29 mins ago
Senior Manager, Global Equitable Pay
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Toronto, ON
The Senior Manager leads the delivery and ongoing governance of the Bank’s Canadian federal and provincial Pay Equity programs as a primary responsibility of the role, including Ontario and…
Added 44 mins ago
SS
Core Operation, Senior Associate
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- Full-time
Must have a minimum of 2 years of experience at the management level in a hedge fund administration environment · Must have a minimum of 3 years experience in a hedge fund administration environment or other related financial services experience
Added 59 mins ago
R
Senior Manager, Business Intelligence & Reporting
RBC
Toronto, ON
- Full-time
…and easy to use. Develop and maintain SQL Server Reporting Services (SSRS)…
Added 59 mins ago
CG
Assistant Manager, Full Time
Compass Group Canada
Winnipeg, MB
- $23 CAD / hour
- Full-time
…Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000…
Added 59 mins ago
UO
HR Coordinator
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
…accurate HR records, and contributes to the consistent and client-focused delivery of HR services across the…
Added 59 mins ago
UO
HR Manager
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
The HR Manager provides professional human resources and faculty affairs support to an assigned portfolio of departments and/or schools across the Faculty. The role serves as a trusted…
Added 59 mins ago
UO
HR Manager
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The HR Manager provides professional human resources and faculty affairs support to an assigned portfolio of departments and/or schools across the Faculty. The role serves as a trusted…
Added 59 mins ago
UO
HR Coordinator
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…accurate HR records, and contributes to the consistent and client-focused delivery of HR services across the…
Added 59 mins ago
UO
HR Manager
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
The HR Manager provides professional human resources and faculty affairs support to an assigned portfolio of departments and/or schools across the Faculty. The role serves as a trusted…
Added 59 mins ago
UO
HR Coordinator
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
…accurate HR records, and contributes to the consistent and client-focused delivery of HR services across the…
Added 59 mins ago
K
Senior Manager, Data Platform(s) Architect, Data & AI
KPMG
Montreal, QC
- Full-time
Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?
Added 1 hour ago
MA
Duty Manager
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- Full-time
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Added 1 hour ago
Supervisor, Capital Acquisition
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Mississauga, ON
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Added 1 hour ago
Events & Field Marketing Manager
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Experience working in B2B technology, SaaS, professional services, insights, research technology, or another fast-paced client-facing environment.
Added 1 hour ago
S
Digital Product Manager
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Toronto, ON
- Contract
My client, one of Canada’s Big 5 banks, is looking for a technically strong Digital Product Manager to join the most technically complex pod on its frontline banking platform. The team…
Added 1 hour ago
K
Program Manager – Audit Transformation & Technology
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Toronto, ON
- Contract
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Added 1 hour ago
GT
Senior BI Developer / Data Analyst - DAX and Power Query
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $85 to $100 CAD / hour
- Contract
Interview process: 1 interview (virtual via MS Teams) with the Hiring Manager and Senior Leadership, approximately 1 hour in duration. A SQL test may be required; a possible second round…
Added 1 hour ago
CS
Fenergo System Integration Project Manager
Confiar Services
Toronto, ON
- Contract
We are seeking an experienced Fenergo System Integration Project Manager to lead end-to-end Fenergo implementation and integration initiatives within the Wealth Management / Investment…
Added 1 hour ago
T
Manager Testing/QA
TD
Toronto, ON
- Full-time
Manage a team of Testing / QA professionals in providing a broad range of test services and solutions, ensuring established standards are met and planned objectives are achieved.

Mosaic North America

Client Services Manager

Matheson, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Posting language: English · French
Posted: Oct 1, 2026

Original job description

English section of this bilingual listing.

Description

The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.

This role manages a complex client business and serves as the primary liaison between the client and internal teams, ensuring successful execution of programs, achievement of business objectives, and delivery of strategic recommendations that drive growth.

Success in this role requires strong account management, analytical, communication, and relationship-building skills, along with the ability to influence cross-functional teams and support client decision-making

RESPONSABILITÉS

Own revenue, margin, and key performance objectives for assigned client accounts.
Build and maintain strong client relationships while serving as a trusted business partner.
Develop and execute client business plans to achieve growth objectives.
Analyze sales, POS, retail, and field execution data to identify trends, risks, and growth opportunities.
Lead client business reviews and present performance results and strategic recommendations to client leadership.
Partner with Field Managers and Sales Teams to drive execution of promotions, displays, distribution goals, and retail standards.
Influence cross-functional teams and stakeholders to achieve client objectives without direct reporting authority.
Manage promotional funding, trade spend, retail incentive programs, and associated budgets.
Monitor business performance and implement action plans to improve sales results, operational effectiveness, and profitability.
Collaborate with internal teams to ensure timely execution of programs, reporting, and client deliverables.

Les Qualifications

Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Experience managing retail, grocery, mass, drug, convenience, CPG, or other consumer-product accounts and channels.
Experience within the Consumer-Packaged Goods (CPG) industry preferred; comparable experience in retail-focused industries such as pharmacy, hardware, home improvement, or other consumer-product environments will also be considered.
Proven ability to manage client relationships and deliver measurable business results.
Experience presenting business reviews, insights, recommendations, and performance results to senior client stakeholders.
Experience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.
Strong analytical skills with the ability to interpret sales and performance data, identify trends, uncover growth opportunities, and translate insights into actionable business recommendations.
Advanced Excel skills with experience analyzing, manipulating, and reporting business performance data.
Experience using reporting and visualization tools such as Power BI, Tableau, Nielsen, Circana, or similar platforms.
Strong communication, presentation, and project management skills.
Demonstrated ability to influence stakeholders and drive accountability across teams without direct authority.
Valid driver's license and reliable transportation preferred.
Ability to travel as required within assigned markets.
Ability to work in retail store environments and lift up to 30 lbs (13.6 kg).

Read the full bilingual original

Description

The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.

This role manages a complex client business and serves as the primary liaison between the client and internal teams, ensuring successful execution of programs, achievement of business objectives, and delivery of strategic recommendations that drive growth.

Success in this role requires strong account management, analytical, communication, and relationship-building skills, along with the ability to influence cross-functional teams and support client decision-making

RESPONSABILITÉS

Own revenue, margin, and key performance objectives for assigned client accounts.
Build and maintain strong client relationships while serving as a trusted business partner.
Develop and execute client business plans to achieve growth objectives.
Analyze sales, POS, retail, and field execution data to identify trends, risks, and growth opportunities.
Lead client business reviews and present performance results and strategic recommendations to client leadership.
Partner with Field Managers and Sales Teams to drive execution of promotions, displays, distribution goals, and retail standards.
Influence cross-functional teams and stakeholders to achieve client objectives without direct reporting authority.
Manage promotional funding, trade spend, retail incentive programs, and associated budgets.
Monitor business performance and implement action plans to improve sales results, operational effectiveness, and profitability.
Collaborate with internal teams to ensure timely execution of programs, reporting, and client deliverables.

Les Qualifications

Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Experience managing retail, grocery, mass, drug, convenience, CPG, or other consumer-product accounts and channels.
Experience within the Consumer-Packaged Goods (CPG) industry preferred; comparable experience in retail-focused industries such as pharmacy, hardware, home improvement, or other consumer-product environments will also be considered.
Proven ability to manage client relationships and deliver measurable business results.
Experience presenting business reviews, insights, recommendations, and performance results to senior client stakeholders.
Experience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.
Strong analytical skills with the ability to interpret sales and performance data, identify trends, uncover growth opportunities, and translate insights into actionable business recommendations.
Advanced Excel skills with experience analyzing, manipulating, and reporting business performance data.
Experience using reporting and visualization tools such as Power BI, Tableau, Nielsen, Circana, or similar platforms.
Strong communication, presentation, and project management skills.
Demonstrated ability to influence stakeholders and drive accountability across teams without direct authority.
Valid driver's license and reliable transportation preferred.
Ability to travel as required within assigned markets.
Ability to work in retail store environments and lift up to 30 lbs (13.6 kg).

A French version of this job description is also available here: https://french.acosta.jobs/ | Une version française de cette description de poste est également disponible ici : https://french.acosta.jobs/

Catégorie d'emploi: Retail

Type de position: Full time

Unité commerciale: Sales

Échelle salariale: $$75000.00 - $83600.00

Company: Mosaic Sales Solutions Canada Operating Co

Req ID: 40930

\#fr

About Us: Acosta et Mosaic sont les forces motrices en matière de ventes et de marketing derrière les marques les plus reconnues et éprouvées auprès des principaux détaillants aux États-Unis et au Canada. Nous proposons des services flexibles qui maximisent l’efficacité. Acosta possède le talent et la technologie nécessaires pour élaborer des stratégies axées sur les données, la portée et les relations, afin de mettre en œuvre ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur les indicateurs pour les clients et les détaillants. Acosta et ses filiales, de bonne foi, estiment que cette fourchette de rémunération affichée est la fourchette précise pour ce poste au moment de cette publication. Acosta pourrait finalement payer plus ou moins que la fourchette affichée en fonction des qualifications des candidats et des lieux. Cette fourchette peut être modifiée à l’avenir. Acosta et ses filiales sont des employeurs offrant l’égalité des chances. Nous nous engageons à fournir des aménagements pour les personnes handicapées. Si vous avez besoin d’un aménagement, nous travaillerons avec vous pour répondre à vos besoins, dans la mesure requise par la loi. Les déclarations ci-dessus ont pour but de décrire la nature générale et le niveau de travail effectué par les personnes affectées à cette classification. Elles ne doivent pas être interprétées comme une liste exhaustive de toutes les responsabilités, tâches et compétences requises du personnel ainsi classé. Mosaic se réserve le droit de modifier tout ou partie des descriptions de poste à sa discrétion afin de répondre aux besoins de l’entreprise, voire de les dépasser. En soumettant votre candidature, vous acceptez et acceptez la Déclaration de confidentialité d’Acosta et les Conditions d’utilisation. Acosta, and its subsidiaries, is an Equal Opportunity Employer

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More about this job

Responsibilities

Manage assigned client accounts to achieve revenue, margin, and performance objectives while serving as the primary liaison between clients and internal teams. Analyze business results, lead client reviews, manage promotional investments, and coordinate cross-functional execution to improve growth and profitability.

Requirements

A bachelor's degree in Business, Marketing, Sales, or a related field is preferred, along with at least three years of relevant experience in client services, account management, sales, category management, retail operations, or field sales leadership. Candidates should have retail or consumer-products experience, strong analytical and presentation skills, advanced Excel capability, and the ability to influence teams and manage client relationships.

Skills

Account Management
Business Planning
Sales Data Analysis
Retail Execution
Business Reviews
Strategic Recommendations
Trade Spend Management
Promotional Budget Management
Advanced Excel
Power BI
Tableau
Nielsen
Circana
Communication
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
Consumer-Packaged Goods
Retail
Grocery
Mass Retail
Drug Retail
Convenience
Revenue Growth
Margin Management
Client Business Plans
Point-of-Sale Data
Retail Execution
Promotions
Displays
Distribution Goals
Trade Spend
Retail Incentive Programs
Promotional Budgets
Business Reviews
Performance Reporting
Advanced Excel
Power BI
Tableau
Nielsen
Circana
Cross-Functional Collaboration
Stakeholder Influence
Project Management

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Work requirements

Jobs in Canada