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Added 19 mins ago
HH
Moncton Administrative Services Coordinator (1077) PCN 1004789
Horizon Health Network
Moncton, NB · Greater Moncton Metropolitan Area
- Full-time
The Supervisor is responsible for planning and coordinating clerical support services either in a clinical and/or administrative environment for a department or service.
Added 49 mins ago
TF
Client Services
Total Fall Protection
Halifax, NS
- Full-time
Title: Client Services & Information Coordinator
Added 2 hours ago
M
Customer Success Coordinator
MSALABS
Quebec, QC
- Full-time
Join MSALABS and play a pivotal role in managing logistics, inventory operational efficiency, and delivering high-quality analytical services to clients across the globe.
Added 3 hours ago
CL
Resident Advisor - TRU East Village
Campus Living Centres
Kamloops, BC
- Full-time
Regular individual reporting meetings with the Residence Life Coordinator (or designate).
Added 3 hours ago
CH
Client Care Coordinator
C-Care Health Services
Toronto, ON
- $55,000 to $68,000 CAD / year
- Full-time
C-Care Health Services is a Toronto-based home healthcare agency providing professional and compassionate care services to clients and families across the Greater Toronto Area. We are…
Added 4 hours ago
Relief Community Support Worker - Day Options Program
CASS Human Resources
Calgary, AB
The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the…
Added 5 hours ago
FH
Patient Care Coordinator, Mental Health & Substance Use Services (MH&SUS), In Patient Psychiatry - Chilliwack General Hospital
Fraser Health Authority
Chilliwack, BC
- $49.2 to $67.08 CAD / hour
- Full-time
We are hiring a Casual Patient Care Coordinator, Mental Health & Substance Use Services (MH&SUS) to join our team in Chilliwack, B.C.
Added 6 hours ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 6 hours ago
TC
coordinator
TJX Canada – Winners, Marshalls, HomeSense
Surrey, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 6 hours ago
CO
Fleet Specifications Technologist
City of Winnipeg
Winnipeg, MB
- Full-time
Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career…
Added 7 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The incumbent is the Trauma team’s contact, support and resource person when dealing with the Research Ethics Board, industry partners, hospital services, etc..
Added 8 hours ago
IA
Community Connections Program Coordinator
Immigrant and Refugee Services Association PEI (IRSA)
Charlottetown, PE
- Full-time
Immigrant & Refugee Services Association PEI (IRSA), a not-for-profit settlement support organization, is seeking a Community Connections Program Coordinator to join us on our mission of…
Added 8 hours ago
DG
Culinary Operations Supervisor
Dexterra Group
Surrey, BC
- Full-time
…direct authority, assisting in developing culinary standards, training programs, menu innovation, recruitment strategies, and operational best practices working with the National Culinary…
Added 8 hours ago
Coordinator Global Learning Opportunities
University of Guelph
Guelph, ON
The Coordinator recruits, trains, and supervises student staff and Peer Helpers who support the delivery of programs and services. This includes providing ongoing coaching, performance…
Added 9 hours ago
SB
Abatement / Restoration / Construction Renovation Coordinator
Sky Building Restoration
Oakville, ON
- Full-time
…motivated Abatement/Restoration/Construction Renovation Project Coordinator to oversee and coordinate environmental remediation, abatement, emergency restoration, reconstruction, and…
Added 10 hours ago
TT
coordinator
The TJX Companies, Inc.
Surrey, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 11 hours ago
Site Lead - Program Development and Evaluation (MLSE - West)
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Participate in weekly regional site meetings and provide progress reports and issues action plans to Program Coordinator.
Added 11 hours ago
Career Education and Co-op Program Coordinator, College of Engineering
University of Saskatchewan
Saskatoon, SK
The career education and co-op programming coordinator oversees the centre and leads the development, evaluation, revision, and delivery of co-operative program courses and career-related…
Added 11 hours ago
Well-Being Coordinator, College of Law
University of Saskatchewan
Saskatoon, SK
Primary Purpose: The well-being coordinator designs and delivers programming that supports the personal well-being and professional development of law students including both JD and…
Added 12 hours ago
BV
Academic Quality Assurance Specialist
Bow Valley College
Calgary, AB
- Full-time
…students annually for meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring…
Added 12 hours ago
CE
School Age Educator
Compass Early Learning and Care
Peterborough, ON · St. Anne
- Part-time
Participate in team meetings, professional learning opportunities, and staff training opportunities.
Added 12 hours ago
CE
Educator
Compass Early Learning and Care
Kawartha Lakes, ON · Jack Callaghan
- Part-time
Participate in team meetings, professional learning opportunities, and staff training opportunities.
Added 12 hours ago
CE
Facilities and Maintenance Coordinator
Compass Early Learning and Care
Peterborough, ON · Administration office
- Full-time
The Facilities and Maintenance Coordinator will support the stewardship of our leased and owned spaces so that children, families and team members experience spaces that are safe,…
Added 12 hours ago
FO
Coordinator, Effectiveness and Learning Systems
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Through our unique mix of funding, resources and training, GMF is enhancing the quality of life for people in Canada by accelerating a transformation to sustainable and resilient…
Added 12 hours ago
CM
Executive Coordinator - Programs and Services
Canadian Mental Health Association
Guelph, ON
- Full-time
We are recruiting for an Executive Coordinator - Programs and Services

MSALABS

Customer Success Coordinator

Quebec, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

JOB OPPORTUNITY

Customer Success Coordinator

Are you a results-oriented leader with a passion for laboratory operations, quality control, and continuous improvement? Ready to take your career to the next level in a fast-paced, growing organization?

Join MSALABS and play a pivotal role in managing logistics, inventory operational efficiency, and delivering high-quality analytical services to clients across the globe.

About MSALABS:

MSALABS is a global provider of geochemical laboratory services for the exploration and mining industries. We deliver a complete range of analytical services from greenfields exploration through to mine closure, including laboratory management, onsite services, and sample preparation.

We are currently seeking a Customer Success Coordinator to Serve as the central coordination point for assigned client projects, ensuring clear and timely client

communication, current project visibility, cross-functional alignment across operational, commercial, quality, sales, and other relevant business functions and stakeholders, proactive risk escalation, and effective follow-through on agreed commitments to support successful project delivery and client satisfaction

Job title : Customer Success Coordinator

Location: Val-d’Or ,Canada

Responsibilities and Authorities

Act as the primary day-to-day communication contact for assigned clients and projects following handover
Acknowledge and respond to client enquiries within established service standards, coordinate
complete and accurate responses and close the communication loop in a timely manner.
Agree and maintain an appropriate communication cadence, including status reports, checking calls, milestone updates, and exception notices
Provide clear, accurate, and consistent updates on project status, expected timelines, risks, decisions, and next steps
Document material client feedback, commitments, and decisions in the designated system and share them with relevant stakeholders
Review available project information during handover and work with Commercial, Sales, Operations, Quality, and other relevant stakeholders to establish a shared understanding of the project scope, client expectations, key commitments, and communication needs.
Coordinate cross-functional and cross-site discussions as needed to clarify requirements, resolve information gaps, and support a smooth transition into project delivery
Maintain visibility of overall project status, significant milestones, dependencies, bottlenecks, outstanding actions, and material changes affecting the client, and communicate relevant updates, risks, and project impacts to appropriate internal and external stakeholders in a timely manner
Follow up with responsible stakeholders to support project progress and ensure important actions, decisions, and client commitments are addressed or appropriately escalated
Maintain accurate and current project status records in the appropriate systems to support client communication, internal coordination, management reporting, and future analysis
Prepare or contribute to regular project status updates, dashboards, action logs,

and management reports as required

Ensure CRM, LIMS, trackers, shared files, and communication records are updated in
accordance with established procedures and data-quality standards
Identify emerging delivery, turnaround-time, quality, logistics, scope, data, or communication risks and escalate them through the defined pathway
Ensure significant client concerns and feedback are visible to the appropriate internal stakeholders and have a documented owner, action, and target date.
Coordinate cross-functional issue discussions and track actions through resolution; escalate when progress, ownership, or decisions are insufficient
Communicate issues to clients in a timely, factual, and solution-oriented manner using information approved by the accountable technical or operational owner.
Coordinate the review and follow-up of client feedback, complaints and service concerns, ensuring appropriate stakeholders are engaged, agreed actions are communicated, and the client is updated through resolution in accordance with the applicable quality-management system process
Represent the voice of the client in internal discussions while balancing contractual scope, technical requirements, operational realities, and business priorities.
Identify recurring communication or delivery gaps and contribute to standard templates, handover tools, dashboards, escalation paths, and customer-success procedures
Support collection and analysis of client feedback and help coordinate agreed service improvement actions
Share relevant account insights with relevant teams while referring contract, pricing, renewal, and expansion decisions to the authorized owner
Track and maintain relevant client service and project-delivery information to support performance measurement, trend analysis, workload planning, and management decision-making, including documenting relevant client feedback and win/loss information in the CRM system
Request project information, status updates, action owners, supporting records, and target dates from relevant internal stakeholders for assigned clients and projects, in accordance with approved procedures and communication standards.
Schedule and facilitate project handover, alignment, status, and issue-resolution meetings for assigned work, ensuring appropriate operational, technical, quality, commercial, sales, and management stakeholders are included where required
Establish and maintain routine client communication touchpoints within the approved service model, agreed communication timeline, and applicable client-service standards
Communicate validated project status information, agreed next steps, and internally approved recovery or mitigation plans to clients, as per confirmed by the accountable operational, technical, quality, or commercial owner, as applicable
Escalate risks, unresolved actions, service failures, client complaints, significant client feedback, scope concerns, data/reporting concerns, or communication breakdowns to the appropriate manager, functional owner, or defined escalation pathway
Recommend process, communication, reporting, handover, dashboard, and escalation improvements to the Accounts & Client Service Manager
Document and track client commitments, material client feedback, action owners, decisions, risks, and follow-up items in the designated systems, trackers, CRM, LIMS, or other approved records-management tools

Key Accountabilities

Client enquiries are acknowledged and coordinated within established response-time standards.
Assigned clients receive accurate, proactive, and consistent communication at the agreed cadence
New and materially changed projects receive an effective handover, with scope, client expectations, key commitments, responsibilities, and communication requirements understood by relevant stakeholders.
Significant milestones, commitments, dependencies, risks, bottlenecks, and actions are current, visible, and traceable
At-risk delivery and material client feedback are escalated promptly with clear ownership and follow-through
Stakeholders receive reliable status reporting and decisions, commitments, and next steps are documented
Client issues are coordinated through closure and recurring service gaps generate documented improvement actions
Client satisfaction, confidence, retention, and account stability are supported through dependable coordination and communication.

Training and Education Requirements

Diploma or bachelor’s degree in science, communications, project management, or a related field; equivalent relevant experience will be considered
Excellent written and verbal English communication skills; additional languages are an asset. French language proficiency is required for roles supporting designated Eastern Canadian regions and/or French-speaking clients and is considered a strong
asset for all other region
Basic understanding of chemistry, laboratory terminology, and analytical testing concepts, or the ability to develop this knowledge through training

Experience Required

Two to four years of experience in customer success, client service, account coordination, project coordination, laboratory services, mining services, logistics, or a comparable business to-business service environment
Demonstrated experience coordinating multiple projects and stakeholders, tracking

deliverables, and managing client communications.

Experience working with operational or technical teams and handling time-sensitive issues or escalations
Laboratory, geochemistry, mining, or multi-site service-delivery experience is a strong asset
Working knowledge of CRM, LIMS, project trackers, dashboards, or customer-success platforms; ability to learn new systems quickly

Like to know more? Check out www.msalabs.com

If you think you have what it takes, please apply directly to the job advertisement

MSALABS is an equal opportunity employer, and we encourage everyone to apply.

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More about this job

Responsibilities

Coordinate client projects from handover through delivery, serving as the primary day-to-day contact and maintaining clear, timely communication and accurate project records. Align internal stakeholders, track milestones and commitments, escalate risks and concerns, coordinate issue resolution, and support service improvements and client satisfaction.

Requirements

A diploma or bachelor’s degree in science, communications, project management, or a related field is requested, with equivalent relevant experience considered; strong written and verbal English is required, and French is required for designated Eastern Canadian roles or French-speaking clients. The role calls for two to four years of relevant customer, project, laboratory, mining, logistics, or business-to-business service experience, along with stakeholder coordination and familiarity with CRM, LIMS, or project-tracking tools.

Skills

Client Communication
Customer Success
Project Coordination
Stakeholder Management
Cross-Functional Coordination
Project Status Reporting
Risk Escalation
Issue Resolution
Client Feedback Management
CRM Data Management
LIMS
Dashboard and Tracker Management
Quality Management
Process Improvement
Laboratory Services
Logistics Coordination

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Client Service
Project Coordination
Client Communication
Project Handover
Stakeholder Management
Cross-Functional Coordination
Project Delivery
Milestone Tracking
Risk Escalation
Issue Resolution
Client Feedback
Complaint Management
Service Improvement
Quality Management System
CRM
LIMS
Project Trackers
Dashboards
Action Logs
Management Reporting
Data Quality
Laboratory Services
Geochemistry
Mining
Analytical Testing
Logistics
Turnaround Time
Account Coordination
Business-to-Business Services

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