Manager Client Services
- Quebec, QC, Canada
Salary Range: $70000.00 - $85000.00 · Full-time
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Job details
- Pay
- Salary Range: $70000.00 - $85000.00
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Description
The Client Service Manager will be responsible for all aspects of day-to-day client management and operations while growing the client relationship and driving sales. Focusing on:
Minimum Education Requirements:
About Us
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Marketing
Position Type: Full time
Business Unit: Sales
Salary Range: $70000.00 - $85000.00
Company: Mosaic Sales Solutions Canada Operating Co
Req ID: 39417
The Client Service Manager will be responsible for all aspects of day-to-day client management and operations while growing the client relationship and driving sales. Focusing on:
- Revenue growth
- Margin delivery
- Client satisfaction and retention
- Quality execution of programs
- Expanding services /solutions utilized by client
- Delivery of program specific training to District Managers and National Field Execution team
- Development of field tools to collect meaningful field information for our clients
- Analysis of impact of programs
- Experience supporting consumer technology, consumer electronics, wearable technology or emerging technology brands strongly preferred.
- Drive revenue growth with existing client and secure new opportunities – focus on increasing sales and growing margin by maximizing all revenue opportunities.
- Identify and drive key initiatives that deliver mutually beneficial results for Mosaic and our clients.
- Respond to and resolve issues in a timely way, balancing customer satisfaction, quality, and relevance.
- Outline data reporting requirements, analyze business results, report on key insights.
- Partner with the Mosaic field and internal operations leaders to develop the client strategic plan and communicate as necessary to accomplish client objectives.
- Participate in or lead new business development activities as required.
- Manage program communication to field management team and merchandisers.
- Monitor and communicate to stakeholders any new product introductions, merchandising changes, training initiatives and special event needs from the client to the field team.
- Seek out and share best practices.
- Other duties as assigned.
Minimum Education Requirements:
- Bachelor's degree in business, marketing, or related fields
- Five or more years of account management or operation/management experience in a retail merchandising environment OR any similar combination of education & experience.
- Excellent relationship building skills; proven success in relationship building and management.
- Interact with all key client contacts to understand expectations, upcoming initiatives/product launches, and in-store execution needs.
- Outstanding organizational skills, attention to detail, and prioritization of tasks.
- Experience developing, tracking, and monitoring cross-functional processes (Requiring proficiency in Excel).
- Anticipating client needs and developing solutions.
- Experience in the general retail landscape.
- Executing resets within multiple channels is ideal (drug, mass, or grocery) or various other projects within a retail environment.
- Build relationships with all key stakeholders (e.g. Merchandising, Operations, HR, Finance, etc.)
- Knowledge and ability to work with the finance contact to ensure all invoicing is accurate and timely.
- Produce quality field execution.
- Regularly connect with our clients and participate in quarterly business reviews and business planning meetings, as applicable.
- manage client expectations and help to make all plans operational at the store level.
- Great analytical skills – strong attention to detail.
- Proficiency in Excel required.
- Strong verbal communication and presentation skills.
- Drive for results.
- Persuasive selling and ability to influence skills.
- Assertive, creative team player.
- Sense of urgency required.
- Sit for extended periods (typically 6+ hours per day).
- Use a computer, including keyboard and mouse, for prolonged periods.
- Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).
- Reach, bend, or stoop occasionally to access files or office materials.
- Maintain focus and attention for long periods of desk-based work.
- Follow clear directions.
- Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.
About Us
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Marketing
Position Type: Full time
Business Unit: Sales
Salary Range: $70000.00 - $85000.00
Company: Mosaic Sales Solutions Canada Operating Co
Req ID: 39417
More about this job
Responsibilities
The Manager Client Services is responsible for day-to-day client management, driving revenue growth, and ensuring high client satisfaction and retention. They will develop strategic plans, analyze business results, and coordinate program execution between the client and field teams.
Requirements
Candidates must have a bachelor's degree and at least five years of account management or operations experience in a retail merchandising environment. Proficiency in Excel and strong relationship-building and analytical skills are required.
Skills
- Account Management
- Retail Merchandising
- Revenue Growth
- Data Analysis
- Microsoft Excel
- Strategic Planning
- Business Development
- Project Management
- Presentation Skills
- Persuasive Selling
- Cross-functional Collaboration
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Sales
- Retail
- Marketing
- Customer Service & Support
Keywords
- Retail Merchandising
- Consumer Technology
- Consumer Electronics
- Wearable Technology
- Margin Delivery
- Quarterly Business Reviews
- Field Execution
- Account Management
- Business Development
- Strategic Planning
- Data Reporting
- Retail Landscape
- Store Resets
- Microsoft Excel
- Client Retention
- Revenue Growth