Mental Health Worker, SOLO Program (Temporary, Full Time)

POSTING NUMBER: 2026-075 POSITION: Mental Health Worker, Temporary Full-Time UNION: HEU - MPA Certification PROGRAM: Supported Outreach Living Opportunity (SOLO) Program LOCATION: Surrey SALARY RANGE: Grid 34: $33.49 - $35.31 SCHEDULE: Monday to Friday: 0900 hrs to 1700 hrs HOURS OF PAY: 37.5 hours per week JOB DETAILS: Please refer to the job description for details of the position. QUALIFICATIONS: Please refer to the job description for qualifications and education required for the position. START DATE: ASAP

All employment is subject to a satisfactory result from a criminal record check through the Ministry of Public Safety and Solicitor General.

Please note that only those selected for interviews will be contacted. Thank you for your interest.

Internal applicants no later than 5:00pm on Tuesday, September 29, 2026.

External applicants no later than 5:00pm on Tuesday, October 6, 2026.

Job Description - Mental Health Worker

SOLO Program - Supported Outreach Living Opportunity Program

Classification Benchmark: Support Worker 2 Grid Level: 34 Collective Agreement: Community Subsector Association Reports to: Manager, SOLO

Job Summary

Assists chronically and episodically homeless clients with mental health and/or addictions issues to live successfully in the community by determining appropriate care to meet individual needs and situational requirements. Provides a variety of day-to-day physical, emotional, and social supports, advocacy, life skills assistance, information, resources and demonstrations.

Functions & Responsibilities

• Participates in case planning with clients and/or healthcare providers by performing duties such as interviewing clients to identify problems and needs, obtaining required information from a variety of sources such as families and care providers, documenting client needs and wants, and assisting clients to determine appropriate programs.
• Advocates for clients by problem solving in areas such as landlord-tenant disputes, financial assistance, accessing community resources, and obtaining volunteer or work placements.
• Observes clients, identifies and assesses potential emergency situations, and develops short-term strategies to deal with such situations. Reports medical, behavioural, and other problems as required. Provides feedback and input regarding clients’ needs, performance, and progress.
• Provides supportive feedback, demonstrations, modeling, and behaviour management to clients, their families, and their personal networks, to assist with the development of physical, social, emotional, and life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills.
• Provides medication support, in accordance with established policy.
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information.
• Facilitates clients’ physical, recreational, educational, and employment needs by performing duties such as arranging for clients to be transported to programs/services, assisting clients to attend appointments, and implementing programs.
• Carries out administrative transactions such as petty cash, client accounts, collecting rents and money from clients for personal items, completing forms and making deposits and withdrawals.
• Completes and maintains related records and documentation such as care plans, progress reports, statistics, and daily logs.
• Assists clients to search for housing, negotiate tenancy agreements, arrange for security deposits and payments of rent, acquiring furnishings and household items, and physically assisting with move.
• Receives client feedback, and inquiries and complaints, and responds as required.
• Orientates new staff by sharing job information.
• Provides direction to volunteer and or practicum students as required.
• Performs other related duties as assigned.
  
  

Education, Training & Experience

• B.A. in Behavioral Sciences or Diploma in Community Social Service - Mental Health preferred.
• Class 5 BC Driver’s License & Vehicle.
• Certificates in CPR, First Aid, and Non-Violent Crisis Intervention.
• Recent related experience in a like setting of two years.
• Or an equivalent combination of education, training, and experience.
• Or other qualifications determined to be reasonable and relevant to the level of work.
  
  

Skills & Abilities

• Physical ability to carry out the duties of the position.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to organize and prioritize.
• Ability to observe and recognize changes in clients.
• Ability to establish and maintain rapport with clients, staff and management, landlords and collateral service providers.
• Home management skills.
• Knowledge of Vancouver rental market and ability to seek out rental accommodations with clients and on client’s behalf when necessary
• Ability to instruct.
• Ability to analyze and resolve problems.
• Conflict resolution and crisis intervention skills.
• Advocacy skills.
• Knowledge of Psychosocial Rehabilitation and Concurrent Disorders including theories and methods.