CAN Team Leader - British Columbia
- Nanaimo, BC, Canada
Compensation: $19.00 / hour · Part-time
Applications open in a new tab.
Job details
- Pay
- Compensation: $19.00 / hour
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
Application Deadline: 8 April 2026
Department: Canada Retail
Location: Nanaimo (NAN)
Compensation: $19.00 / hour
Description
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.
Key Responsibilities
Leadership & Team Development:
INDUSCAN
Department: Canada Retail
Location: Nanaimo (NAN)
Compensation: $19.00 / hour
Description
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.
Key Responsibilities
Leadership & Team Development:
- Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
- Drive continuous growth by coaching, training, and mentoring your team.
- Keep your team informed and engaged through clear, open communication.
- Empower your team with up-to-date product knowledge to meet customer needs confidently.
- Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
- Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
- Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
- Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
- Motivate your team to meet and exceed sales targets and KPIs.
- Identify growth opportunities for team members and suggest strategies for their development.
- Set the standard for exceptional customer service and ensure it’s delivered consistently.
- Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
- Represent the Mountain Warehouse brand with enthusiasm and professionalism.
- Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
- Passionate about delivering outstanding customer service.
- A confident and reliable motivator, with a talent for inspiring others.
- Experienced in all areas of retail, from stock control to visual merchandising.
- A strong communicator who can engage at all levels and provide constructive feedback.
- Proactive and results-driven, with a track record of setting and achieving goals.
- Approachable, trustworthy, and a natural team player.
- Skilled at problem-solving within company guidelines and policies.
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
- 6% vacation pay paid out biweekly
- A stable, successful and supported environment
- Length of service awards
INDUSCAN
More about this job
Responsibilities
Lead, coach, and develop the retail team while overseeing daily store operations, visual merchandising, stock presentation, and health and safety. Drive sales and KPI performance, deliver excellent customer service, resolve concerns, and build connections with the local community.
Requirements
The ideal candidate has retail experience across areas such as stock control and visual merchandising, and is a confident, reliable team motivator. They should communicate effectively, provide constructive feedback, achieve goals, solve problems within company policies, and deliver outstanding customer service.
Skills
- Team Leadership
- Coaching And Mentoring
- Team Training
- Communication
- Product Knowledge
- Retail Operations
- Stock Control
- Visual Merchandising
- Sales Target Achievement
- KPI Management
- Customer Service
- Customer Concern Resolution
- Health And Safety
- Problem-Solving
- Performance Feedback
- Community Engagement
Benefits
- Monthly Performance Bonus
- 50% Colleague Discount
- Twice-Yearly Uniform Allowance
- Vacation Pay
- Length-of-Service Awards
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Sales
- Customer Service & Support
Keywords
- Retail
- Team Leadership
- Team Development
- Coaching
- Training
- Mentoring
- Product Knowledge
- Store Operations
- Opening And Closing Duties
- Stock Control
- Stock Presentation
- Ticketing
- Visual Merchandising
- Health And Safety
- Sales Targets
- Key Performance Indicators
- Customer Service
- Customer Concern Resolution
- Community Engagement
- Performance Feedback