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Added 9 mins ago
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Mphasis

Systems Reliability Engineer

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

We are seeking a Systems Reliability Engineer to join the Technical Operations team. In this role, you will own the reliability and resiliency of a large-scale enterprise platform, ensuring that our services remain highly available, performant and secure. You will design and implement monitoring and alerting frameworks, lead incident response and drive the root cause analysis (RCA) process to continuously improve platform stability. This is an opportunity to be a Partner in Possibility - helping our clients deliver financial services experiences that are essential to everyday life.

What you will do:

Own the reliability, resiliency and availability of the Embedded Finance platform, proactively identifying and mitigating risks to service continuity.
Design, implement and maintain comprehensive monitoring and alerting frameworks leveraging Splunk, Dynatrace, Grafana and Datadog to provide end-to-end observability across the platform.
Define and track service level objectives (SLOs), service level indicators (SLIs) and error budgets to measure and improve platform health.
Lead and participate in incident response, serving as a technical driver during remediation calls and coordinating with impacted and impacting technical and product teams.
Own and advance the root cause analysis (RCA) process - investigating incidents, documenting the sequence of events and remediating actions, and clearly identifying underlying root causes to prevent recurrence.
Ensure timely creation and management of incident tickets (e.g., ServiceNow) and accurate incident tracking, aging and reporting.
Build automation and tooling to reduce toil, improve mean time to detection (MTTD) and mean time to resolution (MTTR), and increase operational efficiency.
Collaborate with engineering, product and risk stakeholders to embed reliability best practices into the platform lifecycle.

What you will need to have:

Hands-on experience with monitoring, observability and alerting tools, specifically Splunk, Dynatrace, Grafana and Datadog.
Proven experience operating and supporting a large-scale enterprise platform environment.
Demonstrated experience with incident response and leading or contributing to root cause analysis (RCA) processes.
Strong understanding of reliability engineering principles, including availability, resiliency, monitoring and alerting best practices.
Experience with ticketing and incident management workflows (e.g., ServiceNow).
Excellent communication skills, with the ability to drive remediation efforts and collaborate across technical, product and risk teams.

What would be great to have:

Experience in financial services, payments or embedded finance environments.
Proficiency with scripting or programming languages for automation (e.g., Python, Go, Bash).
Familiarity with cloud platforms, containerization and CI/CD pipelines.
Experience defining and managing SLOs, SLIs and error budgets

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More about this job

Responsibilities

Own the reliability, resiliency, and availability of the Embedded Finance platform by building observability and alerting, defining service health measures, and identifying risks. Lead incident response and root cause analysis, manage incident tracking, and develop automation to reduce operational toil and improve recovery times.

Requirements

Requires hands-on experience with Splunk, Dynatrace, Grafana, and Datadog, along with experience supporting large-scale enterprise platforms and contributing to incident response and root cause analysis. Candidates should understand reliability engineering and incident management, communicate effectively across teams, and ideally bring financial services experience, automation programming skills, cloud and CI/CD familiarity, or experience managing SLOs and error budgets.

Skills

Reliability Engineering
Incident Response
Root Cause Analysis
Monitoring
Observability
Alerting
Splunk
Dynatrace
Grafana
Datadog
Service Level Objectives
Service Level Indicators
ServiceNow
Automation
Scripting
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Embedded Finance
Financial Services
Enterprise Platform
Reliability Engineering
Resiliency
Availability
Monitoring
Observability
Alerting
Splunk
Dynatrace
Grafana
Datadog
Service Level Objectives
Service Level Indicators
Error Budgets
Incident Response
Root Cause Analysis
ServiceNow
Incident Management
Automation
Mean Time to Detection
Mean Time to Resolution
Python
Go
Bash
Cloud Platforms
Containerization
CI/CD
Payments

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