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Added 12 mins ago
Clerk IV, Emergency
Prairie Mountain Health
Brandon, MB
Full-time
…Clerk IV - Emergency is responsible for providing clerical support to the Emergency Department and Observation Department, as well as to provide Admitting and Medical Records support to the…
Added 12 mins ago
Administrative Assistant II | Nursing Administration
Interior Health Authority
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Full-time
Interior Health (IH) is looking for an experienced, highly efficient and self-directed permanent full-time Administrative Assistant II to support the Executive Director, Clinical Operations…
Added 12 mins ago
Food Service Worker ll
Interior Health Authority
Kamloops, BC
Part-time
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Added 1 hour ago
Coordinator, Community Engagement
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Full-time
Work with the Manager, Community Engagement to develop and execute a youth engagement strategy to support the positive experience of youth in MLSE LaunchPad programs
Added 1 hour ago
Canada Impact+ Emerging Leader in the Chemistry of Wildfires - Assistant Professor
The University of British Columbia
Kelowna, BC
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…findings. The successful candidate will receive institutional support, in addition to $20,000/year for research expenses from the Emerging Leader award for up to six years, valued at…
Added 1 hour ago
Certified Level II Dental Assistant/Records Technician - Stratford Orthodontics
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$25 to $30 CAD / hour
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Added 1 hour ago
Security Operations Administrator
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…environment and handles Controlled Unclassified Information (CUI). To support compliance with Cybersecurity Maturity Model Certification (CMMC) 2.0 Level 2, the company is strengthening its…
Added 2 hours ago
Canada Impact+ Emerging Leader in the Chemistry of Wildfires - Assistant Professor
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Added 3 hours ago
Accountant II, AR
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Vancouver, BC
Support month-end and year-end close requirements, including account reconciliations, aging reviews, accrual support, audit requests, and other financial analysis as assigned.
Added 3 hours ago
Accountant II, AR
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
Support month-end and year-end close requirements, including account reconciliations, aging reviews, accrual support, audit requests, and other financial analysis as assigned.
Added 3 hours ago
Project Finance Administrator, Research Accounting
University of Calgary
Calgary, AB
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Added 3 hours ago
Gallery Coordinator, Department of Art and Art History, Faculty of Arts
University of Calgary
Calgary, AB
Full-time
This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 1.
Added 4 hours ago
Social Media Coordinator, Department of Art and Art History, Faculty of Arts
University of Calgary
Calgary, AB
Internship
This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 1.
Added 4 hours ago
Analyst, ERP Systems, ERP Finance
University of Calgary
Calgary, AB
Full-time
…Management, Internal Controls, Enterprise Reporting, and academic and administrative units to support reliable ERP Finance service delivery, accurate financial data, effective controls, and…
Added 4 hours ago
Manager of Finance Operations
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Toronto, ON · North York, ON
$75,000 to $85,000 CAD / year
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Added 4 hours ago
Pharmacy Assistant II
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BC · Fraser Valley C, BC
Full-time
Administrative Duties: cycle counts, narcotic counts, return to stocks, TML’s, manual third parties
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Coordinator, Community Engagement
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Toronto, ON
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Work with the Manager, Community Engagement to develop and execute a youth engagement strategy to support the positive experience of youth in MLSE LaunchPad programs
Added 4 hours ago
Community Support Worker II (CSWII -16.26.03)
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Daily supporting clients to work towards their Individual Support Plan - client goals and identified measurable outcomes.
Added 4 hours ago
Canada Customer Service Representative
Mouser
Kitchener, ON
Full-time
· Supports local Customer Service teams, and provides support for other teams when needed.
Added 4 hours ago
Business Support Specialist II
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Mississauga, ON
$67,700 to $111,500 CAD / year
Full-time
…you'll help shape the tools, systems, and experiences that support our business today and into the…
Added 4 hours ago
Addictions Counsellor - Term
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Added 5 hours ago
Sessional Lecturer- eMHI2004H: Human Factors & System Design in Healthcare
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Added 6 hours ago
Pharmacy Assistant II - FT
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Added 6 hours ago
INTERMEDIATE SECRETARY (BAND LEVEL 4)
Memorial University, Newfoundland and Labrador
St. John's, NL
Full-time
With supervision from the Administrative Staff Specialist II and reporting to the PGME Coordinator, the Intermediate Secretary will provide administrative support to the Associate Dean and…
Added 6 hours ago
ADMINISTRATIVE STAFF SPECIALIST II (BAND LEVEL 7)
Memorial University, Newfoundland and Labrador
St. John's, NL
Full-time
The Administrative Staff Specialist II will be responsible for providing comprehensive financial and administrative support to the Senior Administrative Officer of the School of Music.…

Mouser

Canada Customer Service Representative

Kitchener, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

· Provides optimal customer experience, exhibiting Mouser values to each customer.

· Accurately processes various types of customer requests, including but not limited to orders,

special handling, quotes, returns, catalogs, samples, product information, and information

regarding Mouser services.

· Determines customer expectations and provides options to meet their needs.

· Generates new and repeat business through customer service initiatives and offering

associated products and promotional items.

· Follows up with customers to ensure on going customer satisfaction.

· Promotes and maintains high standards of quality and service excellence.

· Processes work in a timely manner and meets daily productivity objectives; displays a sense of

urgency while achieving quality and productivity goals.

· Researches and expedites customer requests.

· Monitors and ensures delivery date and product quality to meet customer requirements.

· Provides price and delivery quotes to customer within company specified deadlines.

· Understands and is able to correctly work with multiple currencies and other requirements with

regard to processing international orders.

· Effective time management and planning/organizing skills.

· Self-motivated and results oriented.

· Effective interaction with individuals and groups both inside and outside of the organization

and works effectively as a team contributor on all assignments.

· Maintains a high level of commitment to achieve goals.

· Effective performance independently or as part of a team.

· Ability to build relationships with key customers, pro-active approach to customer service.

· Strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions

before execution.

· Supports local Customer Service teams, and provides support for other teams when needed.

· Provides Chat support as required, local language plus other required languages.

· Regular attendance at work is an essential part of the job.

· Adapts to changing situations and restructures tasks and priorities as changes occur within the

· business and organization.

· Works well under the pressure of deadlines.

· Supports and participates in the company's total quality and customer service expectations.

· Understands the business and customer needs and provides constructive feedback using the internal feedback tool.

· Trustworthy and maintains confidentiality.

Other duties as assigned.

SKILLS & CERTIFICATIONS

· Professional verbal and written communication in local language (minimum), including in a

· telephone environment. Additional languages may be required.

· Fluent reading and writing in English.

· PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word,

Excel, Outlook, and other software.

· Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.

· Able and willing to use our telephone headsets.

JOB LEVELS

Customer Service Representative I

· Exhibits the desire to provide excellent service, carry out correspondences in a professional

· and courteous manner, and interact directly with customers as needed.

· Exhibits motivation and ability to advance.

Customer Service Representative II

Requirements

· 2+ years customer service experience required. For internal candidates, experience can be a combination of internal and external experience.

· Internal Candidates:

o Successful completion of Customer Service Representative I Professional Progression Plan.

o Consistently meets or exceeds Customer Service Representative II performance metric

requirements.

o Overall Effective Performance as Customer Service Representative I.

o Takes initiative to expand knowledge for position utilizing all available sources.

· External Candidates:

o Exhibits competencies and experience to perform at level II.

Customer Service Representative III

Requirements

· 4+ years customer service experience required. For internal candidates, experience can be a combination of internal and external experience.

· Internal Candidates:

o Successful completion of Customer Service Representative II Professional Progression Plan.

o Consistently meets or exceeds Customer Service Representative III performance metric requirements.

o Overall Highly Effective Performance as Customer Service Representative II.

o Supports with updates on work queue status.

o Proven ability to work independently.

o Supports new hires and existing team members (CSR I & II)

o Successful collaboration with others to ensure service excellence requirements are met.

· External candidates:

o Exhibits competencies and experience to perform at level III.

Senior Customer Service Representative

· Successfully performs all Customer Service duties.

· Actively supports the team by providing assistance for complex or uncommon requests and

best practices.

· Handles first level escalations.

· Responsible for daily reports.

· Liaison with other teams for assistance when needed for ensuring service excellence.

· Supports local CS training needs when necessary.

· Provides support with projects.

· Ensures workflow is maintained if coordinator and management are not available.

· Pro-active involvement in Team Talk planning.

· Team subject matter expert.

Requirements

· 6+ years customer service experience required.

· Internal candidates:

o Experience can be a combination of internal and external experience.

o Minimum Highly Effective performance in current role.

o Successful completion of Customer Service Representative III Professional Progression Plan.

o Consistently meets or exceeds Senior Customer Service Representative performance metric requirements.

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.

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More about this job

Responsibilities

The Customer Service Representative is responsible for processing customer orders, quotes, and inquiries while maintaining high standards of service excellence. They must proactively manage customer relationships, resolve issues, and collaborate with internal teams to ensure timely delivery and satisfaction.

Requirements

Candidates must possess strong communication skills and proficiency in Microsoft Office applications. Depending on the level, the role requires between 2 to 6+ years of relevant customer service experience.

Skills

Customer service
Order processing
Communication
Problem solving
Negotiation
Time management
Microsoft Office
Data entry
Analytical skills
Relationship building
Multitasking
Technical support
Conflict resolution
Attention to detail
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Semiconductors
Electronic Components
Microsoft Windows
Microsoft Word
Microsoft Excel
Microsoft Outlook
Data Analysis
Negotiation
Relationship Management
Productivity
Quality Assurance
Logistics
Supply Chain
Technical Support
Communication
Problem Solving
Time Management
Team Collaboration
Reporting
Training
Escalation Management
Multilingual
Inventory Management

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