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Added 5 months ago
MN
Senior Operations Manager - Chemistry
Mérieux NutriSciences - North America
Mississauga, Ontario
- Full-time
We Are Looking For a Senior Operations Manager - Chemistry In 6740 Campobello Rd, Mississauga, ON L5N 2L8 CAN. Your Mission Will Be To
Added 3 months ago
WM
Relationship Manager - Canada
Wellington Management
Toronto, ON
- Full-time
The Relationship Manager will be focused on growing and maintaining existing relationships. They will play a key role in client retention efforts, including defense strategies, as well as…
Added 3 months ago
WM
Relationship Manager - Canada
Wellington Management
Toronto, ON
- Full-time
The Relationship Manager will be focused on growing and maintaining existing relationships. They will play a key role in client retention efforts, including defense strategies, as well as…
Added 2 months ago
MN
Manager Client Services
Mosaic North America
Quebec, QC
- Full-time
The Client Service Manager will be responsible for all aspects of day-to-day client management and operations while growing the client relationship and driving sales. Focusing on:
Added 1 month ago
H
Lifecycle Marketing Manager
Hunter
Remote, Canada
- Full-time
- Remote
…with the Head of Marketing, Head of Customer Success, Product Manager, and our marketing team to deliver growth measured in free>paid conversion rate, lifetime value, and…
Added 5 months ago
E
GTM Engineer: Customer Experience & Lifecycle
Equinix
Toronto, Ontario
- Full-time
Run data-driven experiments on customer experience and post-sale workflows and automation, measure impact against retention, customer satisfaction, and delivery metrics, and scale what…
Added 2 months ago
Branch Manager
Money Mart
Regina, SK
Education Reimbursement Program to invest in your education and career growth.
Added 2 months ago
F
Copy of Fairgrounds Public Racket Club - Markham General Manager
Fairgrounds
Toronto, ON
- $70,000 CAD / year
- Full-time
We’re growing and hiring a dynamic, organized, and people-driven General Manager (GM) for our newest location in Markham. As General Manager, you own the full site P&L and are accountable…
Added 2 months ago
OO
Information Management Officer - Agent de gestion de l'information
Office of the Commissioner of Indigenous Languages
Ottawa, ON
- Full-time
…Lead, the IMO develops and maintains recordkeeping standards, data structures, and classification systems; safeguards information repositories; and advises staff and management on…
Added 3 months ago
I
Program Manager (Leamington Region)
IUNU
Remote, Canada
- Full-time
- Remote
(Linux experience is a "nice to have," but an open mind is a "must have")
Added 3 months ago
T
Senior Director, Global Privacy & Data Protection
Trulioo
Remote, Canada
- $190,000 to $255,000 CAD / year
- Full-time
- Remote
Our offices support a hybrid model and staff typically work three days per week at a hub location
Added 3 months ago
Concession Manager
Mejuri
Vancouver, BC
The team views you as the go-to for guidance when it comes to all things STACK and you serve as a partner to the Store Manager across business areas such as operations, inventory control,…
Added 3 months ago
B
Portfolio Managing Director
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 3 months ago
EB
Senior Manager, Mortgage Retention and HELOC Strategy
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Reporting to the Senior Director, Strategy and Operations, and working alongside senior management, the Senior Manager, Mortgage Retention and HELOC Strategy is responsible for devising…
Added 3 months ago
B
Regional Director
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 2 months ago
B
Trust Officer
BMO
Halifax, NS · Nova_Ctr
- Full-time
May act as the Relationship Manager to assigned clients and effectively interacts with others assigned to the client/relationship team.
Added 6 months ago
VC
Fund Development Officer, Fundraising - Full-time
VON Canada
Sarnia, Ontario
- $27.13 to $28.83 CAD / hour
- Full-time
Must have access to a personal vehicle for work and possess both a current driver’s license and proof of vehicle insurance
Added 3 months ago
MH
Growth Marketing Program Manager
Maya HTT
Remote, Canada
- Full-time
- Remote
The Growth Marketing Program Manager will be responsible for planning, executing, and continuously optimizing Maya HTT's marketing programs that drive customer acquisition, customer…
Added 2 months ago
I
Key Account Manager
ISS
Mississauga, ON
- $220,000 to $250,000 CAD / year
Must possess the highest caliber organizational, planning, and supervising skills · Must possess strong written and verbal communication skills and be a clear, strategic thinker
Added 5 months ago
K
Traveling Equipment Superintendent - Kiewit Equipment Services
Kiewit
Calgary, Alberta
- Full-time
Must possess a minimum of 5 years' experience in mechanical related field · Must possess strong organizational and time management skills
Added 5 months ago
K
Equipment Superintendent - Kiewit Equipment Services
Kiewit
Toronto, Ontario
- Full-time
Must possess a minimum of 5 years' experience in mechanical related field · Must possess strong organizational and time management skills
Added 5 months ago
K
Traveling Equipment Superintendent - Kiewit Equipment Services
Kiewit
Edmonton, Alberta
- Full-time
Must possess a minimum of 5 years' experience in mechanical related field · Must possess strong organizational and time management skills
Added 5 months ago
K
Traveling Equipment Superintendent - Kiewit Equipment Services
Kiewit
Vancouver, British Columbia
- Full-time
Must possess a minimum of 5 years' experience in mechanical related field · Must possess strong organizational and time management skills
Added 2 months ago
Senior Associate, Consumer Promotions Strategy
DoorDash Canada
Toronto, ON · Vancouver, BC
The Consumer Promotions Strategy team utilizes insights from data and hypothesis on consumer behavior to conceptualize, launch and optimize highly visible promotional campaigns that…
Added 3 months ago
PD
Sales Manager (Hyundai)
PAG Direct
Richmond Hill, ON
- $80,000 to $130,000 CAD / year
- Full-time
Reporting to the our Executive Vice President and General Sales Manager, this position is a tremendous opportunity for someone with a successful track record of inventory management,…

Mosaic North America

Manager Client Services

Quebec, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Sep 11, 2026

Original job description

English section of this bilingual listing.

Description

The Client Service Manager will be responsible for all aspects of day-to-day client management and operations while growing the client relationship and driving sales. Focusing on:

Revenue growth
Margin delivery
Client satisfaction and retention
Quality execution of programs
Expanding services /solutions utilized by client
Delivery of program specific training to District Managers and National Field Execution team
Development of field tools to collect meaningful field information for our clients
Analysis of impact of programs

RESPONSABILITÉS

Experience supporting national retail beauty, cosmetics, personal care or health & wellness strongly preferred.
Drive revenue growth with existing client and secure new opportunities – focus on increasing sales and growing margin by maximizing all revenue opportunities.
Identify and drive key initiatives that deliver mutually beneficial results for Mosaic and our clients.
Respond to and resolve issues in a timely way, balancing customer satisfaction, quality, and relevance.
Outline data reporting requirements, analyze business results, report on key insights.
Partner with the Mosaic field and internal operations leaders to develop the client strategic plan and communicate as necessary to accomplish client objectives.
Participate in or lead new business development activities as required.
Manage program communication to field management team and merchandisers.
Monitor and communicate to stakeholders any new product introductions, merchandising changes, training initiatives and special event needs from the client to the field team.
Seek out and share best practices.
Other duties as assigned.

Les Qualifications

Minimum Education Requirements:

Bachelor's degree in business, marketing, or related fields

Experience Requirements:

Five or more years of account management or operation/management experience in a retail merchandising environment OR any similar combination of education & experience.
Excellent relationship building skills; proven success in relationship building and management.
Interact with all key client contacts to understand expectations, upcoming initiatives/product launches, and in-store execution needs.
Outstanding organizational skills, attention to detail, and prioritization of tasks.
Experience developing, tracking, and monitoring cross-functional processes (Requiring proficiency in Excel).
Anticipating client needs and developing solutions.
Experience in the general retail landscape.
Executing resets within multiple channels is ideal (drug, mass, or grocery) or various other projects within a retail environment.

Knowledge, Skill, and Ability Requirements:

Build relationships with all key stakeholders (e.g. Merchandising, Operations, HR, Finance, etc.)
Knowledge and ability to work with the finance contact to ensure all invoicing is accurate and timely.
Produce quality field execution.
Regularly connect with our clients and participate in quarterly business reviews and business planning meetings, as applicable.
manage client expectations and help to make all plans operational at the store level.
Great analytical skills – strong attention to detail.
Proficiency in Excel required.
Strong verbal communication and presentation skills.
Drive for results.
Persuasive selling and ability to influence skills.
Assertive, creative team player.
Sense of urgency required.

Physical Requirements:

Sit for extended periods (typically 6+ hours per day).
Use a computer, including keyboard and mouse, for prolonged periods.
Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).
Reach, bend, or stoop occasionally to access files or office materials.
Maintain focus and attention for long periods of desk-based work.
Follow clear directions.
Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.

Read the full bilingual original

Revenue growth
Margin delivery
Client satisfaction and retention
Quality execution of programs
Expanding services /solutions utilized by client
Delivery of program specific training to District Managers and National Field Execution team
Development of field tools to collect meaningful field information for our clients
Analysis of impact of programs

RESPONSABILITÉS

Experience supporting national retail beauty, cosmetics, personal care or health & wellness strongly preferred.
Drive revenue growth with existing client and secure new opportunities – focus on increasing sales and growing margin by maximizing all revenue opportunities.
Identify and drive key initiatives that deliver mutually beneficial results for Mosaic and our clients.
Respond to and resolve issues in a timely way, balancing customer satisfaction, quality, and relevance.
Outline data reporting requirements, analyze business results, report on key insights.
Partner with the Mosaic field and internal operations leaders to develop the client strategic plan and communicate as necessary to accomplish client objectives.
Participate in or lead new business development activities as required.
Manage program communication to field management team and merchandisers.
Monitor and communicate to stakeholders any new product introductions, merchandising changes, training initiatives and special event needs from the client to the field team.
Seek out and share best practices.
Other duties as assigned.

Les Qualifications

Minimum Education Requirements:

Bachelor's degree in business, marketing, or related fields

Experience Requirements:

Five or more years of account management or operation/management experience in a retail merchandising environment OR any similar combination of education & experience.
Excellent relationship building skills; proven success in relationship building and management.
Interact with all key client contacts to understand expectations, upcoming initiatives/product launches, and in-store execution needs.
Outstanding organizational skills, attention to detail, and prioritization of tasks.
Experience developing, tracking, and monitoring cross-functional processes (Requiring proficiency in Excel).
Anticipating client needs and developing solutions.
Experience in the general retail landscape.
Executing resets within multiple channels is ideal (drug, mass, or grocery) or various other projects within a retail environment.

Knowledge, Skill, and Ability Requirements:

Build relationships with all key stakeholders (e.g. Merchandising, Operations, HR, Finance, etc.)
Knowledge and ability to work with the finance contact to ensure all invoicing is accurate and timely.
Produce quality field execution.
Regularly connect with our clients and participate in quarterly business reviews and business planning meetings, as applicable.
manage client expectations and help to make all plans operational at the store level.
Great analytical skills – strong attention to detail.
Proficiency in Excel required.
Strong verbal communication and presentation skills.
Drive for results.
Persuasive selling and ability to influence skills.
Assertive, creative team player.
Sense of urgency required.

Physical Requirements:

Sit for extended periods (typically 6+ hours per day).
Use a computer, including keyboard and mouse, for prolonged periods.
Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).
Reach, bend, or stoop occasionally to access files or office materials.
Maintain focus and attention for long periods of desk-based work.
Follow clear directions.
Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.

\#DiscoverYourPath

A French version of this job description is also available here: https://french.acosta.jobs/ | Une version française de cette description de poste est également disponible ici : https://french.acosta.jobs/

Catégorie d'emploi: Marketing

Type de position: Full time

Unité commerciale: Sales

Échelle salariale: $70000.00 - $85000.00

Company: Mosaic Sales Solutions Canada Operating Co

Req ID: 39415

\#fr

About Us: Acosta et Mosaic sont les forces motrices en matière de ventes et de marketing derrière les marques les plus reconnues et éprouvées auprès des principaux détaillants aux États-Unis et au Canada. Nous proposons des services flexibles qui maximisent l’efficacité. Acosta possède le talent et la technologie nécessaires pour élaborer des stratégies axées sur les données, la portée et les relations, afin de mettre en œuvre ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur les indicateurs pour les clients et les détaillants. Acosta et ses filiales, de bonne foi, estiment que cette fourchette de rémunération affichée est la fourchette précise pour ce poste au moment de cette publication. Acosta pourrait finalement payer plus ou moins que la fourchette affichée en fonction des qualifications des candidats et des lieux. Cette fourchette peut être modifiée à l’avenir. Acosta et ses filiales sont des employeurs offrant l’égalité des chances. Nous nous engageons à fournir des aménagements pour les personnes handicapées. Si vous avez besoin d’un aménagement, nous travaillerons avec vous pour répondre à vos besoins, dans la mesure requise par la loi. Les déclarations ci-dessus ont pour but de décrire la nature générale et le niveau de travail effectué par les personnes affectées à cette classification. Elles ne doivent pas être interprétées comme une liste exhaustive de toutes les responsabilités, tâches et compétences requises du personnel ainsi classé. Mosaic se réserve le droit de modifier tout ou partie des descriptions de poste à sa discrétion afin de répondre aux besoins de l’entreprise, voire de les dépasser. En soumettant votre candidature, vous acceptez et acceptez la Déclaration de confidentialité d’Acosta et les Conditions d’utilisation. Acosta, and its subsidiaries, is an Equal Opportunity Employer

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More about this job

Responsibilities

The Manager Client Services oversees day-to-day client operations, focusing on revenue growth, margin delivery, and client retention. They are responsible for developing strategic plans, managing program communications to field teams, and analyzing business results to drive insights.

Requirements

Candidates must have a Bachelor's degree and at least five years of experience in account management or retail merchandising. Proficiency in Excel and strong relationship-building skills are essential for managing key stakeholders and executing retail resets.

Skills

Account Management
Retail Merchandising
Revenue Growth
Data Analysis
Microsoft Excel
Strategic Planning
Business Development
Project Management
Presentation Skills
Persuasive Selling
Cross-functional Coordination

Visa sponsorship

Not detected in the job text

Keywords

Retail Merchandising
Client Services
Account Management
Revenue Growth
Margin Delivery
Business Development
Microsoft Excel
Quarterly Business Reviews
Field Execution
Retail Resets
Beauty Industry
Cosmetics
Personal Care
Health & Wellness
Strategic Planning
Data Reporting
Stakeholder Management

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Work requirements

Jobs in Canada