Appointment Center Specialist
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Working hours
- 40 hours per week
- Posting language
- English
- Posted
Original job description
Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
The Appointment Center Specialist is responsible for are the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution. You will answer and place calls in a fast-paced call center environment, book appointments for new services, and sell service memberships to our customers.
Duties And Responsibilities
Ability to sit at a workstation and utilize keyboard, mouse, and computer. Continual daily use of computers in performing tasks. Entering text or data using a keyboard.
What We Provide
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
The Appointment Center Specialist is responsible for are the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution. You will answer and place calls in a fast-paced call center environment, book appointments for new services, and sell service memberships to our customers.
Duties And Responsibilities
- Answer inbound calls and make warm outbound calls. All calls are warm, no cold calling!
- Must be positive and motivated with excellent communications skills
- Ability to adapt quickly to changes in work strategy
- Maintain customer information
- Performs other duties as assigned.
- It is an essential function of this job that the employee regularly and reliably reports to work on time each working day
- Good phone skills and a competitive nature
- Must be comfortable using computers
- 1+ years of customer service experience or retail and/or customer facing experience that demonstrates ability to communicate with a customer with sensitive and potential sales environment
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
- Top Workplace with Award Winning Culture
- This role will sit onsite in our Calgary office.
- Base pay is $20/hr. plus uncapped commission.
- Hours of Work: Full-time, 40 hours per week. Schedules may include weekdays and weekends and will be assigned based on operational needs. Flexibility to work varying shifts, including evenings and weekends, is required.
Ability to sit at a workstation and utilize keyboard, mouse, and computer. Continual daily use of computers in performing tasks. Entering text or data using a keyboard.
What We Provide
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
- Top Workplace with Award Winning Culture
More about this job
Responsibilities
Answer inbound calls and make warm outbound calls, serving as an initial point of contact for customers. Schedule appointments for new services, sell service memberships, and maintain customer information.
Requirements
Applicants should have strong phone skills, a competitive nature, and comfort using computers. At least one year of customer service, retail, or other customer-facing experience demonstrating communication skills in a sensitive, potentially sales-oriented environment is required.
Skills
- Customer Service
- Phone Communication
- Inbound Call Handling
- Outbound Call Handling
- Appointment Scheduling
- Sales
- Membership Sales
- Computer Skills
- Customer Information Management
- Adaptability
- Motivation
- Time Management
Benefits
- Company Ownership Opportunities
- Training Programs
- Leadership Development
- Career Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Construction
Keywords
- Foundation Repair
- Water Management
- Call Center
- Customer Service
- Inbound Calls
- Warm Outbound Calls
- Appointment Scheduling
- Service Memberships
- Sales
- Customer Information
- Phone Skills
- Computer Skills
- Retail Experience
- Customer-Facing Experience
- Construction