Senior Customer Service Representative
- Lethbridge, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Summary
Under limited supervision, the Senior Customer Service Representative responds to
customer inquires and places customer orders to ensure customer expectations are
accurately determined and met. This role has in-depth knowledge of the company's
products and services. The Senior Customer Service Representative develops and
broadens relationships with customers to fully understand needs and wants. This role
provides guidance and advice to less experienced Customer Service Representatives.
Job Duties
Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
Company Information
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Under limited supervision, the Senior Customer Service Representative responds to
customer inquires and places customer orders to ensure customer expectations are
accurately determined and met. This role has in-depth knowledge of the company's
products and services. The Senior Customer Service Representative develops and
broadens relationships with customers to fully understand needs and wants. This role
provides guidance and advice to less experienced Customer Service Representatives.
Job Duties
- Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- May handle customer returns.
- May be assigned to one customer.
- Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
- Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
- May be responsible for quality and/or safety in the branch.
- Performs other duties as assigned.
- Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.
- Reliability, organization, and attention to detail required.
- Excellent communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Excellent computer skills.
- Excellent negotiation skills.
- Strong product knowledge.
Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
Company Information
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
More about this job
Responsibilities
Respond to complex customer inquiries, provide quotes, enter and fulfill orders, source products, and resolve issues while building customer relationships and supporting repeat business. Negotiate pricing within established parameters, manage inventory and shipping needs, and coach less experienced customer service representatives.
Requirements
Typically requires a high school diploma or GED and at least five years of related experience, or an equivalent combination. Requires reliability, organization, attention to detail, strong communication and computer skills, multitasking and time-management ability, negotiation skills, and strong product knowledge; an excellent driving record is preferred.
Skills
- Customer Service
- Product Knowledge
- Communication
- Negotiation
- Order Entry
- Customer Relationship Building
- Inventory Management
- Problem Solving
- Coaching
- Organization
- Attention To Detail
- Multitasking
- Time Management
- Computer Skills
- Written Communication
- Verbal Communication
Benefits
- Healthcare Coverage
- Retirement Savings
- Vacation Pay
- Sick Pay
- Holiday Pay
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Logistics
- Management & Leadership
Keywords
- Customer Service
- Customer Inquiries
- Product Knowledge
- Quotes
- Order Entry
- Telephone Orders
- Fax Orders
- Email Orders
- Counter Sales
- Gross Profit
- Price Negotiation
- Customer Relationships
- Process Improvement
- Inventory Management
- Backorder Expediting
- Order Fulfillment
- Product Sourcing
- Shipping Methods
- Customer Returns
- Coaching
- Branch Operations
- Quality
- Safety
- Computer Skills
- Communication
- Time Management
- High School Diploma
- GED
- Driving Record