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Added 37 mins ago
NB
Senior Analyst Accountant
National Bank of Canada
Montreal, QC
- Full-time
Required skills: Artificial Intelligence, Cybersecurity, Diversity & Inclusion, Empathy, Initiative, Learning Agility, Real Estate Tax Transactions, Resiliency, Succession products and…
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Canada
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 2 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
Work with Technical staff to provide expert guidance in the maintenance and repair of facility systems and equipment.
Added 2 hours ago
SI
Wireless Sales - Staples Wonderland - PT
Staples Inc.
London, ON
- Part-time
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes…
Added 3 hours ago
SC
Wireless Sales Consultant - Full Time
Staples Canada
Okotoks, AB
- Full-time
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes…
Added 4 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
Work with Technical staff to provide expert guidance in the maintenance and repair of facility systems and equipment.
Added 5 hours ago
P
Human Resources Generalist (Contract - Maternity Leave Cover)
Plasman
Windsor, ON
- $75,000 to $85,000 CAD / year
- Contract
Plasman uses artificial intelligence–supported tools as part of our recruitment and screening processes; all hiring decisions include human review and oversight.
Added 7 hours ago
SC
Automotive Service Technician (310S)
Stoakley-Stewart Consultants Ltd.
Burlington, ON
- Full-time
Added 13 hours ago
S
Expansion Account Executive
SurveyMonkey
Remote, Canada
- $56,312.5 to $66,250 CAD / year
- Full-time
- Remote
…expertise and AI-powered technology, it’s like having a team of expert researchers at your…
Added 14 hours ago
Senior Client Portfolio Manager (FX Dealer)
Ebury
Toronto, ON
Our CPMs offer expert and bespoke suggestions and ideas to our clients, providing them with strategies to minimise their FX risk challenges. They plan, structure and execute deals, giving…
Added 14 hours ago
Sales Executive Partnerships - FX Sales
Ebury
Montreal, QC
Devenez un Expert FX (Trader/Gestionnaire de Comptes) : Excellez dans l'établissement de relations clients et prodiguez des conseils financiers pour gérer les portefeuilles de clients clés…
Added 15 hours ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
London, ON
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 15 hours ago
Business Developer (FX Financial Solutions)
Ebury
Toronto, ON
Kickstart a meaningful sales career in the world of international finance while earning uncapped commission. You’ll get expert training, supportive mentorship, hands-on experience and a…
Added 15 hours ago
Branch Manager - FX Sales
Ebury
Montreal, QC
Avec une expérience acquise en tant qu'expert dans les ventes de FX, vous vous épanouirez dans un rôle de Manager où vous pourrez obtenir des résultats exceptionnels en tant que leader…
Added 15 hours ago
T
Développeur Full Stack Senior (Java / Angular) / Senior Full Stack Developer (Java / Angular)
TEKsystems
Montreal, QC
- $70 to $80 USD / hour
- Contract
Added 16 hours ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Burlington, ON
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 17 hours ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Leduc, AB
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 21 hours ago
SC
Starbucks Barista
Safeway Canada
Terrace, BC
- Full-time
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on…
Added 22 hours ago
Starbucks Barista
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on…
Added 22 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…function. This role serves as a key Supply Chain subject matter expert for process improvement, analytics, reporting and…
Added 23 hours ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Brampton, ON
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 1 day ago
SC
Automotive Service Technician (310S)
Stoakley-Stewart Consultants Ltd.
Burlington, ON
- Full-time
Added 1 day ago
SA
Account Executive
STAN AI
Toronto, ON · North York, ON
- $90,000 to $115,000 USD / year
- Full-time
…Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across…
Added 1 day ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Shelburne, ON
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 1 day ago
SD
Merchandiser, Hourly Part Time Evening
Shoppers Drug Mart
Bedford, NS
- Part-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…

MSH Americas - Diot-Siaci Group

Bilingual Customer Service Representative

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

At MSH, passion meets profession. We're a team of dedicated enthusiasts who find genuine fulfillment in what we do - and we're looking for someone who feels the same way.

About The Role

Are you passionate about helping people and delivering excellent customer experiences? As a Customer Service Representative at MSH International, you will be the first point of contact for clients seeking information about our travel and health insurance products and services.

In this role, you will assist customers through phone, email, live chat, and social media, answering questions, resolving concerns, and guiding them through the insurance process. You'll play an important role in building customer trust, providing expert support, and helping clients find the coverage that best meets their needs.

To succeed in this position, you'll need strong communication skills, a customer-first mindset, and the ability to solve problems efficiently in a fast-paced environment.

What You'll Do

Support clients and travellers by providing information about MSH International's travel insurance products and services.
Respond to customer inquiries through phone, email, live chat, and other communication channels.
Explain insurance coverage, policy benefits, eligibility requirements, and policy features in a clear and easy-to-understand manner.
Assess customer needs and recommend suitable insurance products and solutions.
Interpret insurance terminology and policy wording, helping customers understand their coverage options.
Process quotes, applications, and sales using multiple online systems simultaneously.
Guide customers through the application, purchase, and confirmation processes.
Maintain accurate and up-to-date customer records within the CRM system.
Provide prompt, professional, and knowledgeable support while delivering an exceptional customer experience.
Resolve customer concerns efficiently and within established service standards.
Collaborate with internal teams, including Product and Payments, to achieve timely resolutions.
Escalate complex issues to management when necessary.
Contribute to customer retention by promoting confidence in MSH International's products and services.

What You'll Bring

Required Qualifications

High school diploma or equivalent.
Excellent verbal and written communication skills in English & French
Strong customer service and interpersonal skills.
Solid problem-solving and troubleshooting abilities.
Strong organizational and documentation skills.
Proficiency with Microsoft Office applications, including Word and Excel.
Ability to multitask and work effectively in a fast-paced environment.

Preferred Qualifications

Previous customer service, call centre, or customer support experience.
Experience working with CRM systems.
Experience in the insurance, travel, healthcare, or financial services industry.
Bilingualism (English/French) is considered a strong asset.

Why Join MSH International?

At MSH International, you'll have the opportunity to make a real difference in the lives of travellers and clients worldwide. You'll join a collaborative, customer-focused team where your expertise, problem-solving skills, and commitment to service excellence will be valued and rewarded.

What's In It For You

Salary Range: 45k CAD annually + Variable Bonus (Final compensation will reflect the candidate's experience, skills, and qualifications)
Flexible hybrid work setup
Comprehensive health benefits
Employee assistance program
Wellness spending account
RRSP matching
Minimum 3 weeks vacation (plus generous sick and flex days)
Tuition reimbursement
Real opportunities for growth and skill development
Inclusive, diverse workplace culture
Leadership that genuinely cares about your success and well-being
Clear paths for both vertical and horizontal career growth

MSH is an equal opportunity employer committed to fostering an inclusive, barrier-free recruitment process. We welcome applications from all qualified individuals regardless of race, ancestry, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status, or disability.

If you require accommodation at any stage of the recruitment process, please reach out. We will work with you in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

We thank all applicants for their interest. Only those selected for an interview will be contacted.

In accordance with Ontario's Working for Workers Four Act, 2024, MSH confirms that artificial intelligence tools may be used in the recruitment and selection process for this position

Apply About employer

More about this job

Responsibilities

Support clients and travellers by answering questions about travel insurance, explaining coverage and policy terms, recommending suitable products, and processing quotes, applications, and sales. Maintain accurate CRM records, resolve concerns within service standards, collaborate with internal teams, and escalate complex issues when needed.

Requirements

A high school diploma or equivalent is required, along with strong English and French communication skills, customer service and interpersonal abilities, problem-solving skills, and organizational and documentation skills. Candidates should be proficient in Microsoft Word and Excel and able to multitask in a fast-paced environment; customer support, CRM, or relevant industry experience is preferred.

Skills

Customer Service
Verbal Communication
Written Communication
English
French
Problem-Solving
Troubleshooting
Organization
Documentation
Multitasking
Insurance Product Knowledge
Needs Assessment
Sales
Microsoft Word
Microsoft Excel

Benefits

Variable Bonus
Flexible Hybrid Work Setup
Comprehensive Health Benefits
Employee Assistance Program
Wellness Spending Account
RRSP Matching
Minimum Three Weeks Vacation
Sick Days
Flexible Days
Tuition Reimbursement
Growth And Skill Development Opportunities
Inclusive Workplace Culture
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Travel Insurance
Health Insurance
Customer Service
Customer Support
Call Centre
English
French
Phone Support
Email Support
Live Chat
Social Media
Insurance Coverage
Policy Benefits
Eligibility Requirements
Insurance Terminology
Needs Assessment
Product Recommendations
Quotes
Applications
Sales
Microsoft Office
Microsoft Word
Microsoft Excel
Customer Retention
Problem-Solving
Troubleshooting
Payments
Healthcare
Financial Services

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