Technical Support Specialist
- Mississauga, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 5-8 years' experience in electrical automation, industrial machinery, or manufacturing environments.
- Posting language
- English
- Posted
Original job description
Automation & Packaging Machinery
Join a Global Leader in Advanced Packaging Technology
Are you an experienced Electrical Automation Engineer or Technical Support Specialist looking for a role where you can make a real impact?
We are seeking a Technical Support Specialist to provide expert technical support for sophisticated automated packaging machinery throughout its lifecycle. Working closely with customers, Service, Engineering, Operations, and Retrofit teams, you will play a critical role in ensuring equipment performance, reliability, and customer satisfaction.
This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, customer interaction, and supporting leading-edge automation technology.
What You'll Be Doing
As a Technical Support Specialist, you will:
What We're Looking For
You are a hands-on technical professional who enjoys getting involved in solving real-world customer challenges. You combine strong technical expertise with excellent communication skills and a customer-first mindset. You thrive in a collaborative environment, take ownership of issues, and are motivated by delivering results.
Why Join Us?
If you have a passion for automation, technical problem-solving, and delivering exceptional customer support, we'd love to hear from you.
Apply now and help keep world-class packaging equipment operating at peak performance.
Join a Global Leader in Advanced Packaging Technology
Are you an experienced Electrical Automation Engineer or Technical Support Specialist looking for a role where you can make a real impact?
We are seeking a Technical Support Specialist to provide expert technical support for sophisticated automated packaging machinery throughout its lifecycle. Working closely with customers, Service, Engineering, Operations, and Retrofit teams, you will play a critical role in ensuring equipment performance, reliability, and customer satisfaction.
This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, customer interaction, and supporting leading-edge automation technology.
What You'll Be Doing
As a Technical Support Specialist, you will:
- Provide first-line technical support to customers, field technicians, and internal teams.
- Troubleshoot mechanical, electrical, controls, and programming-related issues.
- Support machine installations, commissioning, Site Acceptance Testing (SAT), Factory Acceptance Testing (FAT), and internal FAT activities.
- Assist with electrical debugging and controls validation to ensure systems perform according to design specifications.
- Support PLC program loading and basic programming activities on standard equipment.
- Work closely with Project Managers, Engineering, Assembly, and Service teams to resolve technical challenges efficiently.
- Update and maintain electrical documentation and schematics as required.
- Provide feedback and recommendations to improve machine performance and product quality.
- Help identify training requirements and support continuous improvement initiatives.
- Build strong relationships with customers through exceptional service and responsive communication.
What We're Looking For
- Degree, diploma, or equivalent technical education in Electrical Engineering or a related discipline.
- 5-8 years' experience in electrical automation, industrial machinery, or manufacturing environments.
- Strong troubleshooting skills across electrical control systems and industrial automation.
- Working knowledge of AutoCAD Electrical.
- Experience supporting machine commissioning, debugging, and technical problem resolution.
- Strong communication skills with the ability to engage customers and internal stakeholders effectively.
- Proficiency with Microsoft Office applications.
- Experience with high-speed packaging machinery.
- Knowledge of industrial safety standards, control-reliable design principles, and machine safety requirements.
- Experience supporting field service and aftermarket operations.
You are a hands-on technical professional who enjoys getting involved in solving real-world customer challenges. You combine strong technical expertise with excellent communication skills and a customer-first mindset. You thrive in a collaborative environment, take ownership of issues, and are motivated by delivering results.
Why Join Us?
- Work with advanced automation and packaging technology.
- Collaborate with experienced engineering and service professionals.
- Play a key role in supporting customers around the world.
- Contribute to continuous improvement and innovation.
- Build your career within a growing and dynamic global business.
If you have a passion for automation, technical problem-solving, and delivering exceptional customer support, we'd love to hear from you.
Apply now and help keep world-class packaging equipment operating at peak performance.
More about this job
Responsibilities
Provide technical support to customers, field technicians, and internal teams by troubleshooting mechanical, electrical, controls, and programming issues throughout the machinery lifecycle. Support installations, commissioning, acceptance testing, PLC activities, documentation updates, and continuous improvement in collaboration with engineering, service, and operations teams.
Requirements
Requires a degree, diploma, or equivalent technical education in Electrical Engineering or a related discipline, along with 5–8 years of experience in electrical automation, industrial machinery, or manufacturing. Candidates should have strong industrial controls troubleshooting skills, working knowledge of AutoCAD Electrical, commissioning and debugging experience, effective communication skills, and proficiency with Microsoft Office.
Skills
- Electrical Automation
- Industrial Automation
- Electrical Troubleshooting
- Controls Troubleshooting
- Mechanical Troubleshooting
- PLC Programming
- AutoCAD Electrical
- Machine Commissioning
- Electrical Debugging
- Controls Validation
- Factory Acceptance Testing
- Site Acceptance Testing
- Electrical Documentation
- Customer Support
- Technical Problem-Solving
- Microsoft Office
Visa sponsorship
Not detected in the job text
Categories
- Engineering
- Manufacturing
- Customer Service & Support
- Technology
- Security & Safety
Keywords
- Automation Machinery
- Packaging Machinery
- Electrical Automation
- Industrial Machinery
- Industrial Automation
- Electrical Control Systems
- PLC
- PLC Program Loading
- Basic Programming
- AutoCAD Electrical
- Machine Commissioning
- Electrical Debugging
- Controls Validation
- Factory Acceptance Testing
- Site Acceptance Testing
- Machine Installation
- Electrical Schematics
- Electrical Documentation
- High-Speed Packaging Machinery
- Industrial Safety Standards
- Control-Reliable Design
- Machine Safety
- Field Service
- Aftermarket Operations
- Microsoft Office
- Continuous Improvement