Customer Service Representative
- Regina, SK, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Summary
Under close supervision, the Customer Service Representative is responsible for
accurately fulfilling customer orders and managing incoming customer calls.
Job Duties
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
Knowledge, Skills, Abilities
Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
Company Information
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Under close supervision, the Customer Service Representative is responsible for
accurately fulfilling customer orders and managing incoming customer calls.
Job Duties
- Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- May handle customer returns.
- Performs other duties as assigned.
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
Knowledge, Skills, Abilities
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and
- externally via email, using business systems and searching capabilities to find products
- on the internet.
- Product knowledge is preferred.
Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
Company Information
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
More about this job
Responsibilities
Respond to customer inquiries, provide quotes, enter and fulfill orders, and manage customer returns and backorders. Source products, maintain appropriate inventory, determine cost-effective shipping, negotiate pricing within set parameters, and work with account representatives to support customer satisfaction and repeat business.
Requirements
Typically requires a high school diploma or GED and zero to three years of related experience, or an equivalent combination. Candidates should have strong communication, organization, reliability, attention to detail, multitasking, time-management, and moderate computer skills; product knowledge and an excellent driving record are preferred.
Skills
- Customer Service
- Order Entry
- Customer Relationship Building
- Communication
- Negotiation
- Time Management
- Organization
- Attention To Detail
- Multitasking
- Computer Skills
- Product Sourcing
- Inventory Management
- Shipping Coordination
- Email Communication
- Product Knowledge
Benefits
- Healthcare Coverage
- Retirement Savings
- Vacation
- Sick Pay
- Holiday Pay
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Logistics
- Retail
Keywords
- Customer Service
- Customer Orders
- Order Entry
- Customer Inquiries
- Product Quotes
- Counter Sales
- Pricing Negotiation
- Gross Profit
- Customer Relationships
- Repeat Business
- Process Improvement
- Inventory Management
- Product Sourcing
- Branch Inventory
- Distribution Center Inventory
- Supplier Inventory
- Shipping Methods
- Backorders
- Customer Returns
- Account Representatives
- Business Systems
- Internet Product Search
- Computer Skills
- Driving Record