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Added 7 mins ago
A
Spare Parts Specialist
ABB
Mississauga, ON
- Full-time
The Spare Parts Specialist supports service sales on spare parts enquiries and coordinates the entire customer supply process, implementation, and execution, to achieve high-level service…
Added 7 mins ago
BB
Service Billing
Bosch Building Technologies North America
Toronto, ON
- Full-time
Previous experience in a service-based, construction, security, fire/life safety, or technical field-service environment
Added 7 mins ago
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Senior Advisor, Business development and sales support
Desjardins
Laval, QC · Montreal, QC · Saint-Jérôme, QC
- Full-time
…practices. You lead clients and practitioners on sales and service development projects, initiatives and activities that significantly impact multiple business sectors. You take a strategic…
Added 23 mins ago
A
IS Principal Developer Analyst – SAP ABAP
ABB
Milton, ON
- Full-time
BS in any field, with 10+ years of experience in ABAP development with a strong understanding of SAP modules such as FI, CO, MM, PP and SD.
Added 1 hour ago
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Commission Sales Representative (Simcoe County)
VettaTech
Barrie, ON
- Contract
…mid-sized businesses, and we’re looking for an independent sales representative to grow our client base across Simcoe…
Added 1 hour ago
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Teacher - Art (.5 FTE) (26/27 SY)
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- Full-time
Plans and coordinate the work of teacher aides, parents, and volunteers in the classroom and on field trips.
Added 1 hour ago
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Teacher - 7th Grade Math (26/27 SY)
Washington Elementary School District
Sunnyslope, AB
- Full-time
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Added 1 hour ago
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Developing Investment Advisor
TD
London, ON
- Full-time
…protection to provide highly personalized advice, solutions and service to…
Added 1 hour ago
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Marketing Manager, Member Marketing & Growth
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Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…initiatives that improve member understanding, satisfaction, and self-service…
Added 3 hours ago
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Developing Investment Advisor (Vancouver Island)
TD
Victoria, BC
- Full-time
TD Wealth Private Investment Advice (TDW PIA) is one of Canada's premier full-service brokerage firms for clients who want to stay involved in decisions about their portfolios. TDW PIA…
Added 3 hours ago
TS
Business Development Representative - Microsoft Cloud Software (SAAS) | Représentant du développement des affaires - Logiciels Cloud Microsoft (SAAS)
TD SYNNEX Canada ULC
Quebec, QC · St. Laurent, Quebec
- Full-time
Build your career in cloud technology and business development with TD SYNNEX. As a Business Development Representative supporting Microsoft Cloud Software (SaaS), you’ll work directly with…
Added 3 hours ago
PT
Service Billing
Paladin Technologies
Toronto, ON
- Full-time
Previous experience in a service-based, construction, security, fire/life safety, or technical field-service environment
Added 3 hours ago
IW
AVP HR Service Delivery & Technology
IG Wealth Management
ON · Ontario, Canada
- Full-time
12+ years of progressive leadership experience in HR operations, service delivery, HR technology or a related field within a large, complex organization, including enterprise transformation…
Added 4 hours ago
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Service Representative (Warranty), serviceQ
Qualico
AB · Edmonton, AB
- Full-time
Reporting to the Manager, Service, as the Service Representative (Warranty) you are responsible for addressing warranty service needs for homeowners, taking the initiative to complete…
Added 4 hours ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
High Level, AB
- $16 to $20 CAD / hour
- Part-time
- Contract
…with Canada and the USA’s top brands, delivering exceptional service that blends agility, experience, and a people-first mindset. Our mission is to provide executional excellence and agile…
Added 4 hours ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Valleyview, AB
- $16 to $19 CAD / hour
- Part-time
- Contract
…with Canada and the USA’s top brands, delivering exceptional service that blends agility, experience, and a people-first mindset. Our mission is to provide executional excellence and agile…
Added 4 hours ago
BB
Field Technical Service Representative (Full Time Seasonal)
Best Buy Canada
Kelowna, BC
- Full-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 4 hours ago
BB
Field Technical Service Representative (Full Time Seasonal)
Best Buy Canada
Langley (District), BC
- Full-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 4 hours ago
K
Sea Logistics Customer Care Specialist
Kuehne+Nagel
Winnipeg, MB
- Full-time
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Added 4 hours ago
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Customer Service Representative - Speedy Glass
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Added 4 hours ago
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Regional Operations Manager, Cleaning Services
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Calgary, AB
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3+ years of Management experience in operations of a Service-related field
Added 5 hours ago
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Project Field Coordinator, Mine
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Serve as the primary Nutrien representative accountable for execution on assigned projects. This may shift between focusing on service providers, or internal resources as required
Added 5 hours ago
GO
IT Investment Planning & Financial Strategy Manager
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 5 hours ago
M
Technical Customer Service Representative
MDA
Richmond, BC
- Full-time
The Technical Client Services Representative (TCSR) works directly with our international customers to provide solutions to their geospatial information requirements. Working in a team…
Added 5 hours ago
CS
Inside Sales Representative
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- Full-time
…products, fall protection, suspended access, agri-business field services, electrical services, and safety training to mining site services, fabrication, rentals, repairs, testing and…

MSC Mediterranean Shipping Company

Representative, Customer Service - Email

Vancouver, BC, Canada

$60,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Experience: 3+ years of relevant industry experience (i.e.
Posting language: English
Posted: Oct 2, 2026

Original job description

Position Summary:

The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while ensuring responses meet established service level expectations. This role provides clear and precise information on bookings, shipment status, documentation, and operational processes, and collaborates with internal teams to resolve issues that may affect shipments. The representative ensures all written communication is accurate, complete, and actionable, while actively monitoring shared inboxes, prioritizing requests by urgency and customer impact, and identifying opportunities to reduce repetitive inquiries through proactive guidance. By promoting MSC’s digital tools such as myMSC, maintaining thorough records of customer communications, and consistently producing high‑quality written responses, the role contributes directly to improving service efficiency, customer satisfaction, and overall ease of doing business.

Level of Responsibility

Increased handling tasks with greater independence under general supervision; Contributing to projects with guidance, supporting team/organizational objectives. Problems faced are more difficult but typically not complex. No direct responsibility for managing others. May influence others within the job area through an explanation of facts, policies, and practices related to their work.

Key Tasks

Manage customer inquiries received through email channels, ensuring timely and professional responses.
Provide clear and accurate information related to bookings, shipment status, documentation, and operational processes.
Ensure fast turnaround and resolution of email requests, maintaining agreed service level response times.
Coordinate with internal teams to resolve operational or documentation issues impacting shipments.
Maintain accuracy and completeness of written communication, ensuring customers receive clear and actionable information.
Monitor shared inboxes and prioritize requests based on urgency and customer impact.
Identify opportunities to reduce repetitive inquiries through clear guidance and proactive information sharing.
Promote MSC digital tools such as myMSC by guiding customers toward self-service capabilities where appropriate.
Maintain accurate records of customer communications and ensure updates are reflected in internal systems.
Support improvements in service efficiency, customer satisfaction, and ease of doing business through consistent and high-quality written communication.
Additional tasks may be adjusted based on departmental/business needs.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

University or College degree in Transportation, Supply Chain or related field.
3+ years of relevant industry experience (i.e. Shipping, logistics or transportation).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with SharePoint and scheduling tools.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Problem solving mindset and critical thinking skills.
Excellent verbal and written communication.
Bilingual written and spoken (English / French).

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team - it’s that simple!

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility Montreal and Toronto offices.
Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

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More about this job

Responsibilities

Manage customer inquiries through shared email channels, providing timely, accurate, and actionable information about bookings, shipment status, documentation, and operational processes. Coordinate with internal teams to resolve issues, maintain communication records, promote myMSC self-service tools, and help improve service efficiency and customer satisfaction.

Requirements

A university or college degree in transportation, supply chain, or a related field and at least three years of relevant shipping, logistics, or transportation experience are requested. Candidates should have strong written and verbal communication, be bilingual in English and French, be proficient with Microsoft Office, and demonstrate organization, time management, prioritization, and problem-solving skills.

Skills

Customer Service
Email Communication
Written Communication
Verbal Communication
Organization
Time Management
Prioritization
Problem Solving
Critical Thinking
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
SharePoint
Shipment Coordination

Benefits

Flexible Health And Dental Benefits
Company-Matched RRSP Contributions
Tailored Training Opportunities
Employee Mentorship
Leadership Opportunities
Employee Assistance Opportunities
Employee Referral Incentive Program
Community Involvement
Gym Facility
Health And Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Email Support
Shipping
Logistics
Transportation
Supply Chain
Bookings
Shipment Status
Shipping Documentation
Operational Processes
Shared Inboxes
Service Level Expectations
Customer Satisfaction
Internal Coordination
Microsoft Office Suite
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
SharePoint
myMSC
Digital Self-Service
Written Communication
Bilingual English And French
Problem Solving
Critical Thinking
Time Management
Prioritization

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