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Added 14 mins ago
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Personal Banking Associate
TD
AB
- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 14 mins ago
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Personal Banking Associate Trainee
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- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 14 mins ago
YS
Manager, Mental Health Services
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Toronto, ON
- Full-time
…poverty, going beyond immediate needs by offering wrap-around support via holistic programs and services, and a pathway which enables vulnerable youth, families in need, adults experiencing…
Added 14 mins ago
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*Head Office
- Full-time
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Added 14 mins ago
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Quality Assurance Engineer, Marketplace
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We are looking for a Quality Assurance Engineer for our Marketplace team.
Added 14 mins ago
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Added 28 mins ago
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IT Internal Auditor
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Manager, Internal Controls
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- Full-time
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Added 28 mins ago
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Internal Auditor (Business Control & IT)
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Added 28 mins ago
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CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
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Bolton, ON
- Full-time
Investigate and perform root cause analysis on non-conformance and scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 28 mins ago
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Product Development Engineer
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Added 28 mins ago
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Program Assistant
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- $56,241 to $60,872 CAD / year
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Added 28 mins ago
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Added 28 mins ago
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Added 28 mins ago
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Added 28 mins ago
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Added 28 mins ago
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- Full-time
…Project Manager, Digital Services and Governance to join our team in our Edmonton or Calgary offices. In this role you will be responsible for esponsible for planning and delivering Digital…
Added 28 mins ago
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Added 28 mins ago
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Movati

Member Experience Associate

Burlington, ON, L7L 6M6, Canada

Ontario: Hourly wage range: $17.60 - $23.00/hour. · Full-time

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Job details

Pay: Ontario: Hourly wage range: $17.60 - $23.00/hour.
Job type: Full-time
Experience: 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
Posting language: English
Posted: Oct 28, 2026

Original job description

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.

We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you!

In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail-oriented team members in our building. If you thrive in an environment where multi-tasking, and flexibility is necessary then this role is for you! Your typical work day will be full of interaction and engagement with guests, which also means ensuring they receive the best experience possible from the moment they walk in our doors.

We’ve got so much more we want to tell you, so here it goes:

Role

Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:

Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
Provide exceptional customer service to retail operations (cafe and pro-shop)
Ensure cleaning duties are completed and maintained in a safe and timely manner
Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
Responsible for all sales transactions
Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
Assists with member experience events throughout the club as needed

Ontario: Hourly wage range: $17.60 - $23.00/hour.

The posting is for an existing, currently open position.

The compensation will be determined based on experience, skills set, education and training, and other organizational needs.

Qualifications

High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
Current CPR & First Aid are required and must be maintained through employment

Perks

We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.

Since 1997, we’ve built the foundation of MOVATI Athletic on our 5 Core Values: Care, Commitment, Authenticity, Diversity, and Work Ethic. Over the next several years, we plan to do the same. Our promise at MOVATI is to help you feel welcome, feel comfortable, and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

***MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.***

Click that button and apply now!

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More about this job

Responsibilities

Deliver an outstanding member and guest experience by providing customer service, resolving concerns, promoting club programs and services, and supporting retail operations. Process sales, complete administrative and cleaning duties, and assist with member events while escalating serious concerns to management.

Requirements

A high school diploma or equivalent experience is an asset, and customer-service certifications or workshops are strongly preferred. Related customer service experience is an asset, and current CPR and First Aid certifications are required and must be maintained.

Skills

Customer Service
Member Experience
Conflict Resolution
Communication
Multitasking
Flexibility
Attention to Detail
Sales Transactions
Retail Operations
Administrative Tasks
Cleaning and Safety
Product and Program Knowledge
Event Support
CPR
First Aid

Benefits

Complimentary Membership
Free Uniform
Flexible Scheduled Hours
Ongoing Training
Benefits Eligibility After Three Months for Full-Time Employees

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Member Experience
Member Concerns
Conflict Resolution
Retail Operations
Cafe
Pro-Shop
Sales Transactions
Administrative Tasks
Cleaning Duties
Workplace Safety
Programs
Products
Services
Member Events
CPR
First Aid
Fitness
Hospitality
Retail

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