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Added 3 mins ago
MI
Senior Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $93,750 to $137,500 CAD / year
- Full-time
…service level agreements are met and quality is maintained. As a manager of people, this person has to be an effective leader and team builder to help foster healthy culture and staff…
Added 3 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 3 mins ago
FB
Assistant Grocery Manager - Overnight
Farm Boy Inc.
Ottawa, ON
- From $22 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 3 mins ago
GT
Specialist, Supplier Relationship Management
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Manager, Supplier Relationship Management (SRM), this position is responsible for day-to-day monitoring, compliance, and analytical activities that strengthen supplier…
Added 3 mins ago
EM
Management Trainee
Enterprise Mobility
Bridgewater, NS
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 3 mins ago
WO
Education Assistant, Mac - CARE Program
William Osler Health System
Brampton, ON
- Full-time
…population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team,…
Added 3 mins ago
S
Program Manager - Capital Markets (FSI)
Sia
Toronto, ON
- Full-time
Sia Partners is seeking a high-performing Program Manager - Capital Markets Transformation to support complex regulatory and strategic transformation initiatives within the Financial…
Added 3 mins ago
A
Recruiting Analyst
Accenture
St. Catharines, ON · Toronto, ON
- Full-time
Through the Recruiter Development Program, you’ll support the Candidate Management Team and help guide candidates from application through onboarding. You’ll use recruiting technology,…
Added 17 mins ago
S
Program Manager - Capital Markets (FSI)
Sia
Toronto, ON
- Full-time
Sia Partners is seeking a high-performing Program Manager - Capital Markets Transformation to support complex regulatory and strategic transformation initiatives within the Financial…
Added 17 mins ago
EB
Manager, Third Party Risk
EQ Bank
Toronto, ON
- Full-time
The Manager, Third Party Risk supports the development and ongoing execution of a strong operational risk management program across Equitable Bank and provides independent oversight and…
Added 17 mins ago
E
Project Manager
EeStairs
Brantford, ON
- Full-time
As a Project Manager at EeStairs, you will play a pivotal role in overseeing the successful execution of our bespoke staircase projects from conception to completion. You will collaborate…
Added 17 mins ago
WO
Education Assistant, Mac - CARE Program
William Osler Health System
Brampton, ON
- Full-time
…population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team,…
Added 17 mins ago
E
Guest Relations Lead (Full-Time) - Eataly Yorkville
Eataly
Toronto, ON
- $21 to $23 CAD / hour
- Full-time
…motivates, trains and mentors Front End Cashiers to promote their development. Reports to the Front End…
Added 17 mins ago
FB
Assistant Grocery Manager - Overnight
Farm Boy Inc.
Ottawa, ON
- $22 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 17 mins ago
WO
Education Assistant, Mac - CARE Program
William Osler Health System
Brampton, ON
- Full-time
…population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team,…
Added 18 mins ago
Head of Discount Operations – West / Director, Operational Support – West
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
…execution of business strategy across. This role will also provide leadership, coaching, and development to operational teams while ensuring alignment with overall business and financial…
Added 18 mins ago
Produce - Clerk Department Second Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Pictou, NS
…Supervise the Produce Department and staff in the absence of the Manager. Actively contribute to an environment of employee and customer…
Added 18 mins ago
T
AML Financial Crime Risk Investigator II - Ministerial Directives and Sanctions
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 18 mins ago
T
Associate, Commercial National Accounts
TD
Toronto, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 18 mins ago
CBMC, Site Coordinator
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
…aspects of the Dalhousie Medicine at the site, including the development and management of complex schedules for the Longitudinal Integrated Clerkship (LIC) Program, Undergraduate core and…
Added 18 mins ago
BI Analyst
PACT
ON · Mississauga, Ontario
…capacity, licensing and workspace governance are set by the Manager, Data & Innovation; the BI Analyst builds to those standards and raises…
Added 18 mins ago
D
Manager
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As Manager, your role involves using your ability to make quality decisions and build effective teams to manage a large subset of sales or operations activities or a support sub-function…
Added 18 mins ago
D
Manager
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As Manager, your role involves using your ability to make quality decisions and build effective teams to manage a large subset of sales or operations activities or a support sub-function…
Added 18 mins ago
D
Manager
Desjardins
Montreal, QC · Quebec, QC
- Full-time
As Manager, your role involves using your ability to make quality decisions and build effective teams to manage a large subset of sales or operations activities or a support sub-function…
Added 18 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Ottawa, ON
- Part-time
…our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between…

Closed listing

Mountain Equipment Company

General Manager C/D

Kitchener, ON, Canada

$75,500 to $90,000 CAD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $75,500 to $90,000 CAD / year
Experience: 5+ years of senior retail leadership experience (e.g., General Manager or equivalent) in a complex, customer-facing environment
Posting language: English
Posted: Sep 1, 2026

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Original job description

Archived listing. The details below describe a past opening.

Location: Store-specific

Reports to: Regional Manager

Why Join MEC

At MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail - and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.

What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention - prioritizing quality, performance, and sustainability - so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

We’re a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life - building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.

The Opportunity

As the General Manager (GM), you are accountable for the overall performance, culture, and operational excellence of the store. You lead through others - setting clear expectations, building leadership capability, and holding the Senior Staff Team (SST) accountable for consistent execution across all areas of the business. You are responsible for delivering exceptional member experiences, strong financial results, and a safe, inclusive, and engaging workplace aligned to MEC’s purpose, values, and strategy. While Department Managers and the AGM own day-to-day execution within their functions, you remain accountable for outcomes across the entire store.

What You’ll Be Responsible For

Store Performance & Business Results

Own overall store performance, including sales, margin, profitability, labour, and inventory outcomes
Analyze P&L results and operational KPIs to identify trends, risks, and opportunities
Set clear performance expectations and hold leaders accountable for key metrics such as Sales vs. Budget, Conversion, ATV, UPT, Margin, and Labour Efficiency
Make informed decisions that balance member experience, employee engagement, and financial sustainability

People Leadership, Engagement & Culture

Build and sustain an inclusive, respectful, and high-performing store culture aligned to MEC values
Lead, coach, and develop the Senior Staff Team, building leadership capability and succession readiness
Ensure fair, consistent execution of performance management, attendance management, and people practices
Partner with the People Business Manager and Regional Manager to ensure compliance with employment standards and policies

Member Experience Leadership

Own the end-to-end member experience for the store
Champion MEC’s service standards, ensuring they are consistently trained, communicated, and delivered across all departments
Maintain a visible presence on the floor, reinforcing member-first behaviours and service expectations
Use observations and performance insights to identify gaps and drive targeted coaching through leaders

Operational Excellence & Risk Management

Ensure consistent execution of operational, inventory, merchandising, visual, Tech Shop, and back-of-house standards
Hold the AGM and Department Managers accountable for operational performance, safety, and compliance
Oversee loss prevention, health & safety, and facilities outcomes, ensuring risks are identified and addressed
Partner with Support Office teams to ensure systems, product flow, and store operations are effectively supported

Talent, Workforce & Capability

Own recruitment, onboarding, and development outcomes for the Senior Staff Team
Set expectations and hold leaders accountable for frontline hiring, onboarding, and training quality
Ensure workforce planning, scheduling, and coverage practices are fair, compliant, and aligned to business needs
Invest in learning and development to build capability, engagement, and long-term performance

Community & Brand Leadership

Own the store’s community engagement strategy and outcomes
Ensure local outreach, partnerships, and member-facing events strengthen community connection and brand trust
Represent MEC’s values, brand, and purpose within the local community

What You Bring

5+ years of senior retail leadership experience (e.g., General Manager or equivalent) in a complex, customer-facing environment
Proven ability to lead leaders, build strong leadership teams, and drive engagement and performance
Strong business and financial acumen, with experience interpreting P&L results and operational KPIs
Demonstrated accountability for operational excellence, compliance, health & safety, and loss prevention
Strong coaching, communication, and stakeholder-management skills
Comfort operating in fast-paced, multi-department environments with competing priorities
Passion for the outdoor lifestyle and alignment with MEC’s purpose and values
Flexibility to work a retail leadership schedule, including evenings, weekends, and holidays

Work Environment

This is an active, hands-on leadership role requiring regular presence on the sales floor and in operational areas. The role includes standing, walking, lifting (up to 50 lbs), and navigating varied store environments while leading teams and overseeing daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

This posting is intended to backfill an existing role, The anticipated base salary range of this role is $75,500 to $90,000. The exact salary will be dependent on the successful candidate’s relevant skills, experience, qualifications, store location, and internal equity. This role is eligible for a variable annual incentive plan.

About employer

More about this job

Responsibilities

The General Manager is accountable for the overall performance, culture, and operational excellence of the store. They lead the Senior Staff Team to deliver exceptional member experiences, strong financial results, and a safe, inclusive workplace.

Requirements

Candidates must have 5+ years of senior retail leadership experience in a complex, customer-facing environment. Strong business acumen, financial literacy, and the ability to lead and develop teams are essential requirements.

Skills

Retail leadership
Financial acumen
P&L management
Team development
Operational excellence
Performance management
Customer experience
Inventory management
Loss prevention
Health and safety
Strategic planning
Stakeholder management
Coaching
Workforce planning
Community engagement

Benefits

Variable annual incentive plan

Visa sponsorship

Not detected in the job text

Keywords

Retail
General Manager
P&L
KPIs
Leadership
Operations
Merchandising
Inventory
Loss Prevention
Health and Safety
Recruitment
Onboarding
Workforce Planning
Community Engagement
Customer Service
Sales
Margin
Profitability
Labour Efficiency
Succession Planning
Performance Management
Outdoor Industry
Sustainability
Strategic Planning
Coaching
Stakeholder Management
Compliance
Tech Shop
Back-of-house
Brand Leadership

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