Jobs in Canada

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Added 5 hours ago
CF
Member Services Rep
Crunch Fitness Canada
Mississauga, ON
- $17.95 CAD / hour
- Part-time
CPR/AED certification required (can be obtained within 30 days of hire)
Added 7 hours ago
M
Contact Center Sales Representative
MCI
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
…is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and…
Added 7 hours ago
CF
Member Services Rep
Crunch Fitness Canada
Winnipeg, MB
- $17.95 CAD / hour
- Part-time
CPR/AED certification required (can be obtained within 30 days of hire)
Added 7 hours ago
CF
Member Services Rep
Crunch Fitness Canada
Hamilton, ON
- $17.95 CAD / hour
- Part-time
CPR/AED certification required (can be obtained within 30 days of hire)
Added 7 hours ago
CF
Member Services Rep
Crunch Fitness Canada
Whitby, ON
- $17.95 CAD / hour
- Part-time
CPR/AED certification required (can be obtained within 30 days of hire)
Added 7 hours ago
CF
Member Services Rep
Crunch Fitness Canada
Cambridge, ON
- $17.95 CAD / hour
- Part-time
CPR/AED certification required (can be obtained within 30 days of hire)
Added 7 hours ago
CF
Member Services Rep
Crunch Fitness Canada
Brampton, ON
- $17.95 CAD / hour
- Part-time
CPR/AED certification required (can be obtained within 30 days of hire)
Added 8 hours ago
CF
Member Services Rep
Crunch Fitness Canada
Woodbridge, ON
- $17.95 CAD / hour
- Part-time
CPR/AED certification required (can be obtained within 30 days of hire)
Added 9 hours ago
S
Business Development Representative
SiftMed
St. John's, NL
- Full-time
Pipeline is the lifeline of our business, and this role sits at the very front of it. As a BDR, you'll find the med-legal and insurance organizations that are drowning in medical records,…
Added 9 hours ago
Sales Development Representative
Martell Ventures
Kelowna, BC
We're looking for a driven, coachable Revenue Setter / Sales Development Representative on the Martell Media revenue team, you will turn prospect interest into qualified sales conversations…
Added 10 hours ago
FC
Technical Sales Representative - Fire Protection
Fire Cube - Fire Protection Engineers
Mississauga, ON
- Full-time
5 to 8 years of hands-on B2B technical sales, estimating, or business development in fire protection industry or engineering industry (e.g., fire protection contractors, risk and insurance,…
Added 10 hours ago
MM
Sales Development Representative
Martell Media
Kelowna, BC
- Full-time
We're looking for a driven, coachable Revenue Setter / Sales Development Representative on the Martell Media revenue team, you will turn prospect interest into qualified sales conversations…
Added 11 hours ago
M
Sales Representative | Sydney, NS | Onsite
MCI
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
…is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and…
Added 11 hours ago
LC
Libro Connect Representative
Libro Credit Union
ON · Essex, ON
- Full-time
Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people,…
Added 11 hours ago
JE
Inside Sales Representative (2026-9592)
Johnston Equipment
Vancouver, BC
- Full-time
As the Inside Sales Representative, you are an ambitious, competitive and hungry seller who thrives in a fast-paced environment. If you live for the thrill of winning new business,…
Added 11 hours ago
Enterprise Sales Development Representative
Hootsuite
Vancouver, BC
…understand, and actionable consumer insights. We’re seeking a Sales Development Representative (SDR) to help us expand Hootsuite’s and Talkwalker’s customer base. You’ll use outbound…
Added 11 hours ago
WI
Service Centre Outbound Specialist (Fixed Term)
WCG International Consultants Ltd.
Toronto, ON
- Full-time
The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure…
Added 12 hours ago
DG
Sales Development Representative (SDR)
Diligence Gestion de Patrimoine | Gestion de patrimoine Manuvie inc.
Montreal, QC
- Full-time
Are you ambitious, competitive, and motivated by results? Do you have an interest in financial markets, investing, and business development? Diligence Wealth Management is looking for a…
Added 12 hours ago
TW
Inside Sales Representative – Wheels & Tires
The Wheel Group
Langley (District), BC · Langley, BC
- Full-time
This is a high-volume, phone-driven sales position focused on outbound calling, account growth, and new business development - NOT a customer service or order-taking role.
Added 12 hours ago
YI
Sr. Sales Development Representative
YuJa Inc.
Toronto, ON · North York, Ontario
- Full-time
As a Senior Sales Development Representative, you will build lasting relationships with clients, identify and create value, and drive revenue by prospecting new clients, while helping set…
Added 12 hours ago
WS
Service Centre Outbound Specialist (Fixed Term)
WCG Services
Toronto, ON
- Full-time
The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure…
Added 12 hours ago
GG
Sales Representative
Great Gulf
Orangeville, ON
- Full-time
Willingness to complete full prospecting including cold calling, inbound and outbound presentations, follow up, business development and execution of sales
Added 12 hours ago
Y
Sales Development Representative - Lead Generation (Saas)
YuJa
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
This is an expansion role designed to support the continued growth and scaling of our Sales Development team. Our Sales Development team members are at the forefront of our growth,…
Added 12 hours ago
T
Enterprise Business Development Representative
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Advertised as : Enterprise Business Development Representative
Added 13 hours ago
RS
Inside Sales Representative
RONCO Safety (PPE Manufacturing)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a proactive and customer-focused Inside Sales Representative - Ontario to join our Sales team. This role combines 70% Inside Sales and Business Development with 30% Sales…

MSC Mediterranean Shipping Company

Representative, Customer Service - Voice

Vancouver, BC, Canada

$60,000 to $65,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Experience: 3+ years of relevant industry experience (i.e.
Posting language: English
Posted: Oct 1, 2026

Original job description

Position Summary:

The Client Service Representative – Phone Channel serves as the primary point of contact for customers, delivering professional, solution‑oriented support through inbound and outbound calls while providing real‑time guidance on bookings, schedules, cargo status, and operational processes. The role focuses on achieving high first‑call resolution, proactively identifying issues such as delays, rollovers, or documentation gaps, and communicating effective solutions to ensure a smooth customer experience. Through clear, confident communication, the representative strengthens customer relationships, promotes the use of MSC digital platforms like myMSC, and escalates complex matters while maintaining ownership of follow‑ups and accurately documenting call outcomes for visibility and service continuity. The position directly contributes to enhancing customer satisfaction, response speed, and overall service quality.

Level of Responsibility

Increased handling tasks with greater independence under general supervision; Contributing to projects with guidance, supporting team/organizational objectives. Problems faced are more difficult but typically not complex. No direct responsibility for managing others. May influence others within the job area through an explanation of facts, policies, and practices related to their work.

Key Tasks

Serve as the primary point of contact for inbound and outbound customer calls, providing professional and solution-oriented support.
Conduct proactive outbound calls to inform customers of shipment updates, documentation needs, or service disruptions.
Provide real-time guidance on bookings, schedules, cargo status, and operational processes.
Achieve high first-call resolution by addressing customer inquiries efficiently during the initial interaction.
Proactively identify potential issues (delays, rollovers, documentation gaps) and communicate solutions to customers.
Strengthen customer relationships and engagement through clear, confident, and customer-focused communication.
Encourage customers to utilize MSC digital platforms to improve efficiency and ease of doing business.
Escalate complex operational issues to relevant internal teams while maintaining ownership of customer follow-up.
Document call outcomes accurately in internal systems to ensure visibility and service continuity.
Contribute to improvements in customer satisfaction (NPS), response speed, and overall service quality.
Additional tasks may be adjusted based on departmental/business needs.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

University or College degree in Transportation, Supply Chain or related field.
3+ years of relevant industry experience (i.e. Shipping, logistics or transportation).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with SharePoint and scheduling tools.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Problem solving mindset and critical thinking skills.
Excellent verbal and written communication.
Bilingual written and spoken (English / French).

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team - it’s that simple!

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility Montreal and Toronto offices.
Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Handle inbound and outbound customer calls, providing guidance on bookings, schedules, cargo status, and operational processes while resolving inquiries and proactively communicating shipment issues. Document call outcomes, promote MSC digital platforms, and coordinate escalations and follow-ups to improve customer satisfaction and service quality.

Requirements

A university or college degree in transportation, supply chain, or a related field and at least three years of relevant shipping, logistics, or transportation experience are requested. Candidates should be bilingual in English and French, proficient with Microsoft Office and familiar with SharePoint and scheduling tools, with strong communication, organizational, time-management, and problem-solving skills.

Skills

Customer Service
Inbound And Outbound Calling
First-Call Resolution
Problem Solving
Critical Thinking
Verbal Communication
Written Communication
Organization
Time Management
Multitasking
Microsoft Office
SharePoint
Scheduling Tools
Shipping And Logistics
English-French Bilingual Communication

Benefits

Flexible Health And Dental Benefits
Company-Matched RRSP Contributions
Tailored Training Programs
Employee Mentorship And Leadership Opportunities
Employee Assistance Opportunities
Employee Referral Incentive Program
Community Involvement
Gym Facilities
Health And Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inbound Calls
Outbound Calls
First-Call Resolution
Bookings
Schedules
Cargo Status
Shipment Updates
Shipping
Logistics
Transportation
Supply Chain
Documentation
Delays
Rollovers
Customer Satisfaction
Net Promoter Score
MSC Digital Platforms
myMSC
Microsoft Office
Word
Excel
Outlook
Teams
SharePoint
Scheduling Tools
Problem Solving
Critical Thinking
English
French

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Work requirements

Jobs in Canada