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Added 1 hour ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
We inspect, service and repair fire sprinkler and fire alarm systems in commercial buildings across Southwestern Ontario. We started in Windsor in 2020. We're about 20 people, and in 2026…
Added 3 hours ago
J
Personal Line Insurance - Customer Service Representative
JobsMedia.io
Markham, ON
- Full-time
Build lasting client relationships through proactive service
Added 4 hours ago
GD
Customer Service Representative - Contract
Groupe Dynamite
Mont-Royal, QC
- Contract
Brand Devotion Curator: Handle service recovery, turning every challenge into a powerful loyalty moment with solutions that feel seamless, intentional, and distinctly VIP.
Added 4 hours ago
TB
Winter Sales Staff
The Bentway
Toronto, ON
- Contract
Serve as a front-line customer service representative for visitors and other members of the public
Added 5 hours ago
GL
Financial Service Representative
goeasy Ltd.
Winnipeg, MB
- Full-time
A day in the life of a Financial Service Representative:
Added 5 hours ago
GL
Financial Service Representative
goeasy Ltd.
London, ON
- Full-time
A day in the life of a Financial Service Representative:
Added 7 hours ago
ON
Automotive Sales Representative
Orillia Nissan
Orillia, ON
- Full-time
Orillia Nissan is looking for a motivated, enthusiastic, and results-driven Automotive Sales Consultant to join our growing team!
Added 8 hours ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Ottawa, ON
- Up to $17.95 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 8 hours ago
TI
Property and Casualty Office Representative
Tammy Insurance Agency
Oshawa, ON
- $40,000 to $65,000 CAD / year
- Full-time
Previous insurance experience in various property and casualty disciplines, such as underwriting, claims, sales or service would be an asset.
Added 8 hours ago
I
Seasonal Customer Experience Representative
Indigo
Ottawa, ON
- $17.95 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 11 hours ago
AG
Brand Ambassador – Ultrahuman
Acosta Group
Montreal, QC
- Contract
Premium is seeking a Training and Sales representative to be the driving force that helps make the Ultrahuman brand stand out.
Added 11 hours ago
AG
Brand Ambassador – Ultrahuman
Acosta Group
AB · Edmonton, AB
- Contract
Premium is seeking a Training and Sales representative to be the driving force that helps make the Ultrahuman brand stand out.
Added 11 hours ago
AG
Brand Ambassador – Ultrahuman
Acosta Group
Toronto, ON
- Contract
Premium is seeking a Training and Sales representative to be the driving force that helps make the Ultrahuman brand stand out.
Added 11 hours ago
AG
Brand Ambassador – Ultrahuman
Acosta Group
Calgary, AB
- Contract
Premium is seeking a Training and Sales representative to be the driving force that helps make the Ultrahuman brand stand out.
Added 11 hours ago
AG
Brand Ambassador – Ultrahuman
Acosta Group
Mississauga, ON
- Contract
Premium is seeking a Training and Sales representative to be the driving force that helps make the Ultrahuman brand stand out.
Added 11 hours ago
AG
Brand Ambassador – Ultrahuman
Acosta Group
Vancouver, BC
- Contract
Premium is seeking a Training and Sales representative to be the driving force that helps make the Ultrahuman brand stand out.
Added 12 hours ago
HP
In-Store Representative
Hydra Pure Group
St. Catharines, ON
- Full-time
…air purification solutions through trusted retail and home service…
Added 12 hours ago
Equipment Service Support - Harvesting Heads
Tigercat | MacDonald Steel
Prince George, BC · Williams Lake, BC · Kamloops, BC · BC
Tigercat Industries Inc. is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, covering British Columbia.
Added 12 hours ago
DB
Part Time Bridal Sales
David's Bridal
Toronto, ON · Scarborough, ON
- Part-time
…customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling…
Added 12 hours ago
A
Field Representative - Alcoholic Beverages
Acosta
Toronto, ON · Etobicoke, ON
- Full-time
Communicate effectively with store staff regarding tasks, sales activities, promotions, client objectives and work completed.
Added 13 hours ago
HE
Customer Service Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
…events, and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…
Added 14 hours ago
U
Route Service Representative - UniFirst Canada (Class 5)
UniFirst
Montreal, QC
- Full-time
…client, êtes motivé et prêt à vous développer dans un poste de service sur le terrain, cela pourrait être votre prochaine…
Added 14 hours ago
EM
Customer Service Representative - Terrace
Enterprise Mobility
Terrace, BC
- $20.9 CAD / hour
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will…
Added 14 hours ago
N
Regional Sales Director - Culinary
NPAworldwide
Vancouver, BC
- Full-time
Identify, secure and develop strategic business partners and multipliers, including distributors/dealers, food service consultants, etc, including initial and follow up visits with partners…
Added 14 hours ago
M
GWS Internal Wholesaler - Retail
Manulife
Toronto, ON · Waterloo, ON · Vancouver, BC
- Full-time
…aligning their needs with our innovative technology, product and service solutions, providing proactive sales and business building ideas. Working with an External Wholesaler and Territory…

MSH Americas - Diot-Siaci Group

Bilingual Customer Service Representative

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

At MSH, passion meets profession. We're a team of dedicated enthusiasts who find genuine fulfillment in what we do - and we're looking for someone who feels the same way.

About the Role

Are you passionate about helping people and delivering excellent customer experiences? As a Customer Service Representative at MSH International, you will be the first point of contact for clients seeking information about our travel and health insurance products and services.

In this role, you will assist customers through phone, email, live chat, and social media, answering questions, resolving concerns, and guiding them through the insurance process. You'll play an important role in building customer trust, providing expert support, and helping clients find the coverage that best meets their needs.

To succeed in this position, you'll need strong communication skills, a customer-first mindset, and the ability to solve problems efficiently in a fast-paced environment.

What You'll Do

Support clients and travellers by providing information about MSH International's travel insurance products and services.
Respond to customer inquiries through phone, email, live chat, and other communication channels.
Explain insurance coverage, policy benefits, eligibility requirements, and policy features in a clear and easy-to-understand manner.
Assess customer needs and recommend suitable insurance products and solutions.
Interpret insurance terminology and policy wording, helping customers understand their coverage options.
Process quotes, applications, and sales using multiple online systems simultaneously.
Guide customers through the application, purchase, and confirmation processes.
Maintain accurate and up-to-date customer records within the CRM system.
Provide prompt, professional, and knowledgeable support while delivering an exceptional customer experience.
Resolve customer concerns efficiently and within established service standards.
Collaborate with internal teams, including Product and Payments, to achieve timely resolutions.
Escalate complex issues to management when necessary.
Contribute to customer retention by promoting confidence in MSH International's products and services.

What You'll Bring

Required Qualifications

High school diploma or equivalent.
Excellent verbal and written communication skills in English & French
Strong customer service and interpersonal skills.
Solid problem-solving and troubleshooting abilities.
Strong organizational and documentation skills.
Proficiency with Microsoft Office applications, including Word and Excel.
Ability to multitask and work effectively in a fast-paced environment.

Preferred Qualifications

Previous customer service, call centre, or customer support experience.
Experience working with CRM systems.
Experience in the insurance, travel, healthcare, or financial services industry.
Bilingualism (English/French) is considered a strong asset.

Why Join MSH International?

At MSH International, you'll have the opportunity to make a real difference in the lives of travellers and clients worldwide. You'll join a collaborative, customer-focused team where your expertise, problem-solving skills, and commitment to service excellence will be valued and rewarded.

What's In It for You

Salary Range: 45k CAD annually + Variable Bonus (Final compensation will reflect the candidate's experience, skills, and qualifications)
Flexible hybrid work setup
Comprehensive health benefits
Employee assistance program
Wellness spending account
RRSP matching
Minimum 3 weeks vacation (plus generous sick and flex days)
Tuition reimbursement
Real opportunities for growth and skill development
Inclusive, diverse workplace culture
Leadership that genuinely cares about your success and well-being
Clear paths for both vertical and horizontal career growth

MSH is an equal opportunity employer committed to fostering an inclusive, barrier-free recruitment process. We welcome applications from all qualified individuals regardless of race, ancestry, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status, or disability.

If you require accommodation at any stage of the recruitment process, please reach out. We will work with you in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

We thank all applicants for their interest. Only those selected for an interview will be contacted.

In accordance with Ontario's Working for Workers Four Act, 2024, MSH confirms that artificial intelligence tools may be used in the recruitment and selection process for this position

Apply About employer

More about this job

Responsibilities

Support clients and travellers by answering questions about travel insurance, explaining coverage and policy terms, assessing needs, and guiding them through quotes, applications, and purchases. Maintain accurate CRM records, resolve concerns within service standards, collaborate with internal teams, and escalate complex issues when needed.

Requirements

A high school diploma or equivalent is required, along with strong English and French communication, customer service, problem-solving, organization, and documentation skills. Candidates should be proficient in Microsoft Word and Excel and able to multitask in a fast-paced environment; customer support, CRM, or relevant industry experience is preferred.

Skills

English-French Communication
Customer Service
Interpersonal Skills
Problem-Solving
Troubleshooting
Organization
Documentation
Microsoft Word
Microsoft Excel
Multitasking
Insurance Coverage Explanation
Needs Assessment
Sales Processing
CRM Recordkeeping
Customer Issue Resolution
Cross-Functional Collaboration

Benefits

Flexible Hybrid Work Setup
Comprehensive Health Benefits
Employee Assistance Program
Wellness Spending Account
RRSP Matching
Minimum Three Weeks of Vacation
Sick Days
Flexible Days
Tuition Reimbursement
Growth and Skill Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Travel Insurance
Health Insurance
Customer Service
Bilingual English-French
Phone Support
Email Support
Live Chat
Social Media Support
Insurance Coverage
Policy Benefits
Eligibility Requirements
Insurance Terminology
Needs Assessment
Product Recommendations
Quotes
Applications
Sales Processing
Microsoft Office
Microsoft Word
Microsoft Excel
Customer Records
Customer Retention
Problem-Solving
Troubleshooting
Payments
Call Centre
Healthcare
Financial Services

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