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Mouser

Customer Development Representative

Kitchener, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

Effectively and creatively communicates Mouser’s overall value to customers.
Increase sales from existing assigned customer accounts by locating and identifying new business opportunities and building rapport and relationship with key decision makers.
Work with Customer Service Representatives and Management to penetrate shared Customer Development accounts more deeply.
Interacts effectively and professionally with others and able to initiate, establish and maintain highly effective business relationships with internal and external business contacts of various cultures. Able to communicate with people at all levels.
Demonstrated ability to convert prospects and close sales while maintaining established sales goals with existing customers.
Follow up on customer submitted requests for quotation.
Relies on experience and judgment to plan and accomplish goals while performing a variety of complicated tasks.
Plans and analyzes the impact of decisions before execution. Expand product knowledge utilizing all available sources.

SKILLS & CERTIFICATIONS

Desire and ability to build customer relationships with a very outgoing and mature personality.
Highly organized with very effective time management skills.
Possesses the highest level of ethics and integrity.
Detailed and thorough in work habits including detailed documentation.
Strong presentation skills, ability to effectively present information to a group of people at all levels. Presentations may be done with virtual or on-site meetings.
Strong written and verbal communication skills - equally strong listening skills.
Demonstrated ability to convert prospects and close deals.
Able to perform basic calculations and mathematical figures.
Ability to verbalize and express themselves well in a telephone environment with a clear enunciation of local language and English.
Must be internet savvy and familiar with Internet E-Commerce. PC experience in a Microsoft Windows environment, proficient with internet e-mail, Microsoft Word, Excel, Outlook, and other software. Experience with CRM (Salesforce) software is preferred.
Ability to read and understand a terminal/PC screen and printed reports.

JOB LEVELS

Customer Development Representative

Requirements

Bachelor’s degree in Business, Communications, Marketing or an acceptable combination of education and experience.
2+ years business to business sales experience required. For internal candidates, experience can be a combination of internal and external experience.

Customer Development Specialist

Focus on building customer relationships from a foundational knowledge to a more strategic business strategy and growth-minded activities.
Consistently meet the CDR II level benchmark goals
Field marketing, customer events and trade show activity may be required.

Requirements

4+ years business to business sales experience required. For internal candidates, experience can be a combination of internal and external experience.
Consistently meeting or exceeding the expectations of a CDR, demonstrated ability to meet the CDR benchmark goals for a period of twelve months prior to advancement.

Senior Customer Development Specialist

Focus on Maintaining deep relationships with customers through ongoing business discussions while developing a company understanding of the global footprint and complete competitive footprint of a customer.
Field marketing, customer events and trade show activity may be required.
Assistance with training, coaching, mentoring peers may be required.
Team subject matter expert.

Requirements

6+ years business to business sales experience required.
Internal candidates:
- Experience can be a combination of internal and external experience.
- Minimum Highly Effective performance in current role.
Consistently meeting or exceeding the expectations of a Sr Customer Development Specialist.

Demonstrated ability to meet Sr Customer Development Specialist benchmark goals for a period of six months prior to advancement.

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.

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More about this job

Responsibilities

The Customer Development Representative is responsible for driving incremental sales growth within assigned accounts by identifying new business opportunities and building strong relationships with key decision makers. They will collaborate with internal teams to execute growth strategies and manage customer requests for quotations.

Requirements

Candidates must possess a bachelor's degree in Business, Communications, or Marketing, along with at least 2 years of business-to-business sales experience. Proficiency in Microsoft Office, CRM software, and strong verbal and written communication skills are required.

Skills

Sales
Account management
Relationship building
Communication
Time management
Presentation skills
Customer service
CRM
Salesforce
Microsoft Office
Internet e-commerce
Mathematical calculations
Negotiation
Prospecting
Strategic planning
Business development

Visa sponsorship

Not detected in the job text

Keywords

Sales
Account management
Business-to-business
Semiconductors
Electronic components
CRM
Salesforce
Microsoft Word
Microsoft Excel
Microsoft Outlook
E-commerce
Relationship marketing
Strategic planning
Prospecting
Customer service
Lead generation
Business development
Presentation skills
Time management
Communication skills
Data analysis
Reporting
Global distribution
Supply chain
Technical sales

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