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Added 9 mins ago
TS
Store Associate
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- Part-time
Added 9 mins ago
TS
Store Associate
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CT
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TG
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TG
Reception + Retail Associates
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Added 9 mins ago
TT
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Seasonal Retail Sales Associate, Champlain Mall
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Added 9 mins ago
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Added 9 mins ago
Retail Sales Associate, Greenwood
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Added 9 mins ago
Seasonal Retail Sales Associate, St. Stephen
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Added 24 mins ago
CC
Assistant Store Manager
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- $19.5 to $21.5 CAD / hour
- Full-time
Our retail Assistant Store Manager (ASM) at the North Bay, ON location is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively…
Added 24 mins ago
CC
Retail Store Manager
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- $50,000 CAD / year
- Full-time
Our retail Cannabis Retail Store Manager (SM) at our North Bay, ON location is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working…
Added 24 mins ago
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Retail Sales Associate
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Toronto, ON · Bathurst & Steeles, North York, ON
- $17.95 CAD / hour
- Part-time
Canna Cabana is actively seeking Part-Time Sales Associates who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and…
Added 24 mins ago
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Fashion Associate (Seasonal - Part time) - Outlet Collection Winnipeg
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Associé / Associée de Magasin de Détail Temps partiel Winners/HomeSense – Carrefour Angrignon
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To maximize sales of beauty products and services sold by Shoppers Drug Mart
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Beauty Specialist, Hourly Part Time Flexible Shifts
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- Part-time
To maximize sales of beauty products and services sold by Shoppers Drug Mart
Added 24 mins ago
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Added 24 mins ago
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Spécialiste Beauté, rémunéré(e) à l’heure temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Rosemère, QC
- Full-time

Movati

Member Experience Associate

Burlington, ON, L7L 6M6, Canada

Ontario: Hourly wage range: $17.60 - $23.00/hour. · Full-time

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Job details

Pay: Ontario: Hourly wage range: $17.60 - $23.00/hour.
Job type: Full-time
Experience: 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
Posting language: English
Posted: Oct 28, 2026

Original job description

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.

We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you!

In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail-oriented team members in our building. If you thrive in an environment where multi-tasking, and flexibility is necessary then this role is for you! Your typical work day will be full of interaction and engagement with guests, which also means ensuring they receive the best experience possible from the moment they walk in our doors.

We’ve got so much more we want to tell you, so here it goes:

Role

Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:

Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
Provide exceptional customer service to retail operations (cafe and pro-shop)
Ensure cleaning duties are completed and maintained in a safe and timely manner
Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
Responsible for all sales transactions
Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
Assists with member experience events throughout the club as needed

Ontario: Hourly wage range: $17.60 - $23.00/hour.

The posting is for an existing, currently open position.

The compensation will be determined based on experience, skills set, education and training, and other organizational needs.

Qualifications

High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
Current CPR & First Aid are required and must be maintained through employment

Perks

We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.

Since 1997, we’ve built the foundation of MOVATI Athletic on our 5 Core Values: Care, Commitment, Authenticity, Diversity, and Work Ethic. Over the next several years, we plan to do the same. Our promise at MOVATI is to help you feel welcome, feel comfortable, and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

***MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.***

Click that button and apply now!

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More about this job

Responsibilities

Deliver an outstanding member and guest experience by providing customer service, resolving concerns, promoting club programs and services, and supporting retail operations. Process sales, complete administrative and cleaning duties, and assist with member events while escalating serious concerns to management.

Requirements

A high school diploma or equivalent experience is an asset, and customer-service certifications or workshops are strongly preferred. Related customer service experience is an asset, and current CPR and First Aid certifications are required and must be maintained.

Skills

Customer Service
Member Experience
Conflict Resolution
Communication
Multitasking
Flexibility
Attention to Detail
Sales Transactions
Retail Operations
Administrative Tasks
Cleaning and Safety
Product and Program Knowledge
Event Support
CPR
First Aid

Benefits

Complimentary Membership
Free Uniform
Flexible Scheduled Hours
Ongoing Training
Benefits Eligibility After Three Months for Full-Time Employees

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Member Experience
Member Concerns
Conflict Resolution
Retail Operations
Cafe
Pro-Shop
Sales Transactions
Administrative Tasks
Cleaning Duties
Workplace Safety
Programs
Products
Services
Member Events
CPR
First Aid
Fitness
Hospitality
Retail

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