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Community Specialist | Place Ste-Foy
lululemon
Quebec, QC
- Full-time
…fournit également une expérience-invité (c.-à-d. expérience-client) de classe mondiale quand il ou elle doit travailler sur le plancher du magasin tout en incorporant sa perspective…
Added 30 mins ago
M
Senior Software Engineer
Microsoft
Vancouver, BC
- Full-time
Join the Windows Cloud Experiences team to build core Windows client technologies that power secure, high-performance remote desktop experiences at global scale. As part of the Windows +…
Added 45 mins ago
RP
Account Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking an Account Manager to drive revenue growth through new business development and strategic account management. This role is responsible for identifying new…
Added 45 mins ago
AF
Personal Banking Advisor - Calgary Marda Loop
ATB Financial
Calgary, AB
- Full-time
At ATB Financial, we’re more than just a bank; we’re a catalyst for financial well-being and a partner in realizing Albertans’ aspirations. We’re seeking a dynamic Personal Banking Advisor…
Added 45 mins ago
C
Senior Data Scientist – Life and Health
Co-operators
Calgary, AB · Moncton, NB · Burlington, ON · Guelph, ON · Mississauga, ON · Ottawa, ON · Regina, SK
- Full-time
Partner with IT and data teams to improve data accessibility, centralization and scalability, and to support the implementation of analytical solutions in a production environment.
Added 1 hour ago
Service Centre Representative (Thompson, MB)
Manitoba Blue Cross
Thompson, MB
…vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of…
Added 1 hour ago
T
Personal Banker Trainee
TD
Acton, ON
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
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Senior Personal Banker - Home Borrowing
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Brampton, ON
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
T
Customer Experience Associate
TD
Montreal, QC
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
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Personal Banking Associate- Laval Centre-Ville (Full-time, 37.5h/week)
TD
Laval, QC
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
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Customer Experience Associate
TD
Ottawa, ON
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
AB · Leduc, AB
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
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Customer Experience Associate- Future Opportunities Penticton, BC
TD
Penticton, BC
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
…strong risk management, operational excellence, and a consistent client and stakeholder…
Added 1 hour ago
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Data Platform Engineering Manager
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Toronto, ON
- Full-time
Partner with source system owners to ensure data is delivered accurately, securely, and efficiently.
Added 1 hour ago
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Personal banking associate (Full time)- Val D'Or
TD
Val-d'Or, QC
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
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Senior Salesforce Analyst, Marketing Delivery
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Toronto, ON
- Full-time
Partner with Marketing, Business Units, Integrated Marketing Planning, and Personalization teams to translate business objectives into data-driven campaigns and customer experiences.
Added 1 hour ago
T
Customer Experience Associate - Mandarin Language Skills an Asset
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Abbotsford, BC
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
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Personal Banker
TD
Winnipeg, MB
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
T
Customer Experience Associate
TD
Kelowna, BC
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
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Personal Banking Associate
TD
Portage la Prairie, MB
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Okotoks, AB
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
T
Data Architect, Technology Data Management
TD
Toronto, ON
- Full-time
Partner with business and technology stakeholders to ensure shared understanding of technology data concepts.
Added 1 hour ago
T
Workplace Ambassador
TD
AB
- Full-time
Partner with teams across the business to support day-to-day workplace needs
Added 1 hour ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…

Mosaic North America

Client Services Manager

Matheson, ON, Canada

Salary Range: $75000.00 - $83600.00 · Full-time

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Job details

Pay: Salary Range: $75000.00 - $83600.00
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Posting language: English
Posted: Oct 1, 2026

Original job description

Description

The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.

This role manages a complex client business and serves as the primary liaison between the client and internal teams, ensuring successful execution of programs, achievement of business objectives, and delivery of strategic recommendations that drive growth.

Success in this role requires strong account management, analytical, communication, and relationship-building skills, along with the ability to influence cross-functional teams and support client decision-making

Responsibilities

Own revenue, margin, and key performance objectives for assigned client accounts.
Build and maintain strong client relationships while serving as a trusted business partner.
Develop and execute client business plans to achieve growth objectives.
Analyze sales, POS, retail, and field execution data to identify trends, risks, and growth opportunities.
Lead client business reviews and present performance results and strategic recommendations to client leadership.
Partner with Field Managers and Sales Teams to drive execution of promotions, displays, distribution goals, and retail standards.
Influence cross-functional teams and stakeholders to achieve client objectives without direct reporting authority.
Manage promotional funding, trade spend, retail incentive programs, and associated budgets.
Monitor business performance and implement action plans to improve sales results, operational effectiveness, and profitability.
Collaborate with internal teams to ensure timely execution of programs, reporting, and client deliverables.

Qualifications

Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
3+ years of experience in Client Services, Account Management, Sales, Category Management, Retail Operations, or Field Sales Leadership.
Experience managing retail, grocery, mass, drug, convenience, CPG, or other consumer-product accounts and channels.
Experience within the Consumer-Packaged Goods (CPG) industry preferred; comparable experience in retail-focused industries such as pharmacy, hardware, home improvement, or other consumer-product environments will also be considered.
Proven ability to manage client relationships and deliver measurable business results.
Experience presenting business reviews, insights, recommendations, and performance results to senior client stakeholders.
Experience managing or supporting trade spend, promotional budgets, retail incentive programs, or customer marketing investments.
Strong analytical skills with the ability to interpret sales and performance data, identify trends, uncover growth opportunities, and translate insights into actionable business recommendations.
Advanced Excel skills with experience analyzing, manipulating, and reporting business performance data.
Experience using reporting and visualization tools such as Power BI, Tableau, Nielsen, Circana, or similar platforms.
Strong communication, presentation, and project management skills.
Demonstrated ability to influence stakeholders and drive accountability across teams without direct authority.
Valid driver's license and reliable transportation preferred.
Ability to travel as required within assigned markets.
Ability to work in retail store environments and lift up to 30 lbs (13.6 kg).

About Us

Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea.

As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change.

From awareness, to earned, brand equity, consideration, and sales - we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action - whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment.

If you have questions about our use of AI in recruitment or require an accommodation, please contact privacy@acosta.com or by calling us at 1-800-377-2754.

For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/.

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Retail

Position Type: Full time

Business Unit: Sales

Salary Range: $75000.00 - $83600.00

Company: Mosaic Sales Solutions Canada Operating Co

Req ID: 40930

Employer Description: CAN\MOSAIC\EMP\_DESC

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More about this job

Responsibilities

Manage assigned client accounts to achieve revenue, margin, and performance objectives while building trusted client relationships and developing growth plans. Analyze business and retail data, present results and recommendations, coordinate promotional and field execution, and manage budgets in collaboration with internal teams.

Requirements

A bachelor's degree in Business, Marketing, Sales, or a related field is preferred, along with at least three years of relevant experience in client services, account management, sales, category management, retail operations, or field sales leadership. Candidates should have consumer-product or retail account experience, strong analytical and communication skills, advanced Excel capability, and experience with business reviews, performance data, and promotional or trade budgets.

Skills

Account Management
Business Planning
Sales Analysis
Data Interpretation
Strategic Recommendations
Business Presentations
Trade Spend Management
Promotional Budget Management
Project Management
Cross-Functional Collaboration
Stakeholder Influence
Advanced Excel
Power BI
Tableau
Retail Operations

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
Sales
Category Management
Retail Operations
Field Sales
Consumer-Packaged Goods
Grocery
Mass Retail
Drug Retail
Convenience Retail
Revenue Growth
Margin Management
Business Planning
Sales Data
Point-of-Sale Data
Retail Execution
Promotional Funding
Trade Spend
Retail Incentive Programs
Customer Marketing
Advanced Excel
Power BI
Tableau
Nielsen
Circana
Business Reviews
Cross-Functional Collaboration
Project Management
Retail Standards

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