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Added 1 day ago
Administrative Assistant
Service Corporation International
Windsor, ON
Full-time
Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules…
Added 1 day ago
Conseiller aux famille et assistant aux services funéraires. | Funeral Arranger & Assistant
Service Corporation International
Mascouche, QC · Rosemère, QC
Full-time
…choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all…
Added 1 day ago
Funeral Director, Funeral Services
Mount Pleasant Group
Brampton, ON
$80,735 to $90,555 CAD / year
Full-time
…cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as…
Added 1 day ago
Funeral Director, Funeral Services
Mount Pleasant Group
Brampton, ON
$80,735 to $90,555 CAD / year
Full-time
…cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as…
Added 1 day ago
Administrative Assistant
Service Corporation International
Windsor, ON
Full-time
Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules…
Added 1 day ago
Conseiller aux Familles | Funeral Arranger
Service Corporation International
Rosemère, QC
Full-time
…choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all…
Added 3 days ago
Funeral Director Assistant
Arbor Memorial Inc
West St. Paul, MB
Up to $18 CAD / hour
Part-time
As a Funeral Director Assistant at Glen Eden Funeral Home, located in West St. Paul, Manitoba, you will have the opportunity to provide outstanding customer service to the families we serve…
Added 3 days ago
Funeral Director
Mount Pleasant Group
Toronto, ON
$80,735 to $90,555 CAD / year
Full-time
…cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as…
Added 4 days ago
Funeral Director
Mount Pleasant Group
Toronto, ON
$80,735 to $90,555 CAD / year
Full-time
…cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as…
Added 4 days ago
Patient Transport Assistant (Designated Indigenous)
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…deceased to the morgue and oversees the release of the bodies to funeral homes. Assists in the lifting, turning and transferring of patients on the patient care units, in preparation for…
Added 4 days ago
Patient Transport Assistant
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…deceased to the morgue and oversees the release of the bodies to funeral homes. Assists in the lifting, turning and transferring of patients on the patient care units, in preparation for…
Added 4 days ago
Patient Transport Assistant
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…deceased to the morgue and oversees the release of the bodies to funeral homes. Assists in the lifting, turning and transferring of patients on the patient care units, in preparation for…
Added 4 days ago
Patient Transport Assistant (Designated Indigenous)
Winnipeg Regional Health Authority
Winnipeg, MB
…deceased to the morgue and oversees the release of the bodies to funeral homes. Assists in the lifting, turning and transferring of patients on the patient care units, in preparation for…
Added 4 days ago
Patient Transport Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
…deceased to the morgue and oversees the release of the bodies to funeral homes. Assists in the lifting, turning and transferring of patients on the patient care units, in preparation for…
Added 4 days ago
Patient Transport Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
…deceased to the morgue and oversees the release of the bodies to funeral homes. Assists in the lifting, turning and transferring of patients on the patient care units, in preparation for…
Added 4 days ago
Assistant Location Manger
Service Corporation International
Hamilton, ON
Full-time
As a seasoned practicing Funeral Director, under the guidance of a Location Manager, learn the responsibilities of a Location Manager for the opportunity of career advancement. Assist the…
Added 4 days ago
Assistant Location Manger
Service Corporation International
Hamilton, ON
Full-time
As a seasoned practicing Funeral Director, under the guidance of a Location Manager, learn the responsibilities of a Location Manager for the opportunity of career advancement. Assist the…
Added 5 days ago
Patient Transport Assistant (Designated Indigenous)
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…deceased to the morgue and oversees the release of the bodies to funeral homes. Assists in the lifting, turning and transferring of patients on the patient care units, in preparation for…
Added 5 days ago
Funeral Services Assistant - Union
Service Corporation International
Burnaby, BC
Part-time
The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.
Added 5 days ago
Patient Transport Assistant (Designated Indigenous)
Winnipeg Regional Health Authority
Winnipeg, MB
…deceased to the morgue and oversees the release of the bodies to funeral homes. Assists in the lifting, turning and transferring of patients on the patient care units, in preparation for…
Added 9 days ago
Tissue Recovery Coordinator (Barrie)
Ontario Health
Barrie, ON · Toronto, ON
Part-time
University degree or college diploma in health sciences, nursing (RPN), funeral services, pathology assistant, paramedicine, biological sciences or a recognized equivalent is required
Added 12 days ago
Gift Shop Assistant
Legislative Assembly of British Columbia
Victoria, BC
Full-time
Reporting to the Gift Shop Coordinator, the Gift Shop Assistant supports the day-to-day operations of the Gift Shop by assisting with purchasing, sales, customer service, merchandising, and…
Added 12 days ago
Funeral Director's Assistant
Mount Pleasant Group
Toronto, ON
The Funeral Director's Assistant (FDA) plays a vital role in supporting funeral services and ensuring families receive compassionate care. This position requires a high degree of…
Added 13 days ago
Funeral Director Assistant
Arbor Memorial Inc
Peterborough, ON
$18.5 to $20 CAD / hour
Part-time
As a Funeral Director Assistant at NISBETT FUNERAL HOME, located in PETERBOROUGH, ONTARIO, you will have the opportunity to provide outstanding customer service to the families we serve by…
Added 18 days ago
Senior Autopsy Technical Assistant
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the direction of the Charge Technologist(s) or designate, and the lead Pathologist, the Senior Autopsy Technical Assistant (ATA) will be responsible for the oversight and supervision…

Mount Pleasant Group

Funeral Director, Funeral Services

Brampton, ON, Canada

Pay: $80,735 to $90,555 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

Requisition Number: 1344

Terms of Employment: Permanent Full-time

Location: Meadowvale Funeral Centre

Employment Address: 7732 Mavis Rd, Brampton, ON L6Y 6B7

Hours of Work: 37.5-hour work week on a rotating two-week schedule

Day Shift: 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM
Afternoon Shift: 12:30 PM to 9:00 PM
May be required to work outside of regular business hours to address emergencies or meet operational deadlines.

Vacancy: 1

Language: English

Hiring Range: $80,735 - $90,555 annually

About Mount Pleasant Group:

Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.

Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.

Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.

Our Values: Inclusiveness • Transparency • Innovation • Dependability • Compassion

At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.

About the Position:

The Funeral Director (FD) serves as the primary point of contact with families and estate representatives during times of loss. This role requires exceptional empathy, communication skills, and a commitment to supporting grieving families with sensitivity and respect. The FD guides families through the various decisions and arrangements required for funeral services, ensuring they understand available options and can make informed choices that reflect their cultural, spiritual, and personal preferences.

In addition to arranging and facilitating funeral services, the FD is responsible for coordinating logistics, ensuring compliance with regulatory requirements, and maintaining meticulous records. They play a key role in creating meaningful, personalized tributes that honour the deceased and provide comfort to loved ones. The FD must also uphold the highest standards of care and dignity when preparing and/or handling human remains, ensuring each individual is treated with respect throughout the process.

This position requires strong organizational skills, attention to detail, and a commitment to contributing to a safe, clean, and welcoming environment for families and visitors. As part of a collaborative team, the FD actively participates in facility maintenance, administrative duties, and ongoing professional development to ensure the highest quality of service to the community.

What we offer:

Comprehensive benefit plan including medical, dental, vision, disability, life insurance, and a health care spending account
Wellness resources and benefits including a wellness spending account
Defined contribution pension plan with employer match
RRSP & TFSA options
Enhanced Employee Assistance Program (EAP)
Internal training and development opportunities, including job shadowing and a mentorship program, and access to an Educational Assistance Program
Paid Vacation days plus additional personal paid days off
Annual Employee Engagement Surveys and Annual Employee Townhalls
Salary increases, in accordance with company policy

The successful candidate will be required to:

Funeral Services

Work closely with families to understand their cultural, spiritual, and personal preferences. Arrange all aspects of the service, including transportation, preparation of the deceased, scheduling, and venue setup, ensuring a respectful and seamless experience.
Provide compassionate guidance to families during emotionally difficult times. Present available options for services and products, answer questions with sensitivity, and assist in making informed decisions regarding burial, cremation, or alternative forms of disposition.
Facilitate the completion of pre-need contracts, including trust and insurance agreements. Ensure all documentation is accurate and compliant with legal and regulatory requirements. Process payments and maintain secure records.
Serve as the main coordination point during services, ensuring all elements, from timing to tone, are handled with professionalism and empathy. Represent the funeral home with dignity and care at all venues.
Design and produce customized memorial stationery, guest books, obituary, website and keepsakes that reflect the life and legacy of the deceased. Collaborate with families to incorporate meaningful elements such as photos, quotes, or religious symbols.
Set up and manage audio visual equipment for visitations and services, using appropriate tools and safe work practices. Assist families in creating and formatting video or audio tributes, ensuring accessibility and smooth playback across various platforms.
Provide timely updates to the external answering service regarding current and upcoming services, ensuring accurate information is relayed to callers and minimizing disruptions to family care.
Organize casual team’s schedules and assign staff to services and outreach events. Ensure vehicles are available, clean, and prepared for use, either directly or by coordinating with team members as operational needs require for use in transporting families, guests, or deceased individuals.
Source and coordinate external vendors for items such as flowers, catering, clergy, or specialty merchandise. Ensure all third-party services meet the standards and expectations of the funeral home and the families served.
Oversee or perform preparation tasks such as embalming, dressing, casketing, cosmetic application, and hair styling, using approved equipment and safe work practices, in accordance with the family’s wishes and cultural or religious practices.
Provide clear guidance and collaborative support to team members during events. Ensure all staff are informed of their roles and responsibilities, and that services are conducted smoothly and respectfully.
Drive funeral home vehicles for administrative tasks, service-related transportation, or transfers. This may include transporting family members, staff, or deceased individuals, always with professionalism and care.

Administrative Duties

Assist families in completing required legal forms, including the Statement of Death, at-need and pre-need funeral service contracts, cremation authorizations, and related waivers. Ensure all documentation is completed accurately and with empathy for the family’s circumstances.
Secure all necessary legal documents for the disposition of human remains, such as coroner’s certificates, burial permits, cremation applications, and other permissions, in compliance with provincial regulations.
Confirm the appropriate legal representative is identified and authorized to make funeral and disposition arrangements, ensuring all decisions are made in accordance with applicable laws and family dynamics.
Enter and manage documentation in the system, including tracking of physical items (e.g., personal effects, cremation-related items), confirming identification of human remains throughout the chain of custody, and recording death certificate details.
Maintain accurate records by completing Navision entries, generating daily reports, and conducting monthly audits of cremation remains and personal effects.
Assist in the respectful handling and transfer of cremated remains into urns or other memorial vessels using appropriate tools and respectful handling practices, ensuring accuracy and honoring the wishes of the family.
Collaborate with team members to ensure that essential supplies, such as caskets, urns, embalming materials, register books, and office supplies, are stocked at appropriate levels to support uninterrupted service delivery.
Use company-provided software tools to support the arrangement and coordination of funeral services, ensuring efficient and accurate communication and documentation.
Coordinate the return of deceased individuals to their place of origin, working with international or domestic agencies, consulates, and transportation providers to ensure respectful and compliant handling.
Prepare and issue invoices for services rendered, ensuring transparency and accuracy. Follow up on outstanding accounts receivable with professionalism and empathy, maintaining positive relationships with families.
Accept and process various forms of payment, including cash, credit, debit, and electronic transfers, in accordance with company policies and security protocols.

Facilities Management

Setup visitation rooms for upcoming visitations, funerals, which may include arranging chairs, furniture, floral tributes, and personal memorabilia, using proper equipment and team assistance as needed.
Support the upkeep of facilities and vehicles, which may include cleaning, seasonal maintenance, and setup tasks, using safe work practices or coordinating with team members/external providers depending on operational needs.

Other

Additional duties, and tasks that fall within the scope of the role as assigned by the Manager and Assistant Manager, Funeral Services.

Qualifications:

Valid Ontario Funeral Director’s Licence – Class 1 Licence or Class 2 Licence in good standing with BAO
Annual continuing education credits as required by the BAO
Minimum of two (2) years of experience directing and arranging in a high-volume environment
A valid Ontario Class “G” driver’s licence and clean driving record
Comfortable working independently on occasion with minimal supervision.
Demonstrate empathy, patience, and emotional intelligence when supporting grieving families
Maintain sensitivity to diverse cultural, spiritual, and religious practices related to death and bereavement
Communicate clearly and respectfully with families, colleagues, and external partners
Build trust and rapport through active listening and thoughtful engagement
Coordinate multiple responsibilities and time-sensitive tasks with care and attention to detail
Maintain accurate records and ensure timely completion of documentation
Navigate complex or emotionally charged situations with professionalism and compassion
Apply sound judgment to support positive outcomes for families, colleagues, and the organization
Adapt effectively to changing circumstances and unexpected challenges
Uphold discretion and confidentiality in all aspects of work
Provide collaborative guidance and support to team members during services and daily operations.
Contribute to a respectful, inclusive, and cooperative workplace culture
Demonstrate a strong understanding of the Funeral, Burial and Cremation Services Act (FBCSA) and relevant Ontario regulations
Understand documentation, licensing, and compliance requirements in funeral service operations
Utilize digital platforms and funeral home management software throughout the arrangement process, ensuring accurate documentation and real-time recordkeeping
Demonstrate intermediate proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and Windows-based systems

The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accommodations@mountpleasantgroup.com, quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially.

Transparency in Our Hiring Process: Mount Pleasant Group’s recruitment process may utilize artificial intelligence (AI) tools to assist in the initial screening and matching of applications to job requirements. These tools are designed to support efficiency and consistency in reviewing applications. All hiring decisions are made by our recruitment team, in conjunction with the respective hiring manager. If you have questions regarding this process or require an alternative review method, please contact us.

#MPGishiring

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More about this job

Responsibilities

The Funeral Director serves as the primary point of contact for families, guiding them through funeral arrangements and ensuring all services are conducted with dignity and professionalism. They are responsible for coordinating logistics, preparing human remains, maintaining accurate legal documentation, and managing facility operations.

Requirements

Candidates must hold a valid Ontario Funeral Director’s Licence (Class 1 or 2) and possess at least two years of experience in a high-volume funeral service environment. A valid Ontario Class G driver’s licence and a strong understanding of the Funeral, Burial and Cremation Services Act are also required.

Skills

Funeral directing
Embalming
Grief counseling
Regulatory compliance
Event coordination
Customer service
Record keeping
Communication
Empathy
Organizational skills
Attention to detail
Conflict resolution
Microsoft Office Suite
Logistics management

Benefits

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Health care spending account
Wellness spending account
RRSP options
TFSA options
Employee assistance program
Educational assistance program
Paid vacation
Paid personal days

Visa sponsorship

Not detected in the job text

Keywords

Funeral Director
BAO
FBCSA
Embalming
Cremation
Burial
Navision
Microsoft Office
Death care
Memorial services
Regulatory compliance
Logistics
Customer service
Record keeping
Facility management
Grief support
Documentation
Funeral home operations
Professional development
Inclusivity

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