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Added 8 mins ago
P&
Systems & Logistics Analyst
Parrish & Heimbecker, Limited
Cambridge, ON
- Full-time
Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field (or equivalent experience).
Added 8 mins ago
M
Marketing Data Analyst
Mindlance
Toronto, ON
- $35 to $40 CAD / hour
- Contract
Analyze marketing and customer campaign data to generate actionable business insights
Added 8 mins ago
S
Senior Account Manager
SoTalent
Toronto, ON
- Full-time
Proficiency in Microsoft Office applications, business intelligence tools, and sales reporting platforms.
Added 8 mins ago
A
Store Manager
Ardene
Owen Sound, ON
- Full-time
Artificial intelligence (AI) may be used to support certain stages of our recruitment process, such as reviewing applications. AI is used as a tool to assist our hiring team and does not…
Added 8 mins ago
P&
Warehouse Supervisor
Parrish & Heimbecker, Limited
Hamilton, ON
- Full-time
Post‑secondary education in supply chain, logistics, business administration, or a related field. Professional designations such as P.Log, CITT, SCMP, or equivalent are considered assets.
Added 8 mins ago
KC
Senior Manager - IT ICFR
KPMG Canada
Ottawa, ON
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 9 mins ago
Manager, Core HR, PXT
ELC Beauty LLC
Toronto, ON
Identify and share insights regarding issues and themes in the business to proactively drive the employee life cycle.
Added 9 mins ago
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Senior Portfolio & Program Manager, Operational Technology & Engineering
Equinix
Toronto, ON
- Full-time
Strong financial acumen, including budget ownership and business case development
Added 9 mins ago
Senior Policy Advisor
Government of Alberta
AB
…stakeholders and other jurisdictions for the purpose of gaining intelligence and transferring that knowledge into collaborative policy development and decisions to ensure optimal…
Added 9 mins ago
S
Services Lead, Stores - Full Time
Sephora
Vancouver, BC
- $22.85 to $28.55 CAD / hour
- Full-time
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust…
Added 9 mins ago
S
Stage Experience Lead - Full Time
Sephora
Langford, BC
- $22.85 to $28.55 CAD / hour
- Full-time
Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.
Added 24 mins ago
BG
Purchasing Manager - Power Systems
Brandt Group of Companies
Zehner
- Full-time
Utilize supplier and market intelligence to support business unit requirements and enhance competitive positioning.
Added 24 mins ago
YM
Product Specialist, Outboard Motor & Marine Rigging Parts
YAMAHA MOTOR CANADA LTD.
Toronto, ON · North York, ON
- Full-time
Yamaha Motor Corporation (“YMC”) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world.…
Added 24 mins ago
P&
Operations Administrator
Parrish & Heimbecker, Limited
Acton, ON
- Full-time
Post-secondary education in Office Administration, Business Administration, Operations Management, or a related field
Added 24 mins ago
HG
Senior Cost Accountant | Comptable principal(e), prix de revient
Hagen Group
Baie-D'Urfé, QC
- Full-time
Advanced Excel skills; Power BI or other business-intelligence tools are an asset.
Added 24 mins ago
OC
Agent de liaison médicale, Néphrologie / Medical Science Liaison, Nephrology
Otsuka Canada Pharmaceutical Inc.
Canada
- Full-time
…clinical knowledge and improve patient outcomes. To gather medical intelligence through peer-to-peer interactions with key opinion leaders (KOLs), investigators and…
Added 24 mins ago
S
Engagement Manager
Straive
Calgary, AB
- Full-time
This is a business-facing role with significant exposure to senior client stakeholders.
Added 24 mins ago
EA
Physician Engagement Specialist
Empathia AI
Canada
- Full-time
…interdisciplinary team brings together expertise in healthcare, artificial intelligence, technology, and…
Added 24 mins ago
LC
Outbound Capital Account Executive
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
…acquisition tactics. As trusted experts, you are responsible for business development activities in your assigned territory with the goal to drive awareness and adoption of Lightspeed…
Added 24 mins ago
Technical Program Manager-II, GO-AI
Amazon
Vancouver, BC
Within Amazon Robotics, the Global Operations – Artificial Intelligence (GO-AI) organization enables Amazon to accelerate and scale the next generation of AI-powered robotic solutions.…
Added 24 mins ago
VE
Account Manager - Chemical Water Treatment Solutions
Veolia Environnement SA
Toronto, ON
- Full-time
…transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges…
Added 24 mins ago
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Keyholder (Part time) - Reitmans
Reitmans (Canada) Ltée/Ltd
Dartmouth, NS
- Part-time
The use of Artificial Intelligence may be used for candidate screening purposes.
Added 24 mins ago
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Keyholder (Part time) - Trinity Common
Reitmans (Canada) Ltée/Ltd
Brampton, ON
- Part-time
The use of Artificial Intelligence may be used for candidate screening purposes.
Added 24 mins ago
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(CAN) Customer Service Manager
Walmart
Kenora, ON
- Full-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 24 mins ago
AG
Senior Analyst, Marketing Science
Adelphi Group
Toronto, ON
- Full-time
…to connect the media we plan and execute with our client’s business outcomes. Establishing that relationship requires data-focused capabilities across 3…

MSC Mediterranean Shipping Company

Representative, Customer Service - Email

Vancouver, BC, Canada

$60,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Experience: 3+ years of relevant industry experience (i.e.
Posting language: English
Posted: Oct 2, 2026

Original job description

Position Summary:

The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while ensuring responses meet established service level expectations. This role provides clear and precise information on bookings, shipment status, documentation, and operational processes, and collaborates with internal teams to resolve issues that may affect shipments. The representative ensures all written communication is accurate, complete, and actionable, while actively monitoring shared inboxes, prioritizing requests by urgency and customer impact, and identifying opportunities to reduce repetitive inquiries through proactive guidance. By promoting MSC’s digital tools such as myMSC, maintaining thorough records of customer communications, and consistently producing high‑quality written responses, the role contributes directly to improving service efficiency, customer satisfaction, and overall ease of doing business.

Level of Responsibility

Increased handling tasks with greater independence under general supervision; Contributing to projects with guidance, supporting team/organizational objectives. Problems faced are more difficult but typically not complex. No direct responsibility for managing others. May influence others within the job area through an explanation of facts, policies, and practices related to their work.

Key Tasks

Manage customer inquiries received through email channels, ensuring timely and professional responses.
Provide clear and accurate information related to bookings, shipment status, documentation, and operational processes.
Ensure fast turnaround and resolution of email requests, maintaining agreed service level response times.
Coordinate with internal teams to resolve operational or documentation issues impacting shipments.
Maintain accuracy and completeness of written communication, ensuring customers receive clear and actionable information.
Monitor shared inboxes and prioritize requests based on urgency and customer impact.
Identify opportunities to reduce repetitive inquiries through clear guidance and proactive information sharing.
Promote MSC digital tools such as myMSC by guiding customers toward self-service capabilities where appropriate.
Maintain accurate records of customer communications and ensure updates are reflected in internal systems.
Support improvements in service efficiency, customer satisfaction, and ease of doing business through consistent and high-quality written communication.
Additional tasks may be adjusted based on departmental/business needs.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

University or College degree in Transportation, Supply Chain or related field.
3+ years of relevant industry experience (i.e. Shipping, logistics or transportation).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with SharePoint and scheduling tools.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Problem solving mindset and critical thinking skills.
Excellent verbal and written communication.
Bilingual written and spoken (English / French).

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team - it’s that simple!

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility Montreal and Toronto offices.
Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

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More about this job

Responsibilities

Manage customer inquiries through shared email channels, providing timely, accurate, and actionable information about bookings, shipment status, documentation, and operational processes. Coordinate with internal teams to resolve issues, maintain communication records, promote myMSC self-service tools, and help improve service efficiency and customer satisfaction.

Requirements

A university or college degree in transportation, supply chain, or a related field and at least three years of relevant shipping, logistics, or transportation experience are requested. Candidates should have strong written and verbal communication, be bilingual in English and French, be proficient with Microsoft Office, and demonstrate organization, time management, prioritization, and problem-solving skills.

Skills

Customer Service
Email Communication
Written Communication
Verbal Communication
Organization
Time Management
Prioritization
Problem Solving
Critical Thinking
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
SharePoint
Shipment Coordination

Benefits

Flexible Health And Dental Benefits
Company-Matched RRSP Contributions
Tailored Training Opportunities
Employee Mentorship
Leadership Opportunities
Employee Assistance Opportunities
Employee Referral Incentive Program
Community Involvement
Gym Facility
Health And Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Email Support
Shipping
Logistics
Transportation
Supply Chain
Bookings
Shipment Status
Shipping Documentation
Operational Processes
Shared Inboxes
Service Level Expectations
Customer Satisfaction
Internal Coordination
Microsoft Office Suite
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
SharePoint
myMSC
Digital Self-Service
Written Communication
Bilingual English And French
Problem Solving
Critical Thinking
Time Management
Prioritization

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