Original job description
Archived listing. The details below describe a past opening.
Motion Crafters Physiotherapy & Wellness Clinic is a brand-new multidisciplinary clinic in Airdrie. We are looking for an experienced Front Desk Administrator with previous physiotherapy or rehabilitation clinic experience and hands-on knowledge of Jane App to join our growing team.
This position is best suited to someone who already understands the day-to-day operations of a physiotherapy clinic, including scheduling, patient flow, payments, direct billing and administrative follow-up.
Responsibilities
Welcome patients and provide a professional, friendly experience
Answer phone calls, emails and patient inquiries
Schedule, reschedule and confirm appointments using Jane App
Manage practitioner schedules, cancellations and waitlists
Complete patient intake and support patient rebooking
Maintain accurate patient profiles and clinic information in Jane
Process payments, invoices and receipts
Complete extended-health direct billing
Assist with MVA, WCB and third-party billing
Follow up on rejected claims and outstanding balances when required
Support practitioners with day-to-day administrative needs
Assist with clinic opening and closing procedures
Monitor and restock clinic supplies
Help maintain smooth patient and clinic flow
Maintain reception, treatment areas, staff areas and washroom cleanliness
Clean and disinfect treatment tables, equipment and high-touch surfaces
Assist with clinic laundry, towels and linens
Required Experience
Previous front-desk or administrative experience in a physiotherapy, rehabilitation or similar healthcare clinic
Strong working knowledge of Jane App
Experience with physiotherapy scheduling and patient flow
Experience with extended-health direct billing
Strong communication and customer-service skills
Excellent organization and attention to detail
Comfortable multitasking in a busy clinic
Reliable, professional and able to work independently
Experience with MVA and WCB billing is strongly preferred.
Why Join Motion Crafters?
Brand-new multidisciplinary clinic
Free on-site parking
Professional and supportive environment
Opportunity to join the clinic during its early growth
Opportunity for increased responsibility as the clinic expands
Work alongside Physiotherapists, Chiropractors, RMTs, Acupuncturists, Osteopaths and other healthcare professionals
If you understand how a physiotherapy clinic operates, are confident using Jane App and enjoy taking initiative, we would love to hear from you.
Please briefly describe your experience with physiotherapy clinics, Jane App, direct billing, MVA and WCB in your application.
Benefits:
On-site parking
More about this job
Responsibilities
Welcome patients and handle inquiries, appointments, intake, rebooking, payments, invoices, direct billing, and follow-up on claims and balances. Support practitioners and daily clinic operations, including opening and closing, supply restocking, maintaining patient flow, cleaning clinic areas, and managing laundry and linens.
Requirements
Previous front-desk or administrative experience in a physiotherapy, rehabilitation, or similar healthcare clinic is required, along with strong working knowledge of Jane App, physiotherapy scheduling and patient flow, and extended-health direct billing. Strong communication, customer-service, organizational, and multitasking skills are expected; MVA and WCB billing experience is strongly preferred.
Skills
- Jane App
- Appointment Scheduling
- Patient Flow Management
- Patient Intake
- Extended-Health Direct Billing
- MVA Billing
- WCB Billing
- Claims Follow-Up
- Payment Processing
- Patient Records Management
- Customer Service
- Communication
- Organization
- Multitasking
- Clinic Administration
- Clinic Cleaning and Disinfection
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
Keywords
- Physiotherapy
- Rehabilitation
- Healthcare Administration
- Jane App
- Patient Scheduling
- Patient Flow
- Patient Intake
- Patient Rebooking
- Patient Records
- Extended-Health Direct Billing
- MVA Billing
- WCB Billing
- Third-Party Billing
- Claims Follow-Up
- Payment Processing
- Invoices
- Receipts
- Waitlists
- Practitioner Schedules
- Clinic Opening and Closing
- Clinic Supplies
- Cleaning and Disinfection
- Laundry and Linens
- Multidisciplinary Clinic
