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Added 6 mins ago
K
Maintenance Coordinator
Keyera
Fort Saskatchewan, AB
- Full-time
…Scheduling, and maintenance service providers, the Maintenance Coordinator will support equipment troubleshooting, preventative maintenance, maintenance projects, turnarounds, and…
Added 6 mins ago
GT
Operations and Project Coordinator
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
ISE is seeking an Operations and Project Coordinator to join our team!
Added 6 mins ago
BC
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- Full-time
Project CoordinatorAs a Project Coordinator, you will gain hands on experience supporting daily construction activities while working closely with Superintendents, Project Managers, and…
Added 21 mins ago
SC
System Implementation Specialist
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ON · North York (Northwood Park / York University), Ontario
- Full-time
engagement, clearly enough that the Project Coordinator can track
Added 21 mins ago
O
Construction Project Coordinator
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Montreal, QC
- Full-time
The Project Coordinator plays a key role in providing operational, administrative, and financial support to the project and construction teams. This individual ensures seamless…
Added 35 mins ago
Simulator Qualification Coordinator
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Added 51 mins ago
Communications Coordinator - Public Affairs
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Toronto, ON
You are organized and have well-developed project management and research skills. You have worked in a complex organization undergoing change, and you have successfully supported change…
Added 51 mins ago
Communications Coordinator - Public Affairs
CAMH
Toronto, ON
You are organized and have well-developed project management and research skills. You have worked in a complex organization undergoing change, and you have successfully supported change…
Added 51 mins ago
IF
Business Operations Coordinator
Inn From The Cold
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- Full-time
Position Title Business Operations Coordinator
Added 51 mins ago
NL
Social Media & Community Coordinator
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…are looking for a highly motivated Social Media & Community Coordinator to join our growing…
Added 51 mins ago
KI
Senior Project Manager
KAPP Infrastructure Inc.
Vaughan, ON
- $120,000 to $160,000 CAD / year
- Full-time
Assist and mentor the project coordinator with the management and control of all project documentation to ensure a complete record of the project is maintained in the KAPP project folder.
Added 51 mins ago
ID
Project Coordinator
Inter-Co Division 10 Inc.
Calgary, AB
- Full-time
We are currently hiring a Project Coordinator for our office in Calgary, AB.
Added 51 mins ago
IM
MEP Project Manager
Iron Maple
NS · Nova Scotia, Canada
- Full-time
Manage deficiency lists and nonconformity checklists with the Site Superintendent in the construction management software and assist in developing the project specific quality control plan…
Added 1 hour ago
BC
Coordonnateur(trice) des opérations de chantier | Field Operations Coordinator
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Added 1 hour ago
Policy and Divisional Support Coordinator
Government of Alberta
AB
Job Title: Policy & Divisional Support Coordinator
Added 1 hour ago
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Workshop Coordinator
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Added 1 hour ago
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Coordinator, Logistics and Camp
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As Logistics and Camp Coordinator, you will support effective logistics and camp administration by monitoring performance, resolving discrepancies, coordinating operational information, and…
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REQ26-167 - Planner – Concentrator
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…software, as well as the Microsoft Office suite. Proficiency with project management software such as MS Project would be considered an…
Added 1 hour ago
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REQ26-162 - Planner - Mine Maintenance
Glencore Canada
Quebec, QC
- Full-time
…software, as well as the Microsoft Office suite. Proficiency with project management software such as MS Project would be considered an…
Added 1 hour ago
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REQ26-164 - Scheduler – Mine maintenance
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Quebec, QC
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…software, as well as the Microsoft Office suite. Proficiency with project management software such as MS Project would be considered an…
Added 1 hour ago
NY
Manager, Marketing & Communications
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Events portfolio marketing and project management (40%)
Added 1 hour ago
A
Student Project Coordinator
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The Student Project Coordinator will report to the Project Manager will be responsible for the coordination of engineering, procurement, and construction work. This role will require…
Added 1 hour ago
Coordinator, Community Outreach & Education
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Brampton, ON
The Coordinator, Community Outreach & Education is responsible for supporting the development, and coordination of assigned curriculum-linked education and training programs, including…
Added 1 hour ago
NC
Manager, Security Programs and Governance
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Ottawa, ON
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Knowledge of project management and organizational change management methodologies.
Added 1 hour ago
NC
Manager, Emergency Planning and Business Continuity Programs
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Knowledge of project and change management methodologies, approaches and tools, and extensive knowledge of industry best practices, methodologies and techniques for portfolio planning and…

MSALABS

Customer Success Coordinator

Quebec, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

JOB OPPORTUNITY

Customer Success Coordinator

Are you a results-oriented leader with a passion for laboratory operations, quality control, and continuous improvement? Ready to take your career to the next level in a fast-paced, growing organization?

Join MSALABS and play a pivotal role in managing logistics, inventory operational efficiency, and delivering high-quality analytical services to clients across the globe.

About MSALABS:

MSALABS is a global provider of geochemical laboratory services for the exploration and mining industries. We deliver a complete range of analytical services from greenfields exploration through to mine closure, including laboratory management, onsite services, and sample preparation.

We are currently seeking a Customer Success Coordinator to Serve as the central coordination point for assigned client projects, ensuring clear and timely client

communication, current project visibility, cross-functional alignment across operational, commercial, quality, sales, and other relevant business functions and stakeholders, proactive risk escalation, and effective follow-through on agreed commitments to support successful project delivery and client satisfaction

Job title : Customer Success Coordinator

Location: Val-d’Or ,Canada

Responsibilities and Authorities

Act as the primary day-to-day communication contact for assigned clients and projects following handover
Acknowledge and respond to client enquiries within established service standards, coordinate
complete and accurate responses and close the communication loop in a timely manner.
Agree and maintain an appropriate communication cadence, including status reports, checking calls, milestone updates, and exception notices
Provide clear, accurate, and consistent updates on project status, expected timelines, risks, decisions, and next steps
Document material client feedback, commitments, and decisions in the designated system and share them with relevant stakeholders
Review available project information during handover and work with Commercial, Sales, Operations, Quality, and other relevant stakeholders to establish a shared understanding of the project scope, client expectations, key commitments, and communication needs.
Coordinate cross-functional and cross-site discussions as needed to clarify requirements, resolve information gaps, and support a smooth transition into project delivery
Maintain visibility of overall project status, significant milestones, dependencies, bottlenecks, outstanding actions, and material changes affecting the client, and communicate relevant updates, risks, and project impacts to appropriate internal and external stakeholders in a timely manner
Follow up with responsible stakeholders to support project progress and ensure important actions, decisions, and client commitments are addressed or appropriately escalated
Maintain accurate and current project status records in the appropriate systems to support client communication, internal coordination, management reporting, and future analysis
Prepare or contribute to regular project status updates, dashboards, action logs,

and management reports as required

Ensure CRM, LIMS, trackers, shared files, and communication records are updated in
accordance with established procedures and data-quality standards
Identify emerging delivery, turnaround-time, quality, logistics, scope, data, or communication risks and escalate them through the defined pathway
Ensure significant client concerns and feedback are visible to the appropriate internal stakeholders and have a documented owner, action, and target date.
Coordinate cross-functional issue discussions and track actions through resolution; escalate when progress, ownership, or decisions are insufficient
Communicate issues to clients in a timely, factual, and solution-oriented manner using information approved by the accountable technical or operational owner.
Coordinate the review and follow-up of client feedback, complaints and service concerns, ensuring appropriate stakeholders are engaged, agreed actions are communicated, and the client is updated through resolution in accordance with the applicable quality-management system process
Represent the voice of the client in internal discussions while balancing contractual scope, technical requirements, operational realities, and business priorities.
Identify recurring communication or delivery gaps and contribute to standard templates, handover tools, dashboards, escalation paths, and customer-success procedures
Support collection and analysis of client feedback and help coordinate agreed service improvement actions
Share relevant account insights with relevant teams while referring contract, pricing, renewal, and expansion decisions to the authorized owner
Track and maintain relevant client service and project-delivery information to support performance measurement, trend analysis, workload planning, and management decision-making, including documenting relevant client feedback and win/loss information in the CRM system
Request project information, status updates, action owners, supporting records, and target dates from relevant internal stakeholders for assigned clients and projects, in accordance with approved procedures and communication standards.
Schedule and facilitate project handover, alignment, status, and issue-resolution meetings for assigned work, ensuring appropriate operational, technical, quality, commercial, sales, and management stakeholders are included where required
Establish and maintain routine client communication touchpoints within the approved service model, agreed communication timeline, and applicable client-service standards
Communicate validated project status information, agreed next steps, and internally approved recovery or mitigation plans to clients, as per confirmed by the accountable operational, technical, quality, or commercial owner, as applicable
Escalate risks, unresolved actions, service failures, client complaints, significant client feedback, scope concerns, data/reporting concerns, or communication breakdowns to the appropriate manager, functional owner, or defined escalation pathway
Recommend process, communication, reporting, handover, dashboard, and escalation improvements to the Accounts & Client Service Manager
Document and track client commitments, material client feedback, action owners, decisions, risks, and follow-up items in the designated systems, trackers, CRM, LIMS, or other approved records-management tools

Key Accountabilities

Client enquiries are acknowledged and coordinated within established response-time standards.
Assigned clients receive accurate, proactive, and consistent communication at the agreed cadence
New and materially changed projects receive an effective handover, with scope, client expectations, key commitments, responsibilities, and communication requirements understood by relevant stakeholders.
Significant milestones, commitments, dependencies, risks, bottlenecks, and actions are current, visible, and traceable
At-risk delivery and material client feedback are escalated promptly with clear ownership and follow-through
Stakeholders receive reliable status reporting and decisions, commitments, and next steps are documented
Client issues are coordinated through closure and recurring service gaps generate documented improvement actions
Client satisfaction, confidence, retention, and account stability are supported through dependable coordination and communication.

Training and Education Requirements

Diploma or bachelor’s degree in science, communications, project management, or a related field; equivalent relevant experience will be considered
Excellent written and verbal English communication skills; additional languages are an asset. French language proficiency is required for roles supporting designated Eastern Canadian regions and/or French-speaking clients and is considered a strong
asset for all other region
Basic understanding of chemistry, laboratory terminology, and analytical testing concepts, or the ability to develop this knowledge through training

Experience Required

Two to four years of experience in customer success, client service, account coordination, project coordination, laboratory services, mining services, logistics, or a comparable business to-business service environment
Demonstrated experience coordinating multiple projects and stakeholders, tracking

deliverables, and managing client communications.

Experience working with operational or technical teams and handling time-sensitive issues or escalations
Laboratory, geochemistry, mining, or multi-site service-delivery experience is a strong asset
Working knowledge of CRM, LIMS, project trackers, dashboards, or customer-success platforms; ability to learn new systems quickly

Like to know more? Check out www.msalabs.com

If you think you have what it takes, please apply directly to the job advertisement

MSALABS is an equal opportunity employer, and we encourage everyone to apply.

Apply About employer

More about this job

Responsibilities

Coordinate client projects from handover through delivery, serving as the primary day-to-day contact and maintaining clear, timely communication and accurate project records. Align internal stakeholders, track milestones and commitments, escalate risks and concerns, coordinate issue resolution, and support service improvements and client satisfaction.

Requirements

A diploma or bachelor’s degree in science, communications, project management, or a related field is requested, with equivalent relevant experience considered; strong written and verbal English is required, and French is required for designated Eastern Canadian roles or French-speaking clients. The role calls for two to four years of relevant customer, project, laboratory, mining, logistics, or business-to-business service experience, along with stakeholder coordination and familiarity with CRM, LIMS, or project-tracking tools.

Skills

Client Communication
Customer Success
Project Coordination
Stakeholder Management
Cross-Functional Coordination
Project Status Reporting
Risk Escalation
Issue Resolution
Client Feedback Management
CRM Data Management
LIMS
Dashboard and Tracker Management
Quality Management
Process Improvement
Laboratory Services
Logistics Coordination

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Client Service
Project Coordination
Client Communication
Project Handover
Stakeholder Management
Cross-Functional Coordination
Project Delivery
Milestone Tracking
Risk Escalation
Issue Resolution
Client Feedback
Complaint Management
Service Improvement
Quality Management System
CRM
LIMS
Project Trackers
Dashboards
Action Logs
Management Reporting
Data Quality
Laboratory Services
Geochemistry
Mining
Analytical Testing
Logistics
Turnaround Time
Account Coordination
Business-to-Business Services

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