Closed listing
IT Technician - Entry
- Toronto, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
IT Technician
Position Overview
We are seeking a reliable, customer-focused IT Technician to provide technical support, troubleshooting, maintenance, and installation services to small and medium-sized business clients.
Key Responsibilities
* Diagnose and resolve hardware, software, network, and connectivity issues.
* Install, configure, and maintain computers, servers, printers, and other IT equipment.
* Provide remote and on-site technical support.
* Support Microsoft 365, Windows, cloud applications, and cybersecurity solutions.
* Perform routine system maintenance, updates, backups, and security checks.
* Document technical issues, resolutions, and client interactions.
* Escalate complex technical issues when necessary.
* Other duties as capacity allows, such as business development, admin, hr, etc.
Qualifications
* Experience in IT support, helpdesk, or managed IT services.
* Working knowledge of Windows, Microsoft 365, networking, and cybersecurity fundamentals.
* Strong troubleshooting, communication, and customer service skills.
* Ability to work independently and manage multiple client requests.
* Relevant IT certifications are an asset.
Ideal Candidate
A resourceful, dependable problem-solver who enjoys technology, takes initiative, and understands the importance of delivering professional, responsive customer service.
More about this job
Responsibilities
Diagnose and resolve hardware, software, network, and connectivity issues, and install, configure, and maintain IT equipment and systems. Provide remote and on-site client support, maintain system security and backups, document work, and escalate complex issues when needed.
Requirements
Experience in IT support, helpdesk, or managed IT services is sought, along with working knowledge of Windows, Microsoft 365, networking, and cybersecurity fundamentals. Candidates should have strong troubleshooting, communication, and customer service skills, be able to work independently and manage multiple requests; relevant IT certifications are an asset.
Skills
- Hardware Troubleshooting
- Software Troubleshooting
- Network Troubleshooting
- IT Equipment Installation
- System Configuration
- Microsoft 365
- Windows
- Cloud Applications
- Cybersecurity
- System Maintenance
- Backups
- Technical Documentation
- Customer Service
- Communication
- Issue Escalation
- Time Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- IT Support
- Helpdesk
- Managed IT Services
- Hardware
- Software
- Networking
- Connectivity
- Windows
- Microsoft 365
- Cloud Applications
- Cybersecurity
- Computers
- Servers
- Printers
- IT Equipment
- Remote Support
- On-Site Support
- System Maintenance
- System Updates
- Backups
- Security Checks
- Troubleshooting
- Technical Documentation
- Issue Escalation
- Customer Service
- Business Development
- Administration
- Human Resources
- IT Certifications