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Added 2 hours ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Oshawa, ON
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 3 hours ago
GO
Director of Finance
Government of PEI
Charlottetown, PE
- Full-time
…Safety or the Departments of Economic Development, Trade & Artificial Intelligence/Workforce and Advanced Learning and is responsible to advise and support the Minister and Deputy…
Added 3 hours ago
LC
Merchandiser, Hourly Part Time Evening
Loblaw Companies Limited
Toronto, ON
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 4 hours ago
A
Western Canada Aquatic Discipline Lead
AECOM
Burnaby, BC
- $120,000 to $160,000 CAD / year
- Full-time
…Ecology and Permitting team. In this role, you will be the go-to expert for aquatic ecology in in Western Canada, providing leadership, technical oversight, and strategic direction. You…
Added 5 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Barrie, ON
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 6 hours ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Paris, ON
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 6 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Keswick, ON
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 6 hours ago
Instructor - Health Data Analytics
Bow Valley College
Calgary, AB
· Expert knowledge in health data management and analytic principles as well as applications of AI in the Health Data field.
Added 6 hours ago
FO
Government Relations Lead
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
…government relations and advocacy initiatives, provides political intelligence and strategic foresight, and builds and maintains relationships with elected officials, government…
Added 7 hours ago
EC
Customer Service Rep – Automotive (On-Site)
Enigma Corporation
Mississauga, ON
- Full-time
Deliver expert customer experiences…with a smile.
Added 7 hours ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Oshawa, ON
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 7 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Burnaby, BC
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 10 hours ago
MA
Sales Development Representative
Mosaic AI
Toronto, ON
- Full-time
…case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including…
Added 11 hours ago
SC
Wireless Sales Consultant
Staples Canada
Nanaimo, BC
- Part-time
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes…
Added 12 hours ago
A
Product Designer (Expert-Level) [AQ-23804]
Aquent
Toronto, ON
- $60 to $63 CAD / hour
- Contract
…their investments. This exceptional opportunity calls for an expert individual contributor ready to provide thought leadership, strategic advice, and creative direction to senior…
Added 14 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…function. This role serves as a key Supply Chain subject matter expert for process improvement, analytics, reporting and…
Added 14 hours ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 16 hours ago
PT
Control Systems Engineer
ProSlide Technology
Ottawa, ON
- Full-time
…Automation Professional (CAP), CMSE (certified Machine Safety…
Added 1 day ago
EP
Senior Logistics Manager
Export Packers Company Limited
Brampton, ON
- Full-time
Please note that we use artificial intelligence to screen, assess or select applicants for the position.
Added 1 day ago
A
Brand Advocate East
Acosta
Vancouver, BC
- Full-time
We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to…
Added 1 day ago
S
Paid Services Beauty Advisor - Full Time
sephora.com
St. John's, NL
- $18.5 to $23.15 CAD / hour
- Full-time
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the…
Added 1 day ago
OR
Samsung Sales Associate - Bramalea City Centre - Part-Time
OSL Retail Services Inc
Brampton, ON
- Part-time
- Other
…Samsung. You’ll have the opportunity to become a world-leading expert in a cutting-edge industry. How cool is…
Added 1 day ago
Mechanical Technician
Apotex
Toronto, ON · North York, ON
Apotex will use artificial intelligence to screen, select and/or assess your application for this job.
Added 1 day ago
GD
DYNAMITE - Stylist - Bayshore Shopping Centre
Groupe Dynamite, Inc Garage
Ottawa, ON · Nepean, Ontario
- Full-time
We are committed to employment equity and making the application process as fair and efficient as possible! Artificial intelligence is used solely as an evaluation tool to support the…
Added 1 day ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…

MSH Americas - Diot-Siaci Group

Bilingual Customer Service Representative

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

At MSH, passion meets profession. We're a team of dedicated enthusiasts who find genuine fulfillment in what we do - and we're looking for someone who feels the same way.

About the Role

Are you passionate about helping people and delivering excellent customer experiences? As a Customer Service Representative at MSH International, you will be the first point of contact for clients seeking information about our travel and health insurance products and services.

In this role, you will assist customers through phone, email, live chat, and social media, answering questions, resolving concerns, and guiding them through the insurance process. You'll play an important role in building customer trust, providing expert support, and helping clients find the coverage that best meets their needs.

To succeed in this position, you'll need strong communication skills, a customer-first mindset, and the ability to solve problems efficiently in a fast-paced environment.

What You'll Do

Support clients and travellers by providing information about MSH International's travel insurance products and services.
Respond to customer inquiries through phone, email, live chat, and other communication channels.
Explain insurance coverage, policy benefits, eligibility requirements, and policy features in a clear and easy-to-understand manner.
Assess customer needs and recommend suitable insurance products and solutions.
Interpret insurance terminology and policy wording, helping customers understand their coverage options.
Process quotes, applications, and sales using multiple online systems simultaneously.
Guide customers through the application, purchase, and confirmation processes.
Maintain accurate and up-to-date customer records within the CRM system.
Provide prompt, professional, and knowledgeable support while delivering an exceptional customer experience.
Resolve customer concerns efficiently and within established service standards.
Collaborate with internal teams, including Product and Payments, to achieve timely resolutions.
Escalate complex issues to management when necessary.
Contribute to customer retention by promoting confidence in MSH International's products and services.

What You'll Bring

Required Qualifications

High school diploma or equivalent.
Excellent verbal and written communication skills in English & French
Strong customer service and interpersonal skills.
Solid problem-solving and troubleshooting abilities.
Strong organizational and documentation skills.
Proficiency with Microsoft Office applications, including Word and Excel.
Ability to multitask and work effectively in a fast-paced environment.

Preferred Qualifications

Previous customer service, call centre, or customer support experience.
Experience working with CRM systems.
Experience in the insurance, travel, healthcare, or financial services industry.
Bilingualism (English/French) is considered a strong asset.

Why Join MSH International?

At MSH International, you'll have the opportunity to make a real difference in the lives of travellers and clients worldwide. You'll join a collaborative, customer-focused team where your expertise, problem-solving skills, and commitment to service excellence will be valued and rewarded.

What's In It for You

Salary Range: 45k CAD annually + Variable Bonus (Final compensation will reflect the candidate's experience, skills, and qualifications)
Flexible hybrid work setup
Comprehensive health benefits
Employee assistance program
Wellness spending account
RRSP matching
Minimum 3 weeks vacation (plus generous sick and flex days)
Tuition reimbursement
Real opportunities for growth and skill development
Inclusive, diverse workplace culture
Leadership that genuinely cares about your success and well-being
Clear paths for both vertical and horizontal career growth

MSH is an equal opportunity employer committed to fostering an inclusive, barrier-free recruitment process. We welcome applications from all qualified individuals regardless of race, ancestry, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status, or disability.

If you require accommodation at any stage of the recruitment process, please reach out. We will work with you in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

We thank all applicants for their interest. Only those selected for an interview will be contacted.

In accordance with Ontario's Working for Workers Four Act, 2024, MSH confirms that artificial intelligence tools may be used in the recruitment and selection process for this position

Apply About employer

More about this job

Responsibilities

Support clients and travellers by answering questions about travel insurance, explaining coverage and policy terms, assessing needs, and guiding them through quotes, applications, and purchases. Maintain accurate CRM records, resolve concerns within service standards, collaborate with internal teams, and escalate complex issues when needed.

Requirements

A high school diploma or equivalent is required, along with strong English and French communication, customer service, problem-solving, organization, and documentation skills. Candidates should be proficient in Microsoft Word and Excel and able to multitask in a fast-paced environment; customer support, CRM, or relevant industry experience is preferred.

Skills

English-French Communication
Customer Service
Interpersonal Skills
Problem-Solving
Troubleshooting
Organization
Documentation
Microsoft Word
Microsoft Excel
Multitasking
Insurance Coverage Explanation
Needs Assessment
Sales Processing
CRM Recordkeeping
Customer Issue Resolution
Cross-Functional Collaboration

Benefits

Flexible Hybrid Work Setup
Comprehensive Health Benefits
Employee Assistance Program
Wellness Spending Account
RRSP Matching
Minimum Three Weeks of Vacation
Sick Days
Flexible Days
Tuition Reimbursement
Growth and Skill Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Travel Insurance
Health Insurance
Customer Service
Bilingual English-French
Phone Support
Email Support
Live Chat
Social Media Support
Insurance Coverage
Policy Benefits
Eligibility Requirements
Insurance Terminology
Needs Assessment
Product Recommendations
Quotes
Applications
Sales Processing
Microsoft Office
Microsoft Word
Microsoft Excel
Customer Records
Customer Retention
Problem-Solving
Troubleshooting
Payments
Call Centre
Healthcare
Financial Services

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