IT Asset & Hardware Fulfillment Specialist - CA
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 2 to 4 years of experience in hardware fulfillment, shipping and receiving, inventory operations, IT support, or a related role.
- Posting language
- English
- Posted
Original job description
About Mpoynt
MPOYNT helps organizations simplify and scale endpoint management through innovative technology solutions and managed services. We are building a high-performing Hardware Fulfillment team responsible for deploying, managing, and supporting technology assets throughout their lifecycle.
As an IT Asset & Hardware Fulfillment Specialist, you will be responsible for device provisioning, inventory management, shipping and receiving, repairs, and asset lifecycle activities. You will work with technical, project, and service teams to help ensure devices are deployed accurately and on time.
This is a full-time, in-person role located in our Toronto, ON office.
Responsibilities
EQUAL OPPORTUNITY STATEMENT
MPOYNT is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial or local laws.
Applicants must be legally eligible to work in the Canada, sponsorship is not available for this role.
MPOYNT helps organizations simplify and scale endpoint management through innovative technology solutions and managed services. We are building a high-performing Hardware Fulfillment team responsible for deploying, managing, and supporting technology assets throughout their lifecycle.
As an IT Asset & Hardware Fulfillment Specialist, you will be responsible for device provisioning, inventory management, shipping and receiving, repairs, and asset lifecycle activities. You will work with technical, project, and service teams to help ensure devices are deployed accurately and on time.
This is a full-time, in-person role located in our Toronto, ON office.
Responsibilities
- Provision, stage, and configure laptops, desktops, smartphones, tablets, and network equipment.
- Receive and track IT assets, peripherals, and shipping materials, maintaining accurate inventory records.
- Process domestic and international shipments, including waybills, packing lists, and commercial invoices.
- Coordinate warranty claims, repairs, and return merchandise authorizations (RMAs) with vendors and partners.
- Manage assigned requests in our IT service management system within established service levels, documenting device, end-user, inventory, and shipping details accurately.
- Support monthly inventory audits, investigate discrepancies, and follow operational procedures.
- Work with Project and Service Management teams to identify and escalate device imaging or setup issues.
- Test returned devices and help determine whether they should be repaired, redeployed, or responsibly decommissioned.
- Identify and suggest improvements to hardware fulfillment processes.
- 2 to 4 years of experience in hardware fulfillment, shipping and receiving, inventory operations, IT support, or a related role.
- Hands-on experience setting up or troubleshooting computers or mobile devices.
- Strong organizational skills and attention to detail when tracking assets and completing shipments.
- Ability to manage assigned requests, meet deadlines, and communicate clearly with both technical and nontechnical colleagues.
- Ability to lift and move equipment weighing 40+ pounds.
- Availability for occasional travel to client sites for project work.
- Diploma or degree in Information Technology, Computer Networking, or a related field.
- Familiarity with iOS, Android, Windows, and macOS.
- Experience with mobile device management (MDM) or enterprise mobility management (EMM) tools.
- Familiarity with IT service management platforms and ITIL practices.
- Experience with wireless carrier portals, hardware warranty processes, or international shipping documentation.
- $55,000 - $65,000 CAD + performance bonus and comprehensive benefits package.
EQUAL OPPORTUNITY STATEMENT
MPOYNT is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial or local laws.
Applicants must be legally eligible to work in the Canada, sponsorship is not available for this role.
More about this job
Responsibilities
Provision, configure, track, ship, receive, repair, and manage IT devices and related assets throughout their lifecycle. Maintain accurate inventory and service records, coordinate with vendors and internal teams, support audits, and identify improvements to fulfillment processes.
Requirements
Applicants should have 2 to 4 years of experience in hardware fulfillment, shipping and receiving, inventory operations, IT support, or a related role, along with hands-on experience setting up or troubleshooting computers or mobile devices. Strong organization, attention to detail, communication, deadline management, ability to lift equipment weighing over 40 pounds, and availability for occasional client-site travel are required; a related diploma or degree is a nice-to-have.
Skills
- Device Provisioning
- Hardware Configuration
- Inventory Management
- Shipping and Receiving
- IT Asset Management
- Computer Troubleshooting
- Mobile Device Troubleshooting
- Warranty Claims
- Repair and RMA Coordination
- IT Service Management
- Inventory Auditing
- Windows
- macOS
- iOS
- Android
- Mobile Device Management
Benefits
- Performance Bonus
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Logistics
- Customer Service & Support
Keywords
- Endpoint Management
- Hardware Fulfillment
- Device Provisioning
- Laptops
- Desktops
- Smartphones
- Tablets
- Network Equipment
- Inventory Management
- Shipping and Receiving
- Waybills
- Packing Lists
- Commercial Invoices
- Warranty Claims
- Return Merchandise Authorization
- IT Service Management
- Inventory Audits
- Device Imaging
- Asset Lifecycle Management
- iOS
- Android
- Windows
- macOS
- Mobile Device Management
- Enterprise Mobility Management
- ITIL
- Wireless Carrier Portals
- International Shipping