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Mount Royal University

Head Usher

Calgary, AB, Canada

Pay: Salary: $15.45 - $19.44 per hour
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Job Title

Head Usher

Job Type

Flexible

Union

MRSA

Salary Grade

Flexible / Casual Classification (Salary Grade)

SAD01 Administrative Services (Salary Grade 12)

Hybrid Work

This position is ineligible

Position End Date

9/22/2027

Location

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

About This Position

About the Role

Our Head Ushers are often the first impression our valued guests receive upon arriving at an MRU campus venue. Our Head Ushers assist in greeting our patrons and with patron traffic flow in our venues. Head Ushers are the main contact and responsible for supervising a small team of Ushers on duty. Head Ushers help oversee the floor as the Ushers help guests with having their tickets scanned and directing them to their seats. Working alongside the Event Liaison, typically there is one Head Usher per floor to help ensure that Front of House runs smoothly. Our Head Ushers delegate responsibilities to the ushers but also assist in making sure our theatre lobby is well taken care of by performing post-event venue checklists.

Working within the Events, Theatre and Hospitality Services area, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week.

Responsibilities

Greeting and welcoming guests as they enter into the Bella Concert hall and various other MRU venues on campus.
Main point of contact and supervisor for Ushers on duty.
Assisting with scanning tickets and patron seating for assigned seating and general admission.
Responsible for addressing ticket discrepancies with the Event Liaison or Box Office.
Assisting Event Liaison with FOH operations for each event.
Head Ushers will be leaders when delegating venue duties to the Ushers- by assisting with the post-event checklists such as tidying and clearing glassware.

Qualifications

High School Diploma
6 - 12 months of customer service experience preferred

Salary: $15.45 - $19.44 per hour

Closing Date: October 30, 2026 or until suitable candidates are selected

Note that a resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).

We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.

If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.

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More about this job

Responsibilities

Welcome guests, supervise and delegate tasks to ushers, and assist with ticket scanning and seating across campus venues. Support the Event Liaison with front-of-house operations, resolve ticket discrepancies, and help complete post-event venue checklists.

Requirements

A high school diploma is required, and 6–12 months of customer service experience is preferred. The role calls for guest service, team leadership, and support with event and venue operations.

Skills

Customer Service
Guest Greeting
Team Supervision
Delegation
Ticket Scanning
Patron Seating
Crowd Flow Management
Front-of-House Operations
Ticket Discrepancy Resolution
Event Support
Venue Checklists
Venue Tidying

Visa sponsorship

Not detected in the job text

Keywords

Head Usher
Ushers
Customer Service
Guest Greeting
Team Supervision
Delegation
Ticket Scanning
Assigned Seating
General Admission
Ticket Discrepancies
Event Liaison
Front-of-House Operations
Event Support
Patron Traffic Flow
Venue Checklists
Post-Event Cleanup
Theatre
Concert Hall
Hospitality
Campus Events

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