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Added 2 days ago
Client Solutions Executive
Insight
Calgary, AB
Full-time
As a Client Solutions Executive, you will manage and grow a portfolio of existing and potential new commercial clients while identifying opportunities to expand Insight's presence within…
Added 1 month ago
Client Solutions Executive Public Sector
Insight Enterprises, Inc.
Montreal, QC
Bilingual Client Solutions Executive (Public Sector)
Added 4 days ago
Client Solutions Executive
Insight
Vancouver, BC
Full-time
As a Client Solutions Executive, you will manage and grow a portfolio of existing and potential new commercial clients while identifying opportunities to expand Insight's presence within…
Added 1 month ago
Client Solutions Executive Public Sector
Insight
Montreal, QC
Full-time
Bilingual Client Solutions Executive (Public Sector)
Added 2 months ago
Client Solutions Executive
Insight
Toronto, Ontario
Full-time
As a Client Solutions Executive, you will specialize in selling software solutions to accounts in a defined geographic territory. We will count on you to assist Client Solutions Executives…
Added 2 months ago
Client Solutions Executive
Insight
Toronto, Ontario
Full-time
As a Client Solutions Executive, you will specialize in selling software solutions to accounts in a defined geographic territory. We will count on you to assist Client Solutions Executives…
Added 2 months ago
Client Solutions Executive
Insight
Toronto, Ontario
Full-time
As a Client Solutions Executive, you will specialize in selling software solutions to accounts in a defined geographic territory. We will count on you to assist Client Solutions Executives…
Added 3 days ago
Client Solutions Executive
Insight Enterprises, Inc.
Calgary, AB
As a Client Solutions Executive, you will manage and grow a portfolio of existing and potential new commercial clients while identifying opportunities to expand Insight's presence within…
Added 4 days ago
Client Solutions Executive
Insight Enterprises, Inc.
SK · B-Say-Tah, SK
As a Client Solutions Executive, you will manage and grow a portfolio of existing and potential new commercial clients while identifying opportunities to expand Insight's presence within…
Added 4 months ago
Client Executive - IT Solutions
Xerox
Ottawa, Ontario
Full-time
…workplace experience for more than 100 years is currently seeking a Client Executive - IT Solutions to support the greater Ottawa…
Added 1 month ago
Client Executive - IT Solutions
Xerox
Calgary, AB
Full-time
…Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the…
Added 11 days ago
Director, Client Technology & Data Solutions
Encore Field Marketing Solutions Inc.
Oakville, ON · ON, Oakville, CA-ON
Full-time
The Role: Director, Client Technology & Data Solutions
Added 17 days ago
Associate Client Executive
Marsh
Montreal, QC
Full-time
The Associate Client Executive (ACE) supports the Client Executive in delivering high-quality client service for an affinity portfolio. The role focuses on coordinating day-to-day servicing…
Added 18 days ago
Associate Client Executive
Marsh McLennan
Montreal, QC
Full-time
The Associate Client Executive (ACE) supports the Client Executive in delivering high-quality client service for an affinity portfolio. The role focuses on coordinating day-to-day servicing…
Added 5 days ago
Vice President, Client Solutions and Experience (70309772)
Sodexo Canada Ltd
Toronto, ON
Full-time
The Vice-President, Client Solutions and Experience shapes Sodexo Canada’s food and FM services business for the future by translating client priorities, consumer expectations and market…
Added 3 months ago
Client Executive
CMB Insurance Brokers
Grande Prairie, Alberta
Full-time
Under the direction of the Senior Vice President (Industry Vertical), the Client Executive will play a pivotal role in managing and developing relationships with key clients in your…
Added 5 days ago
Business Development Executive – Staffing Solutions
I8IS - Infiniti Software Solutions
Woodbridge, ON
Full-time
Job Title: Business Development Executive – Staffing Solutions
Added 1 month ago
Bilingual Client Executive - Quebec Region - Chargé/e de clientèle Bilingue (Anglais & Français) – Région du Québec
TransUnion
Montreal, QC
Full-time
We are seeking a Bilingual Client Executive with exceptional sales and relationship skills to be part of our exciting journey! This position allows for mentorship and career growth…
Added 2 days ago
Account Executive – Microsoft Solutions Sales
Cambay Solutions
Canada
Full-time
Build and maintain strong relationships with Microsoft field teams, client executives, and internal delivery teams.
Added 8 days ago
Federal Government Client Executive (Ottawa)
NetApp, Inc.
Canada
The Federal Government Client Executive is responsible for driving strategic growth within an assigned Government of Canada territory by expanding existing relationships and acquiring…
Added 1 month ago
Client Executive, Commercial Risk Insurance
Purves Redmond Limited
Toronto, ON
Full-time
The Client Executive in our Commercial Risk Solutions practice is responsible for managing and growing a portfolio of mid-market and complex commercial clients across a broad range of…
Added 3 days ago
Director Global Transaction Banking, Strategy, Analytics & Client Solutions
National Bank of Canada
Toronto, ON
Full-time
The Director, Global Transaction Banking (GTB) – Strategy, Analytics & Client Solutions plays a critical leadership role in shaping and executing the GTB strategy within National Bank of…
Added 14 days ago
Client Solutions Manager
Mosaic North America
Toronto, ON
Full-time
The Client Solutions Manager (CSM) leads a portfolio of concurrent client programs within Mosaic's New Business group as the senior day-to-day client lead for each engagement. This is a…
Added 1 month ago
Client Executive
Mango Insurance
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
The team is comprised of 3 individuals that support the portfolio. The role will be to function as the Client Executive on the totality of the book and support the team where needed.
Added 2 months ago
Client Executive
Mango Insurance
Edmonton, AB · Greater Edmonton Metropolitan Area
Full-time
The team is comprised of 3 individuals that support the portfolio. The role will be to function as the Client Executive on the totality of the book and support the team where needed.

Mosaic North America

Client Solutions Manager

Toronto, ON, Canada

Pay: Salary Range: $70000.00 - $85000.00
Job type: Full-time
Apply by: Oct 5, 2026
Experience: 5+ years of account management, client service, or program management experience in an agency, retail, field marketing, or outsourced sales environment.
Posting language: English
Posted: Sep 5, 2026

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Original job description

Description

People changing the way brands connect with consumers - one experience at a time.

Delivering experiences rooted in emotion and inspiring people to become the voice of a brand has made Mosaic one of North America's fastest-growing sales and marketing agencies. We are a destination to tell stories and pave new paths to connect brands with consumers through experiential, retail, and digital interactions.

The Role

The Client Solutions Manager (CSM) leads a portfolio of concurrent client programs within Mosaic's New Business group as the senior day-to-day client lead for each engagement. This is a multi-program role, responsible for launching, running, growing, and, where appropriate, winding down multiple small- to mid-size programs simultaneously, each at a different stage of maturity. The role reports to the Director, Client Service - New Business.

The defining mandate is growth through conversion: turning temporary, seasonal, and pilot engagements into ongoing continuity programs, and scaling small programs into larger, dedicated ones. The CSM directly manages field leadership (Regional Managers and Field Operations Managers), owns each program's operational, financial, and client-relationship performance, and builds the playbooks and staffing models that let Mosaic spin programs up and down quickly and profitably.

Responsibilities

Client Leadership

Serve as the senior day-to-day client lead across multiple concurrent programs, building trusted relationships from kickoff through renewal.
Run regular client meetings covering program status, new initiatives, and problem solving.
Translate client priorities into actionable field execution plans and hold the program accountable for delivery.
Act as first escalation point for program issues, driving solutions and keeping the Director engaged on anything affecting the client experience.

Program Growth & Continuity Conversion

Develop and present the growth case for converting temporary, seasonal, and pilot programs into ongoing continuity programs.
Identify and sell incremental growth within assigned programs (added headcount, markets, channels, services, or initiatives) and grow small programs into larger engagements.
Deliver the results, executive reporting, and ROI narratives that drive renewal and expansion decisions.
Support the Director on renewal strategy, SOW development, and commercial terms.

Portfolio Operations & Playbooks

Oversee execution across all portfolio programs, directly or through field leadership, against client expectations and contractual commitments.
Build and maintain reusable playbooks, SOPs, and process frameworks for rapid program spin-up and wind-down, driving speed and consistency across programs and account teams.
Manage program logistics, vendors, and internal shared services to keep delivery on scope and on schedule.
Collaborate across the Acosta Group agency network and with external vendors and partner agencies to deliver integrated client solutions.

Field Leadership & Labor Management

Manage field leaders (Regional Managers, Field Operations Managers), including hiring, development, performance management, and succession planning.
Lead field labor and staffing strategy across the portfolio to optimize coverage and revenue opportunity.
Design flexible staffing models (dedicated, shared, and flex) matched to each program's scale, seasonality, and maturity.
Develop and manage field performance tools (scorecards, dashboards, KPIs) that drive results and compliance.

Financial Management

Own the day-to-day operational and financial performance of each portfolio program, delivering program goals profitably.
Build, track, and manage program budgets; review client invoicing; manage labor investment against revenue.
Identify and recommend margin improvement opportunities across the portfolio.

Reporting & Insights

Track program KPIs and produce weekly and monthly client reporting that tells the story behind the numbers.
Develop executive summaries and insights reports for client and internal leadership.
Partner with shared services to build standard reporting frameworks (KPI structures, templates, and dashboards) that accelerate new program launches.

New Business Development Support

Consult on new business presentations, pricing, and program design for small- to mid-size opportunities (typically $2MM and under).
Contribute portfolio learnings, staffing models, and playbook frameworks to new business pursuits.
Other duties as assigned.

Qualifications

5+ years of account management, client service, or program management experience in an agency, retail, field marketing, or outsourced sales environment.
Success managing multiple concurrent programs or clients with competing priorities.
P&L or program budget ownership, with a track record of delivering goals profitably.
People management experience, including field leadership or multi-market field teams.
Success growing client engagements (upsells, renewals, expansions, or pilot-to-ongoing conversions) strongly preferred.
Experience collaborating across sister agencies, partner agencies, and external vendors, and building processes or playbooks that others can execute.
Strong client communication skills with excellent verbal, written, and presentation abilities.
Superior organizational skills and follow-through; comfortable with ambiguity in fast-moving environments.
Proficiency in Excel/Sheets, Word/Docs, and PowerPoint/Slides.
Bachelor's degree in Business, Marketing, Communications, or equivalent experience preferred.
Must be available to work flexible hours, which may include evenings and/or weekends at times.

About Us

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Retail

Position Type: Full time

Business Unit: Sales

Salary Range: $70000.00 - $85000.00

Company: Mosaic Sales Solutions US Operating Co, LLC

Req ID: 39118

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More about this job

Responsibilities

Lead a portfolio of client programs by managing day-to-day relationships and converting temporary pilots into long-term continuity programs. Oversee field leadership, operational playbooks, and financial performance to ensure profitable growth and delivery.

Requirements

Requires 5+ years of experience in account or program management within an agency or retail environment, with a proven track record of P&L ownership. Must have experience managing field teams and a bachelor's degree in Business, Marketing, or Communications is preferred.

Skills

Account Management
Client Service
Program Management
P&L Management
People Management
Business Development
Financial Forecasting
Strategic Planning
Operational Excellence
Stakeholder Management
Staffing Strategy
KPI Tracking
Presentation Skills
Budget Management
Vendor Management
Process Optimization

Visa sponsorship

Not detected in the job text

Keywords

Retail
Field Marketing
Experiential Marketing
SOW Development
ROI Narratives
SOPs
Staffing Models
KPIs
Scorecards
Dashboards
Excel
PowerPoint
Google Sheets
Google Slides
New Business Development
Client Retention
Upselling
Portfolio Management
Acosta Group
Mosaic Sales Solutions

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