Jobs in Georgetown, ON and nearby

Jobs within 25 km of Georgetown, ON, Canada. Nearby towns and cities are included. Distances are straight-line, not driving distances.

19,913 listings · 3,854 employers Counted Oct 28, 2026. How we count

About these jobs

Employers hiring include Loblaw Companies Limited (470 listings), Shoppers Drug Mart (401 listings), AtkinsRéalis (377 listings).

Common roles: Retail sales associate, Sales representative, Project manager.

3,908 of these listings include employer-provided pay. Open a job to see its currency and pay period.

Advertised starting pay
Pay period	Median starting pay	Listings
CAD / hour	30.75	1,983
CAD / year	80,000.00	1,696
USD / hour	21.00	67
USD / year	90,000.00	49

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Workplace classifications: 0% remote, 18% hybrid, 82% on-site, 0% not specified. Hybrid and on-site classifications may be inferred from descriptions. Check the original ad.

Based on the dated count above. Listings can change. How we count

Jobs in Georgetown, ON and nearby

Within 25 km

Email me new jobs Save this search

Added 20 hours ago
CN
Dry Order Picking Team Member
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Mississauga, ON
- Full-time
Added 20 hours ago
P
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PepsiCo
Brampton, ON
- Full-time
Added 20 hours ago
WC
(CAN) Stocking 1 Team Associate Temporary - Contract ends May 10, 2026
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Brampton, ON
- Contract
Added 20 hours ago
TS
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Mississauga, ON
- Full-time
Added 20 hours ago
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Added 20 hours ago
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Mississauga, ON
- Part-time
Added 20 hours ago
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Mississauga, ON
- $62 to $67 CAD / hour
- Other
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Mississauga, ON
- Full-time
Added 20 hours ago
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Mississauga, ON
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Added 20 hours ago
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Brampton, ON
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Added 20 hours ago
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Added 20 hours ago
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Mississauga, ON
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MSC Cruises

Resolution Agent Coordinator Canada

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 2+ years Contact Center or other similar customer service experience.
Posting language: English
Posted: Oct 27, 2026

Original job description

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

The Resolution Agent Coordinator serves as a key support resource for Contact Center agents, providing real-time assistance to resolve complex booking-related issues. This role helps drive first-contact resolutions, escalates concerns when appropriate, and acts as a subject matter expert on MSC policies, procedures, and systems.

The ideal candidate is a strong problem solver with excellent communication skills, a passion for helping others succeed, and a proven track record of delivering exceptional guest experiences. This position offers the opportunity to leverage operational expertise while contributing to agent development, process improvement, and overall Contact Center performance.

Your Impact

Provide real-time support and guidance to Contact Center agents on booking, guest service, and policy related questions
Consistently demonstrate superior soft skills and empathy to de-escalate situations
Provide immediate solutions for first contact resolution with guests and travel advisors
Follow up with guests and travel advisors to provide feedback, and oversee problems through to resolution
Accept escalated calls from agents and guests/travel advisors to provide next level of support
Escalate unresolved issues to the department leader when necessary
Track interactions to support analysis, training, and process improvement activities
Route and redirect issues to appropriate touchpoints
Ensure proper resolution, documentation and closure of issues
Recommend procedure modifications and continuous improvement opportunities to leadership
Other duties as assigned

Your Journey so far

2+ years Contact Center or other similar customer service experience. 
Demonstrate a consistent record of performance, attendance, and professionalism.
Exhibit strong collaboration skills and a willingness to support peers and business initiatives
Strong written and verbal communication skills
Bilingual proficiency in Quebec French (Québécois) and English is required
Ability to effectively troubleshoot complex issues and make sound decisions
Proven ability to manage multiple priorities in a fast-paced environment
This role supports a 7-day-a-week operation across multiple markets. Regularly scheduled hours will include evenings, weekends, and holidays. Flexibility is required, as schedules may be adjusted based on business and staffing needs. If assigned a closing-shift, agent must remain on queue and active until all calls are answered.

Your Essentials

MSC Cruises is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!

Apply About employer

More about this job

Responsibilities

Provide real-time guidance to Contact Center agents and handle escalated booking, guest service, and policy issues to achieve timely resolutions. Track and document interactions, follow up with guests and travel advisors, and identify opportunities to improve procedures and agent support.

Requirements

Requires at least two years of Contact Center or similar customer service experience, strong communication and collaboration skills, and the ability to troubleshoot complex issues and manage competing priorities. Fluency in Quebec French and English is required, along with flexibility to work evenings, weekends, and holidays in a seven-day operation.

Skills

Customer Service
Contact Center Support
Problem Solving
Communication
Empathy
De-escalation
Issue Resolution
Troubleshooting
Decision-Making
Multitasking
Collaboration
Policy Knowledge
Process Improvement
Documentation
Quebec French
English

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Customer Service
Booking Support
Guest Services
Travel Advisors
MSC Policies
Procedures
Systems
First-Contact Resolution
Escalation Management
Issue Tracking
Documentation
Problem Solving
Troubleshooting
De-escalation
Empathy
Process Improvement
Agent Development
Quebec French
English
Travel Arrangements
Guest Experience

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