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Added 2 mins ago
TC
Class 1 Company Driver - Fly in, fly out - 700
Tri-Line Carriers LP
Nanaimo, BC
- Full-time
…throughout Western Canada and Central US States. Our experienced team of professionals provide exceptional service to a variety of industries including oil and gas, manufacturing,…
Added 2 mins ago
KT
Class 1 Owner Operator - Become an OO
Kindersley Transport Ltd.
Vancouver, BC
- Full-time
Whether you're already driving for Edge or looking to join our team, we'll help you take the next step toward truck ownership. The role is an open dispatch role running coast to coast.
Added 2 mins ago
R|
Clinical Research Nurse - Occasional Pool
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Communicates with the patient and their family, the interdisciplinary team, his pairs or the support staff,
Added 2 mins ago
CM
Crew Member
Chipotle Mexican Grill
Whitby, ON
- Full-time
…our exceptional customer service and it’s up to each of our team members to create the friendly atmosphere that our customers expect and enjoy. So, whether you have experience as a…
Added 2 mins ago
PR
Medical Device Reprocessing Technician
Peterborough Regional Health Centre
Peterborough, ON
- Part-time
As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a…
Added 2 mins ago
PR
Clerk - 4, Outpatient Pool - Pre-Op, SOP, Endoscopy
Peterborough Regional Health Centre
Peterborough, ON
- Part-time
As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a…
Added 2 mins ago
SJ
OSP Intake Worker - Bilingual English and French
St. Joseph's Healthcare Hamilton
Hamilton, ON
- Full-time
The OSP Intake Worker will work in collaboration with the OSP West centralized intake team and be responsible for various screening intake triage and referral management processes…
Added 2 mins ago
SJ
ENP Technologist
St. Joseph's Healthcare Hamilton
Hamilton, ON
- Part-time
Demonstrates ability to work independently and to work collaboratively as a member of a multidisciplinary health care team
Added 2 mins ago
SJ
Registered Practical Nurse - 7 Surgical
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
…skilled and dedicated interdisciplinary health professional team work collaboratively to provide care for patients in order to help restore and maintain function as quickly and safely as…
Added 2 mins ago
SJ
Clinical Extern - Post Acute
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
Ability to work as a member of a team and request guidance and consultation
Added 2 mins ago
SJ
Registered Nurse - 7 Surgical
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
…skilled and dedicated interdisciplinary health professional team work collaboratively to provide care of patients in order to help restore and maintain function as quickly and safely as…
Added 2 mins ago
SJ
Social Worker
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
Able to work effectively both in a team environment and as an independent professional
Added 2 mins ago
SJ
Registered Nurse (RN)
St. Joseph's Healthcare Hamilton
Hamilton, ON · SHF
- Part-time
…pathway. The main focus of the SHF unit and our interdisciplinary team is special assessment treatment and rehabilitation of elderly patients with special needs in order to achieve optimal…
Added 2 mins ago
SJ
Registered Practical Nurse - SHF
St. Joseph's Healthcare Hamilton
Hamilton, ON · SHF
- Part-time
…pathway. The main focus of the SHF unit and our interdisciplinary team is special assessment treatment and rehabilitation of elderly patients with special needs in order to achieve optimal…
Added 2 mins ago
SJ
Registered Nurse
St. Joseph's Healthcare Hamilton
Hamilton, ON · SHF
- Part-time
…pathway. The main focus of the SHF unit and our interdisciplinary team is special assessment treatment and rehabilitation of elderly patients with special needs in order to achieve optimal…
Added 2 mins ago
SJ
Registered Practical Nurse - SHF
St. Joseph's Healthcare Hamilton
Hamilton, ON · SHF
- Full-time
…pathway. The main focus of the SHF unit and our interdisciplinary team is special assessment treatment and rehabilitation of elderly patients with special needs in order to achieve optimal…
Added 17 mins ago
UO
Senior Web Developer
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
…management, and training for the web community. May supervise a team of Web Developers and/or Web Content Management…
Added 31 mins ago
CH
Speech Language Pathologist
Centralus Health
St. Joseph's, NL · St Josephs, NL
- Full-time
Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the…
Added 31 mins ago
CH
Physical Therapist - School Based
Centralus Health
St. Joseph's, NL · St Josephs, NL
- Full-time
Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the…
Added 31 mins ago
CH
Certified Athletic Trainer - Sports Medicine
Centralus Health
St. Joseph's, NL · St Josephs, NL
- Full-time
Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the…
Added 31 mins ago
A
Subcontracts Specialist
Actalent
North Vancouver, BC
- $44 to $53 CAD / hour
- Contract
Ability to work effectively with limited direction while functioning as a key member of a project team.
Added 31 mins ago
BT
Staff Accountant for Dresden
Baker Tilly Canada
ON · Chatham-Kent, ON
- Full-time
…position has been established to support our growth, expand our team, and we are excited to welcome a new team member to help us achieve our…
Added 31 mins ago
DB
Part Time Bridal Sales
David's Bridal
Mississauga, ON
- $16 to $25.8 CAD / hour
- Part-time
…confidence. Know when to escalate and partner with leadership…
Added 31 mins ago
YO
Front Desk Staff - Community Y
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Internship
Attend team meetings and training sessions as needed, staying informed on YMCA policies, programs, and member engagement strategies.
Added 31 mins ago
Public Health Nurse (Infectious Diseases)
Region of Waterloo
Cambridge, ON · Kitchener, ON · Waterloo, ON
…for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our…

Movati

Member Experience Associate

Ottawa, ON, K2V 0B2, Canada

Hourly wage range: $17.60 - $23.00/hour. · Full-time

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Job details

Pay: Hourly wage range: $17.60 - $23.00/hour.
Job type: Full-time
Experience: 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
Posting language: English
Posted: Oct 28, 2026

Original job description

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.

We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you!

In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail-oriented team members in our building. If you thrive in an environment where multi-tasking, and flexibility is necessary then this role is for you! Your typical work day will be full of interaction and engagement with guests, which also means ensuring they receive the best experience possible from the moment they walk in our doors.

We’ve got so much more we want to tell you, so here it goes:

Role

Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:

Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
Provide exceptional customer service to retail operations (cafe and pro-shop)
Ensure cleaning duties are completed and maintained in a safe and timely manner
Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
Responsible for all sales transactions
Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
Assists with member experience events throughout the club as needed
Must have closing availability (4:15pm-12:15am) Monday through Friday.

Hourly wage range: $17.60 - $23.00/hour.

The posting is for an existing, currently open position.

The compensation will be determined based on experience, skills set, education and training, and other organizational needs.

Qualifications

High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
Current CPR & First Aid are required and must be maintained through employment

Perks

We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.

Since 1997, we’ve built the foundation of MOVATI Athletic on our 5 Core Values: Care, Commitment, Authenticity, Diversity, and Work Ethic. Over the next several years, we plan to do the same. Our promise at MOVATI is to help you feel welcome, feel comfortable, and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

***MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.***

Click that button and apply now!

Apply About employer

More about this job

Responsibilities

The Member Experience Associate is responsible for providing exceptional customer service, managing member concerns, and handling retail operations. They also perform administrative tasks, maintain club cleanliness, and promote programs and services to members.

Requirements

Candidates should have at least one year of customer service experience and possess current CPR and First Aid certifications. A high school diploma or equivalent is considered an asset for this role.

Skills

Customer service
Multi-tasking
Sales transactions
Conflict resolution
Administrative tasks
Retail operations
Cleaning
Communication
CPR
First Aid

Benefits

Competitive wages
Complimentary membership
Free uniform
Flexible scheduled hours
Ongoing training
Benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Fitness
Hospitality
Leisure
Sales
Administrative
CPR
First Aid
Member Experience
Operations
Cleaning
Communication
Multi-tasking
Flexibility

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