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Added 1 min ago
CH
Sales Representative
Charton Hobbs Group
Montreal, QC
- Full-time
We are looking for a Sales Representative – Retail to grow the presence and performance of our brand portfolio across Société des alcools du Québec (SAQ) retail locations throughout Greater…
Added 1 min ago
C
Store Manager, Gardenland Parts & Supply
Co-op
Morden, MB
- Full-time
…ensuring alignment with organizational goals, brand standards, and customer service expectations. This role provides direction and support to team members, oversees financial performance,…
Added 15 mins ago
CC
Snow Removal Heavy Equipment Operators/Salt Truck Drivers
Clintar Commercial Outdoor Services
Brampton, ON
- $25 to $35 USD / hour
- Full-time
3 years experience in previous snow removal role
Added 15 mins ago
CC
Snow Removal Walkway Crew Leads/Machine Operators/Shovellors
Clintar Commercial Outdoor Services
Brampton, ON
- $23 to $27 USD / hour
- Full-time
Added 16 mins ago
CK
Customer Service Representative
Circle K
Elmsdale, NS
- Full-time
As a Customer Service Representative, you will enjoy:
Added 16 mins ago
AA
Part Time Store Driver
Advance Auto Parts
Georgetown, ON
- $17.95 to $20.7 CAD / hour
- Part-time
Sales aptitude and customer service orientation
Added 16 mins ago
Office Coordinator, Volunteer Resources
Nova Scotia Health and IWK Health
Halifax, NS
…2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job…
Added 46 mins ago
ST
Inside Sales Representative (PLT)
Scotia Tirecraft
Mississauga, ON
- Full-time
Previous sales or customer service experience, preferably in the tire or automotive industry.
Added 1 hour ago
TI
Graphic arts sales representative
Turbo Images
Mississauga, ON
- $80,000 to $94,000 CAD / year
- Full-time
- Hybrid
Added 1 hour ago
TI
Graphic arts sales representative
Turbo Images
Boisbriand, QC
- $68,640 to $74,880 CAD / year
- Full-time
- Hybrid
Added 1 hour ago
FE
Outside sales representative
Franklin Empire Inc.
MB · Saint-Laurent, MB
- Full-time
Added 1 hour ago
FE
Inside sales representative
Franklin Empire Inc.
Trois-Rivières, QC
- Full-time
Added 1 hour ago
SC
Customer service representative - financial services
Speedy Cash Canada
Prince George, BC
- Full-time
Added 1 hour ago
FE
Inside sales representative
Franklin Empire Inc.
Saint-Jérôme, QC · St-Jérôme, QC
- Full-time
Added 1 hour ago
IH
Office Coordinator, Volunteer Resources
IWK Health
Halifax, NS
- Full-time
…2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job…
Added 1 hour ago
FE
Inside sales representative
Franklin Empire Inc.
MB · Saint-Laurent, MB
- Full-time
Added 1 hour ago
J
Outside Sales Representative
JobsMedia.io
Laval, QC
- Full-time
Our client:A well-established company in the industrial tooling sector is seeking a Sales Representative to strengthen its sales and customer relationship management team.
Added 1 hour ago
FT - Maintenance and Administrative Coordinator - 150 Ontario Supportive Housing
Connective
Prince George, BC
Participates in continuous proactive initiatives by identifying opportunities for improvement in costs, quality, customer service, and assets.
Added 2 hours ago
NB
Banking advisor
National Bank of Canada
Kamloops, BC
- Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
Added 2 hours ago
NB
Investment Development Specialist
National Bank of Canada
Markham, ON
- Full-time
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular…
Added 2 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
Added 3 hours ago
Sales Development Representative (SDR) - Pharma (all genders)
Schlafender Hase GmbH
L'Île-Perrot, QC
You open the door to new business. As our Sales Development Representative, you identify and engage pharmaceutical companies in North America, qualify their needs and build a strong…
Added 3 hours ago
G
Office Administrator
GagaMuller
Regina, SK
- Full-time
As a key on-site representative of GagaMuller, the Office Administrator will help create a positive employee and visitor experience, maintain professional office standards and support the…
Added 3 hours ago
Field Sales Representative III, Public Sector, Defense, Google Cloud
Google
Ottawa, ON
Experience engaging and building relationships with a wide range of internal teams and customer stakeholders.
Added 5 hours ago
Land Registration Officer
The Government of Nova Scotia
SYDNEY, NS
To be considered for this position, you hold a one-year post-secondary certificate/diploma + 3 years related experience; or an equivalent combination of education and/or experience will be…

MSC Mediterranean Shipping Company

Representative, Customer Service - Email

Vancouver, BC, Canada

$60,000 to $65,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Experience: 3+ years of relevant industry experience (i.e.
Posting language: English
Posted: Oct 2, 2026

Original job description

Position Summary:

The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while ensuring responses meet established service level expectations. This role provides clear and precise information on bookings, shipment status, documentation, and operational processes, and collaborates with internal teams to resolve issues that may affect shipments. The representative ensures all written communication is accurate, complete, and actionable, while actively monitoring shared inboxes, prioritizing requests by urgency and customer impact, and identifying opportunities to reduce repetitive inquiries through proactive guidance. By promoting MSC’s digital tools such as myMSC, maintaining thorough records of customer communications, and consistently producing high‑quality written responses, the role contributes directly to improving service efficiency, customer satisfaction, and overall ease of doing business.

Level of Responsibility

Increased handling tasks with greater independence under general supervision; Contributing to projects with guidance, supporting team/organizational objectives. Problems faced are more difficult but typically not complex. No direct responsibility for managing others. May influence others within the job area through an explanation of facts, policies, and practices related to their work.

Key Tasks

Manage customer inquiries received through email channels, ensuring timely and professional responses.
Provide clear and accurate information related to bookings, shipment status, documentation, and operational processes.
Ensure fast turnaround and resolution of email requests, maintaining agreed service level response times.
Coordinate with internal teams to resolve operational or documentation issues impacting shipments.
Maintain accuracy and completeness of written communication, ensuring customers receive clear and actionable information.
Monitor shared inboxes and prioritize requests based on urgency and customer impact.
Identify opportunities to reduce repetitive inquiries through clear guidance and proactive information sharing.
Promote MSC digital tools such as myMSC by guiding customers toward self-service capabilities where appropriate.
Maintain accurate records of customer communications and ensure updates are reflected in internal systems.
Support improvements in service efficiency, customer satisfaction, and ease of doing business through consistent and high-quality written communication.
Additional tasks may be adjusted based on departmental/business needs.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

University or College degree in Transportation, Supply Chain or related field.
3+ years of relevant industry experience (i.e. Shipping, logistics or transportation).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with SharePoint and scheduling tools.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Problem solving mindset and critical thinking skills.
Excellent verbal and written communication.
Bilingual written and spoken (English / French).

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team - it’s that simple!

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility Montreal and Toronto offices.
Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

Apply About employer

More about this job

Responsibilities

Manage customer inquiries through shared email channels, providing timely, accurate, and actionable information about bookings, shipment status, documentation, and operational processes. Coordinate with internal teams to resolve issues, maintain communication records, promote myMSC self-service tools, and help improve service efficiency and customer satisfaction.

Requirements

A university or college degree in transportation, supply chain, or a related field and at least three years of relevant shipping, logistics, or transportation experience are requested. Candidates should have strong written and verbal communication, be bilingual in English and French, be proficient with Microsoft Office, and demonstrate organization, time management, prioritization, and problem-solving skills.

Skills

Customer Service
Email Communication
Written Communication
Verbal Communication
Organization
Time Management
Prioritization
Problem Solving
Critical Thinking
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
SharePoint
Shipment Coordination

Benefits

Flexible Health And Dental Benefits
Company-Matched RRSP Contributions
Tailored Training Opportunities
Employee Mentorship
Leadership Opportunities
Employee Assistance Opportunities
Employee Referral Incentive Program
Community Involvement
Gym Facility
Health And Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Email Support
Shipping
Logistics
Transportation
Supply Chain
Bookings
Shipment Status
Shipping Documentation
Operational Processes
Shared Inboxes
Service Level Expectations
Customer Satisfaction
Internal Coordination
Microsoft Office Suite
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
SharePoint
myMSC
Digital Self-Service
Written Communication
Bilingual English And French
Problem Solving
Critical Thinking
Time Management
Prioritization

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