Find work in Canada.

487,793 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
C
CEO, The Humane Society of Kitchener Waterloo & Stratford Perth
crawfordconnect
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
A transformational leader with a minimum of five years of leadership at a CEO level in a similar-sized nonprofit organization (HSKWSP has a revenue of $6.9 million and around 80 staff)
Added just now
M
Senior Sales Analyst
Multy
Vaughan, ON
- $80,000 to $90,000 USD / year
- Full-time
SOP Standardization: Author and maintain standard operating procedures (SOPs) for key sales operations workflows, portal maintenance, and compliance reconciliation.
Added just now
MUIR Guest Services - Bell Captain
The Armour Group Limited
Halifax, NS
Direct front-entrance, driveway, curbside, and vehicle operations to maintain safe, organized, and efficient traffic flow and a consistently polished and welcoming arrival experience.
Added just now
Senior Manager, FP&A & Operational Finance
Ice River Sustainable Solutions
Shelburne, ON
…building careers with purpose. As a proudly Canadian, family-owned leader in sustainable manufacturing, we transform 100% recycled plastic into innovative solutions used across North…
Added just now
Senior Financial Analyst
Ice River Sustainable Solutions
Shelburne, ON
…building careers with purpose. As a proudly Canadian, family-owned leader in sustainable manufacturing, we transform 100% recycled plastic into innovative solutions used across North…
Added just now
Senior Manager, Project Integration- MC2
Westerkirk
Woolwich, ON
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added just now
CV
Child Care Program Cook
Children's Village of Ottawa-Carleton
Ottawa, ON
- Full-time
…for orphaned and vulnerable children, we’ve evolved into a leader in high-quality, inclusive early learning and care. Throughout every chapter, one principle has remained constant: creating…
Added just now
Production Manager
Berger
Hadashville, MB
…facility. The ideal candidate will be an effective communicator and leader with the ability to utilize resources to ensures efficient day to day…
Added 14 mins ago
T
Senior Manager, North American Marketing Strategic Initiatives
TD
Toronto, ON
- Full-time
North American Marketing Strategy & Operations enables Marketing to deliver stronger business and customer outcomes with clarity, discipline and speed. The team integrates strategic…
Added 30 mins ago
PH
Human Resources Business Partner, HR Services
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Workplace Consultant, Human Resources, Workplace Experience Network (WEN) reports to Team Leader, works in a matrixed human resources (HR) team, and is accountable for providing a full…
Added 30 mins ago
Perioperative Quality Lead, Women's & Newborn Health
Nova Scotia Health and IWK Health
Halifax, NS
The Perioperative Quality Leader (PQL) position reports to the Managers for the Adult and Birth Unit Perioperative Services within the Women’s and Newborn Health Program (WNHP). The PQL has…
Added 44 mins ago
Administrative Coordinator, Academic Reviews
University of Toronto
Toronto, ON
…the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences…
Added 44 mins ago
T
Leader de site Qualité/ Quality Site Lead
Textron
Mirabel, QC
- Full-time
· Diriger une fonction qualité performante collaborant étroitement avec les opérations, l’ingénierie, la chaîne d'approvisionnement et les clients internes.
Added 44 mins ago
M
Engineering Manager, Satellite Mission
MDA
Richmond, BC
- Full-time
…world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The global MDA…
Added 44 mins ago
OF
Studio Manager
Orangetheory Fitness 10076
AB · Grande Prairie, AB
- $25 to $30 CAD / hour
- Full-time
You're a leader, not just a manager. You know how to bring out the best in people, hold your team accountable, and create an environment where everyone wants to succeed.
Added 59 mins ago
A
Purchasing & Planning Supervisor
Armo-Tool
London, ON
- Full-time
Abuma Manufacturing Limited is a recognized leader in contract manufacturing, specializing in precision metal fabrication and advanced manufacturing solutions. By leveraging…
Added 59 mins ago
FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
As Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational…
Added 1 hour ago
BE
Controller
BluMetric Environmental Inc.
Ottawa, ON
- Full-time
…Director – Finance, the Controller will oversee the day-to-day operations of the accounting function, including payroll, accounts receivable, accounts payable, general ledger, financial…
Added 1 hour ago
W
Project Manager
Wood
Fredericton, NB
- Full-time
Wood is a global leader in consulting, engineering and operations for the energy and materials sector
Added 1 hour ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 1 hour ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 1 hour ago
FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
As Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational…
Added 1 hour ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 1 hour ago
CH
Area Director of Sales and Marketing – 53 North Collection (Matrix, Metterra and Varscona Hotels, Ampersand 27)
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
Collaborate cross-functionally with culinary, marketing, and operations teams to ensure seamless event execution and service excellence.
Added 2 hours ago
M
Customer Success Coordinator
MSALABS
Quebec, QC
- Full-time
Are you a results-oriented leader with a passion for laboratory operations, quality control, and continuous improvement? Ready to take your career to the next level in a fast-paced, growing…

MSALABS

Customer Success Coordinator

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

JOB OPPORTUNITY

Customer Success Coordinator

Are you a results-oriented leader with a passion for laboratory operations, quality control, and continuous improvement? Ready to take your career to the next level in a fast-paced, growing organization?

Join MSALABS and play a pivotal role in managing logistics, inventory operational efficiency, and delivering high-quality analytical services to clients across the globe.

About MSALABS:

MSALABS is a global provider of geochemical laboratory services for the exploration and mining industries. We deliver a complete range of analytical services from greenfields exploration through to mine closure, including laboratory management, onsite services, and sample preparation.

We are currently seeking a Customer Success Coordinator to Serve as the central coordination point for assigned client projects, ensuring clear and timely client

communication, current project visibility, cross-functional alignment across operational, commercial, quality, sales, and other relevant business functions and stakeholders, proactive risk escalation, and effective follow-through on agreed commitments to support successful project delivery and client satisfaction

Job title : Customer Success Coordinator

Location: Val-d’Or ,Canada

Responsibilities and Authorities

Act as the primary day-to-day communication contact for assigned clients and projects following handover
Acknowledge and respond to client enquiries within established service standards, coordinate
complete and accurate responses and close the communication loop in a timely manner.
Agree and maintain an appropriate communication cadence, including status reports, checking calls, milestone updates, and exception notices
Provide clear, accurate, and consistent updates on project status, expected timelines, risks, decisions, and next steps
Document material client feedback, commitments, and decisions in the designated system and share them with relevant stakeholders
Review available project information during handover and work with Commercial, Sales, Operations, Quality, and other relevant stakeholders to establish a shared understanding of the project scope, client expectations, key commitments, and communication needs.
Coordinate cross-functional and cross-site discussions as needed to clarify requirements, resolve information gaps, and support a smooth transition into project delivery
Maintain visibility of overall project status, significant milestones, dependencies, bottlenecks, outstanding actions, and material changes affecting the client, and communicate relevant updates, risks, and project impacts to appropriate internal and external stakeholders in a timely manner
Follow up with responsible stakeholders to support project progress and ensure important actions, decisions, and client commitments are addressed or appropriately escalated
Maintain accurate and current project status records in the appropriate systems to support client communication, internal coordination, management reporting, and future analysis
Prepare or contribute to regular project status updates, dashboards, action logs,

and management reports as required

Ensure CRM, LIMS, trackers, shared files, and communication records are updated in
accordance with established procedures and data-quality standards
Identify emerging delivery, turnaround-time, quality, logistics, scope, data, or communication risks and escalate them through the defined pathway
Ensure significant client concerns and feedback are visible to the appropriate internal stakeholders and have a documented owner, action, and target date.
Coordinate cross-functional issue discussions and track actions through resolution; escalate when progress, ownership, or decisions are insufficient
Communicate issues to clients in a timely, factual, and solution-oriented manner using information approved by the accountable technical or operational owner.
Coordinate the review and follow-up of client feedback, complaints and service concerns, ensuring appropriate stakeholders are engaged, agreed actions are communicated, and the client is updated through resolution in accordance with the applicable quality-management system process
Represent the voice of the client in internal discussions while balancing contractual scope, technical requirements, operational realities, and business priorities.
Identify recurring communication or delivery gaps and contribute to standard templates, handover tools, dashboards, escalation paths, and customer-success procedures
Support collection and analysis of client feedback and help coordinate agreed service improvement actions
Share relevant account insights with relevant teams while referring contract, pricing, renewal, and expansion decisions to the authorized owner
Track and maintain relevant client service and project-delivery information to support performance measurement, trend analysis, workload planning, and management decision-making, including documenting relevant client feedback and win/loss information in the CRM system
Request project information, status updates, action owners, supporting records, and target dates from relevant internal stakeholders for assigned clients and projects, in accordance with approved procedures and communication standards.
Schedule and facilitate project handover, alignment, status, and issue-resolution meetings for assigned work, ensuring appropriate operational, technical, quality, commercial, sales, and management stakeholders are included where required
Establish and maintain routine client communication touchpoints within the approved service model, agreed communication timeline, and applicable client-service standards
Communicate validated project status information, agreed next steps, and internally approved recovery or mitigation plans to clients, as per confirmed by the accountable operational, technical, quality, or commercial owner, as applicable
Escalate risks, unresolved actions, service failures, client complaints, significant client feedback, scope concerns, data/reporting concerns, or communication breakdowns to the appropriate manager, functional owner, or defined escalation pathway
Recommend process, communication, reporting, handover, dashboard, and escalation improvements to the Accounts & Client Service Manager
Document and track client commitments, material client feedback, action owners, decisions, risks, and follow-up items in the designated systems, trackers, CRM, LIMS, or other approved records-management tools

Key Accountabilities

Client enquiries are acknowledged and coordinated within established response-time standards.
Assigned clients receive accurate, proactive, and consistent communication at the agreed cadence
New and materially changed projects receive an effective handover, with scope, client expectations, key commitments, responsibilities, and communication requirements understood by relevant stakeholders.
Significant milestones, commitments, dependencies, risks, bottlenecks, and actions are current, visible, and traceable
At-risk delivery and material client feedback are escalated promptly with clear ownership and follow-through
Stakeholders receive reliable status reporting and decisions, commitments, and next steps are documented
Client issues are coordinated through closure and recurring service gaps generate documented improvement actions
Client satisfaction, confidence, retention, and account stability are supported through dependable coordination and communication.

Training and Education Requirements

Diploma or bachelor’s degree in science, communications, project management, or a related field; equivalent relevant experience will be considered
Excellent written and verbal English communication skills; additional languages are an asset. French language proficiency is required for roles supporting designated Eastern Canadian regions and/or French-speaking clients and is considered a strong
asset for all other region
Basic understanding of chemistry, laboratory terminology, and analytical testing concepts, or the ability to develop this knowledge through training

Experience Required

Two to four years of experience in customer success, client service, account coordination, project coordination, laboratory services, mining services, logistics, or a comparable business to-business service environment
Demonstrated experience coordinating multiple projects and stakeholders, tracking

deliverables, and managing client communications.

Experience working with operational or technical teams and handling time-sensitive issues or escalations
Laboratory, geochemistry, mining, or multi-site service-delivery experience is a strong asset
Working knowledge of CRM, LIMS, project trackers, dashboards, or customer-success platforms; ability to learn new systems quickly

Like to know more? Check out www.msalabs.com

If you think you have what it takes, please apply directly to the job advertisement

MSALABS is an equal opportunity employer, and we encourage everyone to apply.

Apply About employer

More about this job

Responsibilities

Coordinate client projects from handover through delivery, serving as the primary day-to-day contact and maintaining clear, timely communication and accurate project records. Align internal stakeholders, track milestones and commitments, escalate risks and concerns, coordinate issue resolution, and support service improvements and client satisfaction.

Requirements

A diploma or bachelor’s degree in science, communications, project management, or a related field is requested, with equivalent relevant experience considered; strong written and verbal English is required, and French is required for designated Eastern Canadian roles or French-speaking clients. The role calls for two to four years of relevant customer, project, laboratory, mining, logistics, or business-to-business service experience, along with stakeholder coordination and familiarity with CRM, LIMS, or project-tracking tools.

Skills

Client Communication
Customer Success
Project Coordination
Stakeholder Management
Cross-Functional Coordination
Project Status Reporting
Risk Escalation
Issue Resolution
Client Feedback Management
CRM Data Management
LIMS
Dashboard and Tracker Management
Quality Management
Process Improvement
Laboratory Services
Logistics Coordination

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Client Service
Project Coordination
Client Communication
Project Handover
Stakeholder Management
Cross-Functional Coordination
Project Delivery
Milestone Tracking
Risk Escalation
Issue Resolution
Client Feedback
Complaint Management
Service Improvement
Quality Management System
CRM
LIMS
Project Trackers
Dashboards
Action Logs
Management Reporting
Data Quality
Laboratory Services
Geochemistry
Mining
Analytical Testing
Logistics
Turnaround Time
Account Coordination
Business-to-Business Services

Report this job