Find work in Canada.

329,706 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 12 mins ago
Brand Ambassador, Radio-Canada (On-Call) (French Services)
Radio-Canada
Ottawa, ON
Part-time
Are you energetic, enthusiastic, cheerful and professional? Do you love working with the public? Then join our team for this assignment!
Added 12 mins ago
EVS Replay Operator
Radio-Canada
Toronto, ON
Part-time
Working closely with producers, directors and technical teams, Operators ensure timely access to game action and production elements in fast-paced live environments.
Added 12 mins ago
Registered Nurse
Health Careers Canada
Mississauga, ON
Full-time
…community for our commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster…
Added 12 mins ago
Reporter/Editor (Talent Community) (English Services) (On-call)
Radio-Canada
Vancouver, BC
Part-time
…including both live and taped storytelling. Some days you could be working with a videographer or another CBC colleague. On other days, you’ll be gathering on your…
Added 12 mins ago
Document controller H/F
VINCI
Toronto, ON
Full-time
…wealth and strength. We are committed to creating an inclusive working environment where every individual is valued and respected. We strongly encourage applications from members of…
Added 12 mins ago
Quality Manager H/F
VINCI
Toronto, ON
Full-time
a joint venture of multiple subsidiaries of the VINCI Group, construction worldwide leader, specialized in the design and construction of major civil engineering and building works in…
Added 12 mins ago
Registered Practical Nurse
Health Careers Canada
Oakville, ON
Full-time
…and A&D Wholesale operations, we’re proud to be a Canadian leader in specialty health…
Added 13 mins ago
Area Service Manager West - LEMKEN CANADA
LEMKEN GmbH & Co. KG
Saint-Hyacinthe, QC
2+ years of experience working with agricultural equipment, particularly planters and seeders.
Added 27 mins ago
Games Security Specialist
Ubisoft
Montreal, QC
Full-time
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe…
Added 43 mins ago
Manager, Collections
Rogers Bank
Longueuil, QC
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 43 mins ago
Manager, Collections
Rogers Bank
Collingwood, ON
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 43 mins ago
Manager, Collections
Rogers Bank
Hamilton, ON · Dundas, ON
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 57 mins ago
National Account Manager Ecommerce
Stanley Black & Decker, Inc.
Mississauga, ON
Full-time
Direct experience managing Amazon or a major eCommerce customer, preferably within a 1P / Vendor Central environment.
Added 1 hour ago
Property Services Coordinator
BGIS
Quebec, QC
Full-time
Contributes to a strong, healthy and safe work environment by promoting a positive H&S culture. Attends safety meetings.
Added 1 hour ago
Document controller H/F
VINCI Construction Grands Projets Hellas S.A.
Toronto, ON · Greater Toronto Area, Canada
Full-time
…wealth and strength. We are committed to creating an inclusive working environment where every individual is valued and respected. We strongly encourage applications from members of…
Added 1 hour ago
Laboratory Manager
The University of British Columbia
Vancouver, BC
$5,692.25 to $8,179.5 CAD / month
Full-time
Reports directly to the Principal Investigator, Dr. Troy McDiarmid. Serves as the primary operational and scientific leader of the laboratory, functioning as a close partner to the PI in…
Added 1 hour ago
North America - Cyber Security Administrator
Zetron
Victoria, BC
$95,000 to $110,000 CAD / year
Full-time
Plus, you can take advantage of flexible working hours within an easy-going environment. We celebrate our successes with company sponsored events and look forward to having you join us!
Added 1 hour ago
Retail Associate (Part Time)
Best Buy Canada
Vancouver, BC
Part-time
A commitment to maintaining a safe and fun working environment
Added 1 hour ago
Merchandiser (Part Time)
Best Buy Canada
Vancouver, BC
Part-time
A commitment to maintaining a safe and fun working environment
Added 1 hour ago
Customer Success Coordinator
MSALABS
Quebec, QC
Full-time
Are you a results-oriented leader with a passion for laboratory operations, quality control, and continuous improvement? Ready to take your career to the next level in a fast-paced, growing…
Added 2 hours ago
District Manager - Vancouver
TK Elevator
Burnaby, BC
Full-time
Maintain a strong working knowledge of the workforce labour agreement.
Added 2 hours ago
Supervisor, Production - Control Panel (2nd Shift)
Thermon
Calgary, AB
Full-time
Ensure that a safe working environment is maintained at all times by enforcing Company standards and following up on regular inspections.
Added 2 hours ago
Stage - Hiver 2027- Stagiaire en technologies chimiques / Internship - Winter 2027- Intern in Chemical Technology and Process
Pratt & Whitney
Longueuil, QC
Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928.Nous concevons et fabriquons des moteurs…
Added 2 hours ago
Regional Manager & Sleep Clinician (RRT / RPSGT) – Edmonton / St. Albert
Snore MD
St. Albert, AB
Full-time
…patients thrive - and now we’re looking for an outstanding leader to help guide that mission as our Regional Manager for St. Albert / Edmonton in…
Added 2 hours ago
PLM Project Manager – 3DEXPERIENCE
Techso
Montreal, QC
Full-time
You do not need to have worked in every environment listed above. Above all, we are looking for a structured, collaborative, and results-oriented project leader who can move a complex…

MSALABS

Customer Success Coordinator

Quebec, QC, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

JOB OPPORTUNITY

Customer Success Coordinator

Are you a results-oriented leader with a passion for laboratory operations, quality control, and continuous improvement? Ready to take your career to the next level in a fast-paced, growing organization?

Join MSALABS and play a pivotal role in managing logistics, inventory operational efficiency, and delivering high-quality analytical services to clients across the globe.

About MSALABS:

MSALABS is a global provider of geochemical laboratory services for the exploration and mining industries. We deliver a complete range of analytical services from greenfields exploration through to mine closure, including laboratory management, onsite services, and sample preparation.

We are currently seeking a Customer Success Coordinator to Serve as the central coordination point for assigned client projects, ensuring clear and timely client

communication, current project visibility, cross-functional alignment across operational, commercial, quality, sales, and other relevant business functions and stakeholders, proactive risk escalation, and effective follow-through on agreed commitments to support successful project delivery and client satisfaction

Job title : Customer Success Coordinator

Location: Val-d’Or ,Canada

Responsibilities and Authorities

Act as the primary day-to-day communication contact for assigned clients and projects following handover
Acknowledge and respond to client enquiries within established service standards, coordinate
complete and accurate responses and close the communication loop in a timely manner.
Agree and maintain an appropriate communication cadence, including status reports, checking calls, milestone updates, and exception notices
Provide clear, accurate, and consistent updates on project status, expected timelines, risks, decisions, and next steps
Document material client feedback, commitments, and decisions in the designated system and share them with relevant stakeholders
Review available project information during handover and work with Commercial, Sales, Operations, Quality, and other relevant stakeholders to establish a shared understanding of the project scope, client expectations, key commitments, and communication needs.
Coordinate cross-functional and cross-site discussions as needed to clarify requirements, resolve information gaps, and support a smooth transition into project delivery
Maintain visibility of overall project status, significant milestones, dependencies, bottlenecks, outstanding actions, and material changes affecting the client, and communicate relevant updates, risks, and project impacts to appropriate internal and external stakeholders in a timely manner
Follow up with responsible stakeholders to support project progress and ensure important actions, decisions, and client commitments are addressed or appropriately escalated
Maintain accurate and current project status records in the appropriate systems to support client communication, internal coordination, management reporting, and future analysis
Prepare or contribute to regular project status updates, dashboards, action logs,

and management reports as required

Ensure CRM, LIMS, trackers, shared files, and communication records are updated in
accordance with established procedures and data-quality standards
Identify emerging delivery, turnaround-time, quality, logistics, scope, data, or communication risks and escalate them through the defined pathway
Ensure significant client concerns and feedback are visible to the appropriate internal stakeholders and have a documented owner, action, and target date.
Coordinate cross-functional issue discussions and track actions through resolution; escalate when progress, ownership, or decisions are insufficient
Communicate issues to clients in a timely, factual, and solution-oriented manner using information approved by the accountable technical or operational owner.
Coordinate the review and follow-up of client feedback, complaints and service concerns, ensuring appropriate stakeholders are engaged, agreed actions are communicated, and the client is updated through resolution in accordance with the applicable quality-management system process
Represent the voice of the client in internal discussions while balancing contractual scope, technical requirements, operational realities, and business priorities.
Identify recurring communication or delivery gaps and contribute to standard templates, handover tools, dashboards, escalation paths, and customer-success procedures
Support collection and analysis of client feedback and help coordinate agreed service improvement actions
Share relevant account insights with relevant teams while referring contract, pricing, renewal, and expansion decisions to the authorized owner
Track and maintain relevant client service and project-delivery information to support performance measurement, trend analysis, workload planning, and management decision-making, including documenting relevant client feedback and win/loss information in the CRM system
Request project information, status updates, action owners, supporting records, and target dates from relevant internal stakeholders for assigned clients and projects, in accordance with approved procedures and communication standards.
Schedule and facilitate project handover, alignment, status, and issue-resolution meetings for assigned work, ensuring appropriate operational, technical, quality, commercial, sales, and management stakeholders are included where required
Establish and maintain routine client communication touchpoints within the approved service model, agreed communication timeline, and applicable client-service standards
Communicate validated project status information, agreed next steps, and internally approved recovery or mitigation plans to clients, as per confirmed by the accountable operational, technical, quality, or commercial owner, as applicable
Escalate risks, unresolved actions, service failures, client complaints, significant client feedback, scope concerns, data/reporting concerns, or communication breakdowns to the appropriate manager, functional owner, or defined escalation pathway
Recommend process, communication, reporting, handover, dashboard, and escalation improvements to the Accounts & Client Service Manager
Document and track client commitments, material client feedback, action owners, decisions, risks, and follow-up items in the designated systems, trackers, CRM, LIMS, or other approved records-management tools

Key Accountabilities

Client enquiries are acknowledged and coordinated within established response-time standards.
Assigned clients receive accurate, proactive, and consistent communication at the agreed cadence
New and materially changed projects receive an effective handover, with scope, client expectations, key commitments, responsibilities, and communication requirements understood by relevant stakeholders.
Significant milestones, commitments, dependencies, risks, bottlenecks, and actions are current, visible, and traceable
At-risk delivery and material client feedback are escalated promptly with clear ownership and follow-through
Stakeholders receive reliable status reporting and decisions, commitments, and next steps are documented
Client issues are coordinated through closure and recurring service gaps generate documented improvement actions
Client satisfaction, confidence, retention, and account stability are supported through dependable coordination and communication.

Training and Education Requirements

Diploma or bachelor’s degree in science, communications, project management, or a related field; equivalent relevant experience will be considered
Excellent written and verbal English communication skills; additional languages are an asset. French language proficiency is required for roles supporting designated Eastern Canadian regions and/or French-speaking clients and is considered a strong
asset for all other region
Basic understanding of chemistry, laboratory terminology, and analytical testing concepts, or the ability to develop this knowledge through training

Experience Required

Two to four years of experience in customer success, client service, account coordination, project coordination, laboratory services, mining services, logistics, or a comparable business to-business service environment
Demonstrated experience coordinating multiple projects and stakeholders, tracking

deliverables, and managing client communications.

Experience working with operational or technical teams and handling time-sensitive issues or escalations
Laboratory, geochemistry, mining, or multi-site service-delivery experience is a strong asset
Working knowledge of CRM, LIMS, project trackers, dashboards, or customer-success platforms; ability to learn new systems quickly

Like to know more? Check out www.msalabs.com

If you think you have what it takes, please apply directly to the job advertisement

MSALABS is an equal opportunity employer, and we encourage everyone to apply.

Apply About employer

More about this job

Responsibilities

Serve as the primary point of contact for clients to ensure timely communication and successful project delivery. Coordinate cross-functional alignment between operational, commercial, and quality teams to manage project visibility and risk escalation.

Requirements

Requires a diploma or bachelor's degree in science, communications, or project management with 2-4 years of experience in customer success or laboratory services. Proficiency in English is required, and French is a strong asset for supporting Eastern Canadian regions.

Skills

Client Communication
Project Coordination
Risk Escalation
Stakeholder Management
CRM
LIMS
Account Management
Cross-functional Alignment
Project Tracking
Conflict Resolution
Reporting
Laboratory Operations

Visa sponsorship

Not detected in the job text

Keywords

Geochemical Laboratory Services
Mining Industry
CRM
LIMS
Customer Success
Project Management
Quality Control
Logistics
Account Coordination
Analytical Services
Client Satisfaction
Risk Management
Service Level Agreements
Stakeholder Engagement

Report this job