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Added 13 mins ago
Ticketing Services & Entertainment Coordinator
Westerner Park
Red Deer, AB
Full-time
Westerner Park is seeking a full-time Ticketing Services & Entertainment Coordinator to join our dynamic team. The Ticketing Services & Entertainment Coordinator is responsible for…
Added 43 mins ago
Service Representative
Dalhousie University
Halifax, NS
Full-time
…academic experience of Dalhousie students. Reporting to the Coordinator, Enrolment Service Hubs the Service Representative acts as the first point of contact for students with the…
Added 43 mins ago
Administrative Coordinator
Dalhousie University
Halifax, NS
Full-time
…to the Manager, Departmental Operations, the Administrative Coordinator provides senior administrative and operational support for the Faculty’s graduate admissions, departmental…
Added 43 mins ago
Coordinator, Region Office Operations, Vancouver BC
IG Wealth Management
Vancouver, BC
Internship
POSITION SUMMARY: The Coordinator, Region Office Operations serves as the primary point of contact, delivering services to both internal and external clients of IG Wealth Management. This…
Added 43 mins ago
Snow School Sales Desk Coordinator
RSMI-JTAC
Jasper, AB
The Snow School Sales Desk Coordinator is the frontline representative for the Snow Sports School Desk and Central Reservations Desk at Marmot Basin. This dual-role position involves…
Added 59 mins ago
Regional Online Learning Facilitator
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Full-time
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Added 1 hour ago
Project Coordinator
Team Power Solutions
Saskatoon, SK
Full-time
Team Power Solutions (TPS) delivers electrical engineering, automation and controls, manufacturing, and field services to industrial clients. We’re looking for a Project Coordinator to…
Added 1 hour ago
On-Site Service Coordinator (contract)
Scandinavian Building Services
AB · Edmonton, AB
Contract
Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta…
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Sr. Engineer/Engineer - Structural
Nutrien
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Full-time
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each…
Added 2 hours ago
Registered Nurse, Transition Line - Intensive Care Unit - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
$41.42 to $59.52 CAD / hour
Part-time
…multi-phase project to increase the hospital's capacity, beds, and services. Read more here RCHRP Phase…
Added 2 hours ago
RN, Cardiac Intensive Care Unit (CICU) - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
$41.42 to $59.52 CAD / hour
Part-time
…multi-phase project to increase the hospital's capacity, beds, and services. Read more here RCHRP Phase…
Added 2 hours ago
RN, Cardiac Intensive Care Unit (CICU) - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
$41.42 to $59.52 CAD / hour
Part-time
…multi-phase project to increase the hospital's capacity, beds, and services. Read more here RCHRP Phase…
Added 2 hours ago
Registered Nurse, Intensive Care Unit (ICU) - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
$41.42 to $59.52 CAD / hour
Full-time
…multi-phase project to increase the hospital's capacity, beds, and services. Read more here RCHRP Phase…
Added 2 hours ago
RN, Day Cardiac Interventional Unit - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
$41.42 to $59.52 CAD / hour
Full-time
…(DCIU), where we focus on delivering exceptional cardiac health…
Added 2 hours ago
RN, Cardiac Intensive Care Unit (CICU) - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
$41.42 to $59.52 CAD / hour
Full-time
…multi-phase project to increase the hospital's capacity, beds, and services. Read more here RCHRP Phase…
Added 2 hours ago
RN, Cardiac Intensive Care Unit (CICU) - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
$41.42 to $59.52 CAD / hour
Full-time
…multi-phase project to increase the hospital's capacity, beds, and services. Read more here RCHRP Phase…
Added 2 hours ago
Registered Nurse, Medicine, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
$41.42 to $59.52 CAD / hour
Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 2 hours ago
RN, Day Cardiac Intervention Unit - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
$41.42 to $59.52 CAD / hour
Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 2 hours ago
RN, Cardiac Intensive Care Unit (CICU) - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
$41.42 to $59.52 CAD / hour
Full-time
…multi-phase project to increase the hospital's capacity, beds, and services. Read more here RCHRP Phase…
Added 2 hours ago
Registered Nurse, Surgical Services - Post Anaesthetic Care Unit (PACU) - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
$41.42 to $59.52 CAD / hour
Part-time
…multi-phase project to increase the hospital's capacity, beds, and services. Read more here RCHRP Phase…
Added 2 hours ago
LINC Program Support Assistant
NorQuest College
Edmonton, AB
…program. Reporting to the Manager, Business Operations and Program Coordinator, this position provides administrative support to the Academic Program Manager, Program Manager, Associate…
Added 2 hours ago
Registered Nurse, Transition Line - Intensive Care Unit - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
$41.42 to $59.52 CAD / hour
Full-time
…multi-phase project to increase the hospital's capacity, beds, and services. Read more here RCHRP Phase…
Added 2 hours ago
Sound Operations Coordinator
Company 3
Toronto, ON
$21 to $24 CAD / hour
Full-time
The Sound Operations Coordinator will assist in the scheduling of sound projects on the Mix stages and ADR sessions. They will be responsible for the scheduling of operational personnel and…
Added 2 hours ago
Printer Equipment Operator - EDP Operations Technician 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office AFSCME
Added 2 hours ago
Project Manager
Contextere
Ottawa, ON
Full-time
internal priorities, budgets, schedules, and contractual commitments.You will work closely with cross-funtional teams while coordinating with technical, commercial,

MSALABS

Customer Success Coordinator

Quebec, QC, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

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Original job description

JOB OPPORTUNITY

Customer Success Coordinator

Are you a results-oriented leader with a passion for laboratory operations, quality control, and continuous improvement? Ready to take your career to the next level in a fast-paced, growing organization?

Join MSALABS and play a pivotal role in managing logistics, inventory operational efficiency, and delivering high-quality analytical services to clients across the globe.

About MSALABS:

MSALABS is a global provider of geochemical laboratory services for the exploration and mining industries. We deliver a complete range of analytical services from greenfields exploration through to mine closure, including laboratory management, onsite services, and sample preparation.

We are currently seeking a Customer Success Coordinator to Serve as the central coordination point for assigned client projects, ensuring clear and timely client

communication, current project visibility, cross-functional alignment across operational, commercial, quality, sales, and other relevant business functions and stakeholders, proactive risk escalation, and effective follow-through on agreed commitments to support successful project delivery and client satisfaction

Job title : Customer Success Coordinator

Location: Val-d’Or ,Canada

Responsibilities and Authorities

Act as the primary day-to-day communication contact for assigned clients and projects following handover
Acknowledge and respond to client enquiries within established service standards, coordinate
complete and accurate responses and close the communication loop in a timely manner.
Agree and maintain an appropriate communication cadence, including status reports, checking calls, milestone updates, and exception notices
Provide clear, accurate, and consistent updates on project status, expected timelines, risks, decisions, and next steps
Document material client feedback, commitments, and decisions in the designated system and share them with relevant stakeholders
Review available project information during handover and work with Commercial, Sales, Operations, Quality, and other relevant stakeholders to establish a shared understanding of the project scope, client expectations, key commitments, and communication needs.
Coordinate cross-functional and cross-site discussions as needed to clarify requirements, resolve information gaps, and support a smooth transition into project delivery
Maintain visibility of overall project status, significant milestones, dependencies, bottlenecks, outstanding actions, and material changes affecting the client, and communicate relevant updates, risks, and project impacts to appropriate internal and external stakeholders in a timely manner
Follow up with responsible stakeholders to support project progress and ensure important actions, decisions, and client commitments are addressed or appropriately escalated
Maintain accurate and current project status records in the appropriate systems to support client communication, internal coordination, management reporting, and future analysis
Prepare or contribute to regular project status updates, dashboards, action logs,

and management reports as required

Ensure CRM, LIMS, trackers, shared files, and communication records are updated in
accordance with established procedures and data-quality standards
Identify emerging delivery, turnaround-time, quality, logistics, scope, data, or communication risks and escalate them through the defined pathway
Ensure significant client concerns and feedback are visible to the appropriate internal stakeholders and have a documented owner, action, and target date.
Coordinate cross-functional issue discussions and track actions through resolution; escalate when progress, ownership, or decisions are insufficient
Communicate issues to clients in a timely, factual, and solution-oriented manner using information approved by the accountable technical or operational owner.
Coordinate the review and follow-up of client feedback, complaints and service concerns, ensuring appropriate stakeholders are engaged, agreed actions are communicated, and the client is updated through resolution in accordance with the applicable quality-management system process
Represent the voice of the client in internal discussions while balancing contractual scope, technical requirements, operational realities, and business priorities.
Identify recurring communication or delivery gaps and contribute to standard templates, handover tools, dashboards, escalation paths, and customer-success procedures
Support collection and analysis of client feedback and help coordinate agreed service improvement actions
Share relevant account insights with relevant teams while referring contract, pricing, renewal, and expansion decisions to the authorized owner
Track and maintain relevant client service and project-delivery information to support performance measurement, trend analysis, workload planning, and management decision-making, including documenting relevant client feedback and win/loss information in the CRM system
Request project information, status updates, action owners, supporting records, and target dates from relevant internal stakeholders for assigned clients and projects, in accordance with approved procedures and communication standards.
Schedule and facilitate project handover, alignment, status, and issue-resolution meetings for assigned work, ensuring appropriate operational, technical, quality, commercial, sales, and management stakeholders are included where required
Establish and maintain routine client communication touchpoints within the approved service model, agreed communication timeline, and applicable client-service standards
Communicate validated project status information, agreed next steps, and internally approved recovery or mitigation plans to clients, as per confirmed by the accountable operational, technical, quality, or commercial owner, as applicable
Escalate risks, unresolved actions, service failures, client complaints, significant client feedback, scope concerns, data/reporting concerns, or communication breakdowns to the appropriate manager, functional owner, or defined escalation pathway
Recommend process, communication, reporting, handover, dashboard, and escalation improvements to the Accounts & Client Service Manager
Document and track client commitments, material client feedback, action owners, decisions, risks, and follow-up items in the designated systems, trackers, CRM, LIMS, or other approved records-management tools

Key Accountabilities

Client enquiries are acknowledged and coordinated within established response-time standards.
Assigned clients receive accurate, proactive, and consistent communication at the agreed cadence
New and materially changed projects receive an effective handover, with scope, client expectations, key commitments, responsibilities, and communication requirements understood by relevant stakeholders.
Significant milestones, commitments, dependencies, risks, bottlenecks, and actions are current, visible, and traceable
At-risk delivery and material client feedback are escalated promptly with clear ownership and follow-through
Stakeholders receive reliable status reporting and decisions, commitments, and next steps are documented
Client issues are coordinated through closure and recurring service gaps generate documented improvement actions
Client satisfaction, confidence, retention, and account stability are supported through dependable coordination and communication.

Training and Education Requirements

Diploma or bachelor’s degree in science, communications, project management, or a related field; equivalent relevant experience will be considered
Excellent written and verbal English communication skills; additional languages are an asset. French language proficiency is required for roles supporting designated Eastern Canadian regions and/or French-speaking clients and is considered a strong
asset for all other region
Basic understanding of chemistry, laboratory terminology, and analytical testing concepts, or the ability to develop this knowledge through training

Experience Required

Two to four years of experience in customer success, client service, account coordination, project coordination, laboratory services, mining services, logistics, or a comparable business to-business service environment
Demonstrated experience coordinating multiple projects and stakeholders, tracking

deliverables, and managing client communications.

Experience working with operational or technical teams and handling time-sensitive issues or escalations
Laboratory, geochemistry, mining, or multi-site service-delivery experience is a strong asset
Working knowledge of CRM, LIMS, project trackers, dashboards, or customer-success platforms; ability to learn new systems quickly

Like to know more? Check out www.msalabs.com

If you think you have what it takes, please apply directly to the job advertisement

MSALABS is an equal opportunity employer, and we encourage everyone to apply.

Apply About employer

More about this job

Responsibilities

Serve as the primary point of contact for clients to ensure timely communication and successful project delivery. Coordinate cross-functional alignment between operational, commercial, and quality teams to manage project visibility and risk escalation.

Requirements

Requires a diploma or bachelor's degree in science, communications, or project management with 2-4 years of experience in customer success or laboratory services. Proficiency in English is required, and French is a strong asset for supporting Eastern Canadian regions.

Skills

Client Communication
Project Coordination
Risk Escalation
Stakeholder Management
CRM
LIMS
Account Management
Cross-functional Alignment
Project Tracking
Conflict Resolution
Reporting
Laboratory Operations

Visa sponsorship

Not detected in the job text

Keywords

Geochemical Laboratory Services
Mining Industry
CRM
LIMS
Customer Success
Project Management
Quality Control
Logistics
Account Coordination
Analytical Services
Client Satisfaction
Risk Management
Service Level Agreements
Stakeholder Engagement

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