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Added 33 mins ago
Mentorship Associate
The CUS
Vancouver, BC
The Mentorship Associate supports the VP Events & External by managing the day-to-day mentorship experience within Casing Junior Development. The role focuses on building strong…
Added 1 hour ago
SD
Pharmacovigilance Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 1 hour ago
BC
Program Assistant, Full-time Programs
British Columbia Institute of Technology
North Vancouver, BC
- $56,241 to $60,872 CAD / year
- Full-time
- Contract
…collaboratively with the Co-op Coordinator, Department Heads, Associate Dean, faculty and other support staff, Registration, library and students to ensure efficient and effective…
Added 1 hour ago
SD
Pharmacovigilance Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 1 hour ago
M
Member Experience Associate
Movati
Burlington, ON
- Full-time
Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:
Added 2 hours ago
S
Business Development Representative - SMT
Solink
Remote, Canada
- $68,500 to $85,000 CAD / year
- Full-time
- Remote
Reports To: Dylan Monsinger, Associate Manager, Business Development
Added 2 hours ago
SD
Pharmacovigilance Specialist
Shoppers Drug Mart
Mississauga, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 2 hours ago
SD
Pharmacovigilance Specialist
Shoppers Drug Mart
Mississauga, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 2 hours ago
MD
Application and Data Support Specialist - Information Technology Spec 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…of experience; a bachelor’s degree for one (1) year; and an associate’s degree for six (6)…
Added 2 hours ago
QU
Faculty Operations Coordinator
Queen's University
Kingston, ON
- $62,142 to $75,772 CAD / year
- Temporary
Manage and coordinate calendars for the Department Head, Associate Director[CK1.1], and Program Medical Directors including scheduling meetings, resolving conflicts, and prioritizing…
Added 2 hours ago
A
Facilities Associate - $23.00/hr
Article
Vancouver, BC
- $23 CAD / hour
- Full-time
…challenging, meaningful problems. As the Facility Operations Associate, you’re a Swiss Army knife who is happy to do whatever is needed for our headquarters operations. This means you’ll be…
Added 2 hours ago
RW
Senior Associate Advisor
RBC Wealth Management
Toronto, ON
- Full-time
We are expanding the team and are looking for an experienced Associate Advisor to work alongside our investment and wealth and estate planning professionals.
Added 2 hours ago
M
Business Development Associate
Manulife
Montreal, QC
- Full-time
Added 2 hours ago
MD
Emergency Preparedness & Response Assistant Division Director - Health Assistant Division Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…substitute for 18 months; a bachelor’s degree for one year; an associate degree for six…
Added 2 hours ago
A
Facilities Associate - $23.00/hr
Article
Vancouver, BC
- $23 CAD / hour
- Full-time
…challenging, meaningful problems. As the Facility Operations Associate, you’re a Swiss Army knife who is happy to do whatever is needed for our headquarters operations. This means you’ll be…
Added 3 hours ago
MD
IT Business Manager - State Prog Admin Manager Prin
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…Bachelor’s degree may substitute for one year of experience; Associate’s degree may substitute for six months of…
Added 3 hours ago
MD
Security Technology Specialist - ITS3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…of experience; a bachelor’s degree for one (1) year; and an associate’s degree for six (6)…
Added 3 hours ago
MD
Security Operational Analyst - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…of experience; a bachelor’s degree for one (1) year; and an associate’s degree for six (6)…
Added 3 hours ago
Undergraduate Assistant
University of Toronto
Toronto, ON
…general supervision of the Manager, Undergraduate Programs and Associate Chair, Undergraduate Statistics, and in consultation with faculty and instructors, the incumbent is responsible for…
Added 5 hours ago
HE
Marketing Associate
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
…interactions. Now, we're looking for an Entry-Level Marketing Associate who's ready to jump in, learn by doing, and bring fresh energy to the…
Added 9 hours ago
TH
Department Supervisor Full-Time - 7052 Regina
The Home Depot Canada
Regina, SK
- Full-time
Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
Added 11 hours ago
MC
Communications Coordinator (12-month contract)/Coordonnateur ou coordonnatrice des communications (contrat 12 mois)
Make-A-Wish Canada
Halifax, NS
- Full-time
Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish^® Canada
Added 13 hours ago
UO
Student Services Support Coordinator
University of Waterloo
Stratford, ON · Digital Media Stratford
- Full-time
Provides support to the Associate Director, Undergraduate, in facilitating the GBDA study abroad program through duties that include, but are not limited too;
Added 16 hours ago
Donor Centre Associate - Blood Collection
Canadian Blood Services
Toronto, ON · Scarborough, ON
Canadian Blood Services is looking for a Regular part-time Donor Centre Associate - Blood Collection to join our dynamic Collections team in our ON-Scarborough donor centre.
Added 18 hours ago
CC
Manager, Premium Services (Rogers Place)
Compass Canada
Edmonton, AB
- Full-time
Hire and schedule hourly team members to meet event needs while maintaining operational efficiency

Movati

Member Experience Associate

Burlington, ON, L7L 6M6, Canada

Ontario: Hourly wage range: $17.60 - $23.00/hour. · Full-time

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Job details

Pay: Ontario: Hourly wage range: $17.60 - $23.00/hour.
Job type: Full-time
Experience: 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
Posting language: English
Posted: Oct 28, 2026

Original job description

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.

We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you!

In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail-oriented team members in our building. If you thrive in an environment where multi-tasking, and flexibility is necessary then this role is for you! Your typical work day will be full of interaction and engagement with guests, which also means ensuring they receive the best experience possible from the moment they walk in our doors.

We’ve got so much more we want to tell you, so here it goes:

Role

Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:

Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
Provide exceptional customer service to retail operations (cafe and pro-shop)
Ensure cleaning duties are completed and maintained in a safe and timely manner
Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
Responsible for all sales transactions
Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
Assists with member experience events throughout the club as needed

Ontario: Hourly wage range: $17.60 - $23.00/hour.

The posting is for an existing, currently open position.

The compensation will be determined based on experience, skills set, education and training, and other organizational needs.

Qualifications

High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
Current CPR & First Aid are required and must be maintained through employment

Perks

We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.

Since 1997, we’ve built the foundation of MOVATI Athletic on our 5 Core Values: Care, Commitment, Authenticity, Diversity, and Work Ethic. Over the next several years, we plan to do the same. Our promise at MOVATI is to help you feel welcome, feel comfortable, and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

***MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.***

Click that button and apply now!

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More about this job

Responsibilities

Deliver an outstanding member and guest experience by providing customer service, resolving concerns, promoting club programs and services, and supporting retail operations. Process sales, complete administrative and cleaning duties, and assist with member events while escalating serious concerns to management.

Requirements

A high school diploma or equivalent experience is an asset, and customer-service certifications or workshops are strongly preferred. Related customer service experience is an asset, and current CPR and First Aid certifications are required and must be maintained.

Skills

Customer Service
Member Experience
Conflict Resolution
Communication
Multitasking
Flexibility
Attention to Detail
Sales Transactions
Retail Operations
Administrative Tasks
Cleaning and Safety
Product and Program Knowledge
Event Support
CPR
First Aid

Benefits

Complimentary Membership
Free Uniform
Flexible Scheduled Hours
Ongoing Training
Benefits Eligibility After Three Months for Full-Time Employees

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Member Experience
Member Concerns
Conflict Resolution
Retail Operations
Cafe
Pro-Shop
Sales Transactions
Administrative Tasks
Cleaning Duties
Workplace Safety
Programs
Products
Services
Member Events
CPR
First Aid
Fitness
Hospitality
Retail

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