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Added 8 mins ago
ÉN
Commercial Manager
Énergie NB Power
Fredericton, NB
- $102,717 to $141,097 USD / year
- Full-time
As part of the Mactaquac Life Achievement Project, the Commercial Manager is responsible for leading and managing the end-to-end commercial functions of the project, ensuring the effective…
Added 8 mins ago
PH
Provincial Overdose Mobile Response Team, Crisis Intervention Specialist, HEMBC
Provincial Health Services Authority
Vancouver, BC
- Full-time
…challenges and barriers potentially impacting the work and service delivery. Conducts analysis and summaries of service evaluation data…
Added 8 mins ago
LA
Director of Operations
LISI AEROSPACE NORTH AMERICA
Dorval, QC
- $150,000 to $180,000 CAD / year
- Full-time
Supports Customer Service Representatives by providing reliable delivery information and participating in customer visits.
Added 8 mins ago
Cisco Partner Alliance Manager
Computacenter AG & Co. oHG
Toronto, ON · Markham/Toronto, ON
5-7+ years’ experience with a technology company in service delivery in the IT industry.
Added 22 mins ago
T
Leader de site Qualité/ Quality Site Lead
Textron
Mirabel, QC
- Full-time
Added 38 mins ago
TS
Associate, Transaction Banking Product Development
TD Securities
Toronto, ON
- Full-time
Establish and foster collaborative relationships with other TD stakeholders including Payments Technology, Change Delivery, Global Operations and Risk and Control teams to champion TB…
Added 38 mins ago
AL
Account Manager / Sales Representative
Allweather Landscape
Toronto, ON
- Full-time
● Work with the Maintenance and Enhancements operations managers to align goals and service delivery
Added 38 mins ago
FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
Conduct regular front-of-house and back-of-house inspections to assess cleanliness, maintenance, service delivery and operational readiness.
Added 38 mins ago
A
29954-DTS-071-Project Manager
Amyantek
Winnipeg, MB
- Contract
Delivery of project plan to ensure alignment of project goals and expectations including management of Service Providers and contractors, manage and control project scope, schedule and…
Added 38 mins ago
In Store Bakery - Clerk Department Second Bakery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Moncton, NB
Provide customers with friendly and professional service. Fulfill duties for all areas of the Bakery Department. Supervise the Bakery Department and staff in the absence of the Bakery…
Added 1 hour ago
ES
Pharmacy Production Clerk - 6 Months Contract - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
…Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated…
Added 1 hour ago
AC
Facilities Porter
Aramark Canada
Cambridge, ON
- Full-time
Receive and verify incoming deliveries, ensuring products and quantities match the order and delivery documentation.
Added 1 hour ago
FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
Conduct regular front-of-house and back-of-house inspections to assess cleanliness, maintenance, service delivery and operational readiness.
Added 1 hour ago
BU
Premier Client Specialist
BMO U.S.
Toronto, ON
- Full-time
Supports client onboarding, documentation, and service delivery.
Added 1 hour ago
L
Tech Vendor Management Manager
lululemon
Vancouver, BC
- Full-time
…strategies, the Global Procurement team plays a key role in value delivery for our…
Added 1 hour ago
GO
Business Analyst
Government of Yukon
Whitehorse, YT
- Full-time
The Business Analyst works on medium to large-scale projects which support departmental and territorial initiatives to improve service delivery.
Added 1 hour ago
TS
Associate – Payables and Receivables Product Management, Transaction Banking Product
TD Securities
Toronto, ON
- Full-time
…franchise. Accordingly, the need for a strong and efficient delivery of a large-scale project to deliver on this objective is…
Added 1 hour ago
SC
shift supervisor - Store# 04277, INDIGO SOUTH KEYS
Starbucks Coffee Company
Ottawa, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
SC
shift supervisor - Store# 56560, 894 TOWER STREET SOUTH
Starbucks Coffee Company
Fergus, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 2 hours ago
M
Customer Success Coordinator
MSALABS
Quebec, QC
- Full-time
Track and maintain relevant client service and project-delivery information to support performance measurement, trend analysis, workload planning, and management decision-making, including…
Added 2 hours ago
SC
shift supervisor - Store# 04238, 216 ELGIN STREET
Starbucks Coffee Company
Ottawa, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 3 hours ago
PV
Hospital Manager
P3 Veterinary Partners
Timmins, ON
- Internship
…Timmins Animal Hospital has an amazing opportunity for a Hospital Manager interested in growing the practice for a community in need. If you're passionate about providing unparalleled…
Added 4 hours ago
T
Associate, Transaction Banking Product Development
TD
Toronto, ON
- Full-time
Establish and foster collaborative relationships with other TD stakeholders including Payments Technology, Change Delivery, Global Operations and Risk and Control teams to champion TB…
Added 4 hours ago
T
Associate – Payables and Receivables Product Management, Transaction Banking Product
TD
Toronto, ON
- Full-time
…franchise. Accordingly, the need for a strong and efficient delivery of a large-scale project to deliver on this objective is…
Added 4 hours ago
AC
Infrastructure & Capital Projects - Office Manager, COM
Accenture Construct
Toronto, ON
- Full-time
Effective facility management of the office facilities occupied by the integrated project team, made up of the client, delivery partners and contractors.

MSALABS

Customer Success Coordinator

Quebec, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

JOB OPPORTUNITY

Customer Success Coordinator

Are you a results-oriented leader with a passion for laboratory operations, quality control, and continuous improvement? Ready to take your career to the next level in a fast-paced, growing organization?

Join MSALABS and play a pivotal role in managing logistics, inventory operational efficiency, and delivering high-quality analytical services to clients across the globe.

About MSALABS:

MSALABS is a global provider of geochemical laboratory services for the exploration and mining industries. We deliver a complete range of analytical services from greenfields exploration through to mine closure, including laboratory management, onsite services, and sample preparation.

We are currently seeking a Customer Success Coordinator to Serve as the central coordination point for assigned client projects, ensuring clear and timely client

communication, current project visibility, cross-functional alignment across operational, commercial, quality, sales, and other relevant business functions and stakeholders, proactive risk escalation, and effective follow-through on agreed commitments to support successful project delivery and client satisfaction

Job title : Customer Success Coordinator

Location: Val-d’Or ,Canada

Responsibilities and Authorities

Act as the primary day-to-day communication contact for assigned clients and projects following handover
Acknowledge and respond to client enquiries within established service standards, coordinate
complete and accurate responses and close the communication loop in a timely manner.
Agree and maintain an appropriate communication cadence, including status reports, checking calls, milestone updates, and exception notices
Provide clear, accurate, and consistent updates on project status, expected timelines, risks, decisions, and next steps
Document material client feedback, commitments, and decisions in the designated system and share them with relevant stakeholders
Review available project information during handover and work with Commercial, Sales, Operations, Quality, and other relevant stakeholders to establish a shared understanding of the project scope, client expectations, key commitments, and communication needs.
Coordinate cross-functional and cross-site discussions as needed to clarify requirements, resolve information gaps, and support a smooth transition into project delivery
Maintain visibility of overall project status, significant milestones, dependencies, bottlenecks, outstanding actions, and material changes affecting the client, and communicate relevant updates, risks, and project impacts to appropriate internal and external stakeholders in a timely manner
Follow up with responsible stakeholders to support project progress and ensure important actions, decisions, and client commitments are addressed or appropriately escalated
Maintain accurate and current project status records in the appropriate systems to support client communication, internal coordination, management reporting, and future analysis
Prepare or contribute to regular project status updates, dashboards, action logs,

and management reports as required

Ensure CRM, LIMS, trackers, shared files, and communication records are updated in
accordance with established procedures and data-quality standards
Identify emerging delivery, turnaround-time, quality, logistics, scope, data, or communication risks and escalate them through the defined pathway
Ensure significant client concerns and feedback are visible to the appropriate internal stakeholders and have a documented owner, action, and target date.
Coordinate cross-functional issue discussions and track actions through resolution; escalate when progress, ownership, or decisions are insufficient
Communicate issues to clients in a timely, factual, and solution-oriented manner using information approved by the accountable technical or operational owner.
Coordinate the review and follow-up of client feedback, complaints and service concerns, ensuring appropriate stakeholders are engaged, agreed actions are communicated, and the client is updated through resolution in accordance with the applicable quality-management system process
Represent the voice of the client in internal discussions while balancing contractual scope, technical requirements, operational realities, and business priorities.
Identify recurring communication or delivery gaps and contribute to standard templates, handover tools, dashboards, escalation paths, and customer-success procedures
Support collection and analysis of client feedback and help coordinate agreed service improvement actions
Share relevant account insights with relevant teams while referring contract, pricing, renewal, and expansion decisions to the authorized owner
Track and maintain relevant client service and project-delivery information to support performance measurement, trend analysis, workload planning, and management decision-making, including documenting relevant client feedback and win/loss information in the CRM system
Request project information, status updates, action owners, supporting records, and target dates from relevant internal stakeholders for assigned clients and projects, in accordance with approved procedures and communication standards.
Schedule and facilitate project handover, alignment, status, and issue-resolution meetings for assigned work, ensuring appropriate operational, technical, quality, commercial, sales, and management stakeholders are included where required
Establish and maintain routine client communication touchpoints within the approved service model, agreed communication timeline, and applicable client-service standards
Communicate validated project status information, agreed next steps, and internally approved recovery or mitigation plans to clients, as per confirmed by the accountable operational, technical, quality, or commercial owner, as applicable
Escalate risks, unresolved actions, service failures, client complaints, significant client feedback, scope concerns, data/reporting concerns, or communication breakdowns to the appropriate manager, functional owner, or defined escalation pathway
Recommend process, communication, reporting, handover, dashboard, and escalation improvements to the Accounts & Client Service Manager
Document and track client commitments, material client feedback, action owners, decisions, risks, and follow-up items in the designated systems, trackers, CRM, LIMS, or other approved records-management tools

Key Accountabilities

Client enquiries are acknowledged and coordinated within established response-time standards.
Assigned clients receive accurate, proactive, and consistent communication at the agreed cadence
New and materially changed projects receive an effective handover, with scope, client expectations, key commitments, responsibilities, and communication requirements understood by relevant stakeholders.
Significant milestones, commitments, dependencies, risks, bottlenecks, and actions are current, visible, and traceable
At-risk delivery and material client feedback are escalated promptly with clear ownership and follow-through
Stakeholders receive reliable status reporting and decisions, commitments, and next steps are documented
Client issues are coordinated through closure and recurring service gaps generate documented improvement actions
Client satisfaction, confidence, retention, and account stability are supported through dependable coordination and communication.

Training and Education Requirements

Diploma or bachelor’s degree in science, communications, project management, or a related field; equivalent relevant experience will be considered
Excellent written and verbal English communication skills; additional languages are an asset. French language proficiency is required for roles supporting designated Eastern Canadian regions and/or French-speaking clients and is considered a strong
asset for all other region
Basic understanding of chemistry, laboratory terminology, and analytical testing concepts, or the ability to develop this knowledge through training

Experience Required

Two to four years of experience in customer success, client service, account coordination, project coordination, laboratory services, mining services, logistics, or a comparable business to-business service environment
Demonstrated experience coordinating multiple projects and stakeholders, tracking

deliverables, and managing client communications.

Experience working with operational or technical teams and handling time-sensitive issues or escalations
Laboratory, geochemistry, mining, or multi-site service-delivery experience is a strong asset
Working knowledge of CRM, LIMS, project trackers, dashboards, or customer-success platforms; ability to learn new systems quickly

Like to know more? Check out www.msalabs.com

If you think you have what it takes, please apply directly to the job advertisement

MSALABS is an equal opportunity employer, and we encourage everyone to apply.

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More about this job

Responsibilities

Coordinate client projects from handover through delivery, serving as the primary day-to-day contact and maintaining clear, timely communication and accurate project records. Align internal stakeholders, track milestones and commitments, escalate risks and concerns, coordinate issue resolution, and support service improvements and client satisfaction.

Requirements

A diploma or bachelor’s degree in science, communications, project management, or a related field is requested, with equivalent relevant experience considered; strong written and verbal English is required, and French is required for designated Eastern Canadian roles or French-speaking clients. The role calls for two to four years of relevant customer, project, laboratory, mining, logistics, or business-to-business service experience, along with stakeholder coordination and familiarity with CRM, LIMS, or project-tracking tools.

Skills

Client Communication
Customer Success
Project Coordination
Stakeholder Management
Cross-Functional Coordination
Project Status Reporting
Risk Escalation
Issue Resolution
Client Feedback Management
CRM Data Management
LIMS
Dashboard and Tracker Management
Quality Management
Process Improvement
Laboratory Services
Logistics Coordination

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Client Service
Project Coordination
Client Communication
Project Handover
Stakeholder Management
Cross-Functional Coordination
Project Delivery
Milestone Tracking
Risk Escalation
Issue Resolution
Client Feedback
Complaint Management
Service Improvement
Quality Management System
CRM
LIMS
Project Trackers
Dashboards
Action Logs
Management Reporting
Data Quality
Laboratory Services
Geochemistry
Mining
Analytical Testing
Logistics
Turnaround Time
Account Coordination
Business-to-Business Services

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