Jobs in Canada

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D
Technician, Office work and operations
Desjardins
Montreal, QC · Levis, QC
- Full-time
Conduct technical studies, research and analysis and serve as resource person for the submission of solutions and action plans
Added 8 mins ago
FB
Accountant
Farm Boy Inc.
Mississauga, ON
- From $55,000 CAD / year
- Full-time
Strong supervisory, organizational, problem-solving, and communication skills.
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C
Film Buyer
Cineplex
Toronto, ON
- Full-time
…specific region. You will also assist in a variety of data analysis projects, ranging from monthly financial reporting and accrual processes to strategic business insight…
Added 8 mins ago
CT
Junior Treasury Analyst - (6 Month Contract)
Canadian Tire Corporation
Toronto, ON
- Full-time
Good quantitative and problem-solving skills, with close attention to detail and accuracy.
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B
Market Leader - Financial Planning
BMO
Halifax, NS · Nova_Ctr
- Full-time
Analytical and problem solving skills - In-depth / Expert.
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Senior Analyst, Lending Business Technology
BMO
Toronto, ON · YNG
Why Join the Lending Business Technology Team?
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B
Data Analyst, Winter 2027 (Co-o/Internship) - 8 months
BMO
Toronto, ON · YNG
- Full-time
May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
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B
Distribution Intern, GAM, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Analytical and problem-solving skills - Good.
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B
Sourcing Associate, Human Resources Category
BMO
Toronto, ON · YNG
- Full-time
You build relationships easily and enjoy solving business problems with others.
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UO
Quality Assurance Automation Developer
University of Alberta
Edmonton, AB
- Full-time
The position combines software development, quality assurance, technical analysis and problem-solving to plan and execute testing activities, validate application functionality and data…
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M
Director, Marketing Analytics
Marketbridge
Remote, Canada
- Full-time
- Remote
Success in this role requires strong analytical judgment, technical fluency, curiosity, collaborative problem-solving, and a demonstrated ability to use AI and automation to improve the…
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Responsable des tests et intégration des développements / Development Test & Integration Leader
Airbus
Mirabel, QC
- Full-time
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TM
Customer Retention Specialist - Quebec Zone/Spécialiste, Rétention de la Clientèle – Zone du Québec
Toyota Motor Corporation
Quebec, QC · Toyota Canada Inc - Quebec Zone
- Full-time
Strong decision-making, planning and problem-solving abilities
Added 8 mins ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,554.25 to $13,340.92 CAD / month
- Full-time
Analyzes and reviews existing or proposed system features and integration, security, scalability and performance requirements with clients, business analysts, and team members.
Added 8 mins ago
TU
Utilities Electrical Engineer
The University of British Columbia
Vancouver, BC
- $10,459.67 to $15,675.58 CAD / month
- Full-time
…cyclical and preventative maintenance programs and develops business models. This position is the in-house professional and subject matter expert for all University departments with respect…
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TH
ANALYSTE FINANCIER PRINCIPAL - CANADA
The Home Depot Canada
Toronto, ON
- Full-time
Prepare financial analysis and forecasts for the use in the development of financial business decisions.
Added 8 mins ago
FS
Assistant Plant Controller
Fresh Start Foods Canada Ltd.
Richmond, BC · Fresh Start West Richmond-British Columbia-FSW
- Full-time
The Assistant Plant Controller provides financial oversight, analysis, budgeting, costing, inventory management, and business support to the Controller and Senior Leadership Team. This role…
Added 9 mins ago
MC
Business Analyst
Meridian Credit Union
St. Catharines, ON
- Full-time
The Business Analyst collaborates with Information Technology and business units to assess, analyze, and document business and system requirements in support of effective solution delivery…
Added 9 mins ago
MC
Sales and Advice Effectiveness Specialist, Retail
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
…Meridian Retail Banking. The role coordinates tools, reporting, business insights, coaching resources, campaigns and enablement initiatives that help improve branch-leader effectiveness,…
Added 9 mins ago
RD
Associate
RBC Dominion Securities
Ottawa, ON
- Full-time
Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management
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Operations Specialist- EN
RBC
Montreal, QC
- Full-time
Use problem solving tools and analysis techniques to break apart complex situations/problems in a systematic way, go beyond answering questions to identify issues
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Industrial Engineer
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON · Etobicoke, ON
- Volunteer
Strong analytical, problem-solving, data-management, and process-improvement skills.
Added 9 mins ago
AF
Program Manager - Strategic Marketing
Armstrong Fluid Technology
Toronto, ON
- Full-time
Market and Competitive Insights – Market sizing, trends, growth forecasting, adjacencies analysis, trends analysis, strategic shifts, competitor monitoring, RMS definitions, differentiation…
Added 9 mins ago
MR
Plant Manager
MST Rebar Inc.
Woodbridge, ON
- $110,000 to $125,000 CAD / year
- Full-time
Promote employee involvement in problem-solving and process improvement.
Added 9 mins ago
ME
Training Specialist
Morson Edge
Saskatoon, SK
- $70 to $90 CAD / hour
- Contract
Reporting to the Training Supervisor, this role is responsible for organizing training courses, conducting positional risk validation assessments and positional analysis

Mother Parkers Tea & Coffee

Manager, Customer Service

Mississauga, ON, Canada

The hiring range for this role is $110,000 - $120,000 annually. · Full-time

Apply on workforcenow.adp.com About employer

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Job details

Pay: The hiring range for this role is $110,000 - $120,000 annually.
Job type: Full-time
Experience: 3-5 years of direct experience in Customer Service, including a portion at a supervisory or management level
Posting language: English
Posted: Nov 10, 2026

Original job description

Who is Mother Parkers?

We are one of the largest tea and coffee manufacturers in North America, with a mission to create a better beverage experience for our customers. As a leading customer solutions provider to some of North America’s largest retailers and foodservice chains, we use state-of-the-art technology and new product innovation to help our customers grow their business and deliver superior products to their clientele. Our team of coffee and tea experts are deeply passionate about what we do, proud of our 100+ years of business success, and excited about building a future with endless possibilities. Come join our team and work among the best, collaborate with high performers, and contribute to challenging work every day!

The Role:

The Customer Service Manager leads the execution of order management and customer service operations, ensuring consistent and high-quality experience for our customers. This hands-on leadership role oversees and develops the Customer Service team, drives process improvements and best practices, and partners cross-functionally to improve service delivery, operational efficiency, and overall customer satisfaction.

What you get to do:

Lead, manage and develop all members of the Customer Service team with a “customer” first mindset while ensuring that established processes are followed.
Manage all aspects of order management in Microsoft D365.
Create and maintain a unified Customer Service Team through effective communication and team building.
Supports and manages the implementation of continuous improvement initiatives, automation and reporting that improves all aspects of the CSA (Customer Service Associate) role.
Proactively identifies areas of opportunity in collaboration with key stakeholders (customer ordering trends to develop and implement changes to improve service to the customer, fill rate, production efficiency, and reduce potential customer deductions).
Management of all department and Customer SOP’s, including continuous improvement opportunities and provision of training where required.
Identify customer order management needs. Seek out, acquire and analyze all relevant information reaching logical solutions to potential problem areas to achieve resolution and customer satisfaction.
Communicate as the voice of the Customer Service team on conditions, operational failures and/or policies affecting customer service procedures and performance with alternative solutions.
Handle escalated customer inquiries and complaints.
Resolution of customer claims, inquiries and complaints in accordance with company policy and procedure while maintaining positive customer relations.
Owns the deduction process, reporting and Approval of returns (RMAs) within approval levels.
Monitor, evaluate and assign work to customer service associates on a routine basis, and conduct all performance management activities for the team.
When required, perform order management duties and responsibilities.
Plays an active role in critical cross-functional projects to support the business and provide customer service expertise.
Deals well with ambiguity and works closely with team members to deliver against customer requirements.

What you bring to the role:

3-5 years of direct experience in Customer Service, including a portion at a supervisory or management level
Experience in order management best practices
Understanding of CPG manufacturing requirements and discipline
Innovative thinker with issue-framing and analytical problem-solving skills
Strong people management skills, ability to communicate effectively with a wide audience, and motivate direct reports to accomplish Company goals.
Self-started with initiative to complete assignments and meet tight deadlines.
Ability to deploy resources effectively.
Sound demonstrated organizational and administrative skills
Strong understanding of Microsoft D365 ERP modules, PowerBI and proficiency in current software packages, Microsoft Suite

What we offer you:

Competitive Total Rewards package – health benefits coverage on day 1, employer matched retirement savings plans, optional Health or Wellness Spending Accounts.
Employee discount program on our coffee and tea products.
Annual Safety Shoes Program – your safety is our #1 priority.
Tuition Assistance Program – we value continuous learning and self-development.
The hiring range for this role is $110,000 - $120,000 annually.

This posting is for an existing/new vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

While Mother Parkers welcomes all applications, we do not accept unsolicited resumes from employment agencies or search firms. Only those candidates who meet the minimum requirements will be contacted. Mother Parkers is committed to providing accommodation for persons with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

By providing your information to us, you understand and agree to Mother Parkers Tea & Coffee’s privacy policy: https://www.mother-parkers.com/privacy-policy/

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Customer Service Manager leads the order management and customer service operations while developing the team to ensure high-quality service delivery. They are responsible for driving process improvements, managing cross-functional projects, and resolving escalated customer inquiries.

Requirements

Candidates must have 3-5 years of direct experience in customer service with a background in supervisory or management roles. Proficiency in Microsoft D365 ERP modules and strong analytical problem-solving skills are required for this position.

Skills

Order management
Customer service
Team leadership
Process improvement
Microsoft D365
PowerBI
Analytical problem-solving
Performance management
Communication
Strategic planning
Conflict resolution
Data analysis
Operational efficiency
Cross-functional collaboration
SOP management

Benefits

Health benefits coverage
Health spending account
Wellness spending account
Employee discount program
Annual safety shoes program
Tuition assistance program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Microsoft D365
PowerBI
CPG Manufacturing
Continuous Improvement
Automation
Reporting
SOP
Performance Management
RMA
Deduction Process
Leadership
Team Building
Supply Chain
Operational Efficiency
Stakeholder Management
Customer Satisfaction
ERP
Microsoft Suite

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Work requirements

Jobs in Canada