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Added 12 mins ago
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Mount Royal University

Student Housing Assistant

Calgary, AB, Canada

Pay: Salary: $15.45 - $19.44 per hour
Job type: Full-time
Apply by: Oct 6, 2026
Posting language: English
Posted: Sep 29, 2026

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Applications open in a new tab.

Original job description

Job Title

Student Housing Assistant

Job Type

Flexible

Union

MRSA

Salary Grade

Flexible / Casual Classification (Salary Grade)

SAD01 Administrative Services (Salary Grade 12)

Hybrid Work

This position is ineligible

Position End Date

9/7/2027

Location

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

About This Position

About the Role

The Student Housing Assistant (SHA) plays a vital role in both guest and student housing operations, reporting to the Front Office Coordinator. This position is responsible for delivering exceptional customer service to casual guests, prospective students, and their families while contributing to a positive residence experience.

Responsibilities

Provide professional customer service to guests, residents, and prospective students.
Manage guest check-in/check-out processes.
Handle front desk tasks, including booking reservations (phone, email, in-person) and preparing check-in packages.
Process payments accurately (cash, debit, credit).
Work collaboratively as part of a team.
Observe and enforce residence community standards as outlined in the Residence Community Standards Guide.
Assist with special projects (marketing, website updates, publications, event planning, social media etc.).
Perform other duties as assigned.

Qualifications

We are looking for friendly, outgoing, and reliable individuals who are detail-oriented, professional, and organized. Successful candidates should have: Experience in customer service and problem-solving Strong communication skills The ability to act as a role model and leader within the residence community Flexibility and a team-player mindset Knowledge of Residence Services Enrollment in a post-secondary program (preferred)

Salary: $15.45 - $19.44 per hour

Closing Date: October 6, 2026

A resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).

We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.

If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.

Apply About employer

More about this job

Responsibilities

Provide customer service to guests, residents, prospective students, and their families; manage check-in and check-out, reservations, check-in packages, and payments. Support residence community standards and contribute to projects such as marketing, website updates, publications, event planning, and social media.

Requirements

Candidates should have customer service and problem-solving experience, strong communication skills, and be friendly, reliable, organized, professional, and detail-oriented. The role also calls for flexibility, teamwork, leadership within the residence community, and knowledge of Residence Services; enrollment in a post-secondary program is preferred.

Skills

Customer Service
Problem-Solving
Communication
Organization
Attention to Detail
Guest Check-In and Check-Out
Reservation Booking
Payment Processing
Teamwork
Leadership
Residence Community Standards
Marketing
Website Updates
Event Planning
Social Media

Visa sponsorship

Not detected in the job text

Keywords

Student Housing
Residence Services
Guest Services
Customer Service
Front Desk
Check-In
Check-Out
Reservations
Payment Processing
Cash
Debit
Credit
Residence Community Standards
Marketing
Website Updates
Publications
Event Planning
Social Media
Higher Education

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