Original job description
Director of Operations
About MrBlack App
MrBlack App is a fast-growing, bootstrapped SaaS company building the operating platform for nightlife and hospitality businesses.
Our platform helps nightclubs, lounges, festivals, and hospitality groups manage reservations, guest lists, ticketing, CRM, payments, marketing, promoter tracking, communications, and venue operations from one system.
We’re looking for a Director of Operations to work directly with the CEO and help build the operational foundation for our next stage of growth.
This is not a traditional corporate operations role. We want someone who can look at a growing company, identify what is inefficient or missing, and then take ownership of fixing it.
The Role
As Director of Operations, you will be responsible for making MrBlack App operate more efficiently as we scale.
You will work across product, development, customer success, sales, partnerships, and leadership to turn company priorities into execution.
Some processes already exist. Others need to be improved, automated, documented, or built from scratch.
You should be equally comfortable thinking strategically and getting directly involved when something needs to get done.
What You'll Own
Operational Systems & Processes: Identify bottlenecks and build scalable processes, SOPs, workflows, and internal systems.
Cross-Department Execution: Make sure priorities involving multiple teams actually move forward and don't get stuck between departments.
Customer Onboarding: Improve and automate how new venues are onboarded, reducing unnecessary manual work while creating a better customer experience.
MrBlack University: Build a structured self-service education and training system for customers, including role-specific learning paths and onboarding progress.
Integrations & Partnerships: Coordinate conversations and projects with POS companies, payment providers, technology partners, and other third parties.
Internal Automation: Identify repetitive work across the company and determine how it can be automated or eliminated.
Accountability & Reporting: Establish clear owners, deadlines, KPIs, and reporting around important company initiatives.
Special Projects: Take ownership of high-priority initiatives that don't neatly belong to one department.
Scaling the Company: Help build the operational infrastructure required for MrBlack App to grow without adding unnecessary bureaucracy or headcount.
Who We're Looking For
We're looking for an operator and builder, not someone who needs an established corporate playbook.
You should be:
Highly organized and execution-focused
Comfortable operating with significant autonomy
Strong at turning ambiguous problems into clear plans
Able to manage multiple projects and stakeholders simultaneously
Comfortable working directly with developers and technical teams
An excellent communicator with customers, employees, executives, and external partners
Obsessed with efficiency and process improvement
Comfortable challenging existing processes when there's a better way
Able to move quickly without sacrificing attention to detail
Willing to get hands-on instead of simply delegating
Experienced in SaaS, technology, hospitality technology, operations, or another fast-moving environment
Why Join MrBlack App?
Make a Real Impact
At a startup, you're not joining a machine that was built twenty years ago. You're helping build the machine.
The systems, processes, and decisions you put in place can become part of how the company operates for years.
Work Directly With the CEO
You'll work closely with the CEO on company priorities and have visibility into decisions that would normally be several management layers away at a larger organization.
Real Ownership
We don't want someone whose job is to attend meetings and produce reports.
If you identify a problem, you'll have the ability and responsibility to solve it.
Move Fast
Good ideas don't need to travel through five committees and three layers of management. We're small enough to make decisions quickly and implement them.
Broad Experience
You'll gain exposure to product, engineering, customer success, sales, payments, POS integrations, partnerships, finance, hiring, and company strategy.
Few roles at established companies provide this much visibility into how an entire technology company operates.
Build Instead of Maintain
Large companies often hire operations leaders to maintain existing systems. At MrBlack App, you'll have the opportunity to design them.
You'll be able to look back and say, "I built that."
Grow With the Company
We're building for the long term. As MrBlack App grows, the scope and responsibility of this position can grow with it.
We're looking for someone who wants to play a meaningful role in that journey not simply fill a position.
The Environment
Startup life isn't for everyone.
Priorities can change quickly. Problems won't always arrive with instructions. Sometimes you'll need to figure things out yourself, and occasionally you'll need to step outside your formal job description.
For the right person, that's exactly what makes the role exciting.
If you want structure handed to you, this probably isn't the right position.
If you want the opportunity to create the structure, we'd like to hear from you.
More about this job
Responsibilities
Build and improve scalable operational systems, processes, onboarding, training, automation, and reporting across the company. Coordinate cross-functional priorities, integrations, partnerships, and special projects while helping the company scale efficiently.
Requirements
The ideal candidate is an organized, hands-on operator with experience in SaaS, technology, hospitality technology, operations, or another fast-moving environment. They should be comfortable with autonomy and ambiguity, managing multiple stakeholders, collaborating with technical teams, and improving processes while maintaining attention to detail.
Skills
- Operations Management
- Process Improvement
- Workflow Design
- Project Management
- Cross-Functional Coordination
- Customer Onboarding
- Automation
- SOP Development
- KPI Reporting
- Stakeholder Management
- SaaS Operations
- Technical Team Collaboration
- Partnership Management
- Strategic Planning
- Communication
- Change Management
Benefits
- Direct Collaboration With the CEO
- Significant Ownership and Autonomy
- Broad Cross-Functional Experience
- Opportunity to Build Operational Systems
- Potential for Role Growth
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Technology
- Hospitality
- Customer Service & Support
Keywords
- SaaS
- Nightlife
- Hospitality Technology
- Operations
- Operational Systems
- Process Improvement
- Standard Operating Procedures
- Workflows
- Customer Onboarding
- Self-Service Training
- Learning Paths
- Automation
- Cross-Functional Execution
- KPIs
- Reporting
- POS Integrations
- Payment Providers
- Partnerships
- CRM
- Reservations
- Guest Lists
- Ticketing
- Payments
- Marketing
- Promoter Tracking
- Venue Operations
- Project Management
